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“Great family experience at Red Jacket in North Conway”

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Red Jacket Mountain View Resort & Water Park
Ranked #9 of 25 Hotels in North Conway
Certificate of Excellence
Reviewed July 24, 2013

We had a wonderful family experience at the Red Jacket Hotel. My wife and I had our 2 grandkids ages 10 and 8 with us and it was one of the best family trips ever because of this property and the terrific staff and all that the hotel offers by way of extra activities and overall efforts. My grandkids loved the water park, the restaurants at the hotel, the movie night with popcorn. Overall you can't beat the value you get eating at the resort from the great food, menu offerings and very reasonable prices. We have stayed other places in the area but from now on, this is the ONLY resort we will stay at in North Conway. Kudos to everyone at the resort for taking such great care of your guests. They go out of their way to provide an extraordinary experience and it shows in their very happy guests.

Room Tip: The alcove rooms on the third floor are terrific and ask for a room that faces the front lawn area,
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  • Stayed: July 2013, traveled with family
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1  Thank Lizmosca1231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded July 25, 2013

Dear Providence NEW friends: Thank you for finally getting a chance to stay with us and now having plans to come back this fall! We loved your warm review about the food, activities and our entire resort experience. Your testimony on how great a family can spend time together with our activities or just enjoying nature, was awesome. As a matter of a fact, why we are in the business of welcoming people in the first place! Thank you again and let us know dates you wish to experience our fall mountain foliage and we'll do the rest!

Thank you again, enjoy your Rhode Island Beaches this summer until then....

Steve Lambert & Laura the Activities Queen

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649 - 655 of 1,378 reviews

Reviewed July 24, 2013

The Red Jacket is a unique hotel in that it truly is geared to kids, which is great. I agree about the water park, you literally have to give them tons of credit for running a safe, highly monitored, clean water park. There was constant supervision of everyone, which gives you a high level of comfort. The staff was great in dealing with kids and also dealing with the melt downs that come along with having young kids. Thats the beauty of this place, many, many people have kids of all ages so you don't have to feel that "guilt" when you kid is well, not acting like the prince that they should.

The rooms are well, motor lodge-ish with some nice touches but don't expect to have a Westin or Ritz type of room (or bed) and for this type of situation you wouldn't want it.. you would be so concerned with what your kid is doing to the room you wouldn't be able to relax.. The views from the dining areas are stunning and also from the rooms (we had mountain view). We didn't book a package and booked late so I paid a premium for the room but it was worth it.

We will be back probably this winter with the kids. don't let me kid you, my husband and I needed a vacation from our vacation and a massage when we got home. 3 toddlers and the red jacket amenities did us in!

Room Tip: when you check in make sure you park where they tell you to for the quickest route to your room. Oth...
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  • Stayed: July 2013, traveled with family
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1  Thank JJFBEAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded July 25, 2013

Kudos to you and the 3 toddlers you've got in tow! We couldn't have asked for a better endorsement about our Kahuna Laguna and overall resort culture! Yes we have couples rooms and homes even town homes that people can stay in within the family atmosphere without bringing Tommy or Tina - BUT if they do, we love to see entire families spending today's extremely valuable and rare time together! Our activities, dining and resort's layout are designed to be a backdrop for super memories....now about feeling guilty if a little one isn't wearing his bowtie and sportcoat just right can be left at our great gates at the foot of our rolling hills! We have Plan B allset when you need it and even a few C's up our sleeves!

Thank you again for pledging to be back and let us see those three toddlers back in the fall...We look forward to seeing your Boston entourage back again!

Have a fun summer with them until then & say hello to me personally when back.

Steve Lambert & Family Favorite Resort Crew

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Reviewed July 23, 2013

We stayed there for two nights in a condo with another couple. There was plenty of room. The amenities were well worth the price. It was located perfectly to get anywhere. We would definitely stay there again.

  • Stayed: July 2013
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2  Thank jffgrif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded July 25, 2013

Thank you for a great succinct review: We sometimes are compared to limited service price comparisons and your 'Amenities are worth the price' is on spot! We love providing extras and activities at levels that engage everyone. We want to plus up our guests and be the maker of great memories and return trips: we love our location and certainly promise a fall and weekend home away from home plan that you may want to revisit and try those seasons out as well!

Thank you again and have a great summer.

Steve Lambert & Gary 'The Polar Express Elf'

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Reviewed July 22, 2013

We just stayed at Red Jacket for the first time this past weekend. We have stayed at a few different properties in the White Mountains over the years and we have loved all of them but RJ Mountain View was truly a resort experience. So much for the kids to do and the water park, arcade and arcade were big hits. the breakfast buffets were awesome. The mountain views were spectacular. We will be back for a weekend this fall.

  • Stayed: July 2013, traveled with family
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2  Thank Kathy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded July 24, 2013

Thank you to our new friends from Providence: We are thrilled that after all the visits to our sister resorts, you've found ours as well and put us as a great place for your family to spend time together! We earn our five stars every day while we get to live and work in the same fun place you'll be back to....we appreciated the great review about our Kahuna Laguna and our famous breakfast buffet!

Thank you again and see you in the fall - email me directly to handle any special requests as well!

Steve Lambert & Champney's breakfast and culinary Crew

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Reviewed July 22, 2013

We just got back from a stay at the Red Jacket Mountain View in North Conway and my kids LOVED it! We booked a Thomas the Train package that included tickets to the train, admission to the waterpark and breafast one morning.
The hotel is pricey but we had a clean, comfortable room and I was impressed with cleanliness of the waterpark - not so impressed with their foodservice help in the waterpark.
I liked that the resort offered scheduled things for the kids to include story time and a bonfire with marshmallows and lemonade. My kids are small so they enjoyed every bit of it.
Front desk staff was extremely pleansant and helpful...especially Steve the GM. I had an issue with my bill which he resolved on the spot!

  • Stayed: July 2013, traveled with family
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1  Thank Tracy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded July 24, 2013

Thank you for a great review, now you're back in Haverill and have some good memories to
write about! Thank you for choosing our resort and I am glad we've helped make your Thomas The Train Weekend awesome! Yes our Tiki Tide continues to need some healthy new items and we are striving to have a good mix to choose from for food-on-the-go. Our staff appreciated the Clean review and I appreciate the personal mention: it's what we all enjoy being part of...rest assured we will be poised to duplicate the fun times and memory making!!!

Steve Lambert & Tracey from Guest Services

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Reviewed July 21, 2013

We went to North Conway to visit Story Land. We stayed at the Red Jacket and the service was super! Steve L and all of the staff were extremely nice and accommodating, they provided complimentary drinks, VIP access to the water park, and a monkey stuff animal for my daughter! We had a great stay and will definitely be coming back!

Room Tip: Register early, rooms in the summer go fast.
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  • Stayed: July 2013, traveled with family
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1  Thank Adam E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded July 22, 2013

Dear new friends from Ashland: I am so glad to have been personally the first greet and meet upon your arrival! We discussed how another website had made your reservation which didn't quite provide the best details on what we had available and nonetheless, I had a chance to meet your family and get your room set up exactly what your family needed! Thank you for being our guest and rest assured, it was as fun for us to provide a little treat for your daughter upon return to the room from dinner as it was for her to find it! I remember her so excited because your family had already provided " a surprise earlier" and she couldn't believe she was having two surprises in a day! That joy we see makes it all worth it!!!!

We hope you had restful yet fun weekend and a safe trip home....until you come back for another visit, enjoy your summer/fall ( yes dare say!) and we will always be here to welcome your family back.

Steve Lambert & Hospitality Crew

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Reviewed July 21, 2013

we just got back with 8 yr old grandaughter. She cant get enough of waterpark. We tried out the Mt Cranmore goodtime! Champneys buffets awesome. Had breakfast buffet everyday even tried the dinner italian buffet great as well. Staff very friendly and accomodating. Stayed in the loft room pretty neat. Only issue we had was phone jack had to be held in phone to get a dial tone to call desk. May need to update that 338. Great as usual. Will be back in the fall!

Room Tip: loft rooms have a lot of hall traffic located near champneys fyi if you are looking for quieter room...
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  • Stayed: July 2013, traveled with family
    • Value
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    • Rooms
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1  Thank destef77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded July 22, 2013

Thank you very much for your kind words and for introducing your grand daughter to us!

We are thrilled the food and overall experience has made you a returning family this fall....rest assured that any imperfection you mention we jump on to keep our resort as focused on fun and family time as everyone can. We realize time together is the most important thing people take away from visiting and we'll remain helpful in the background until needed.

Your great review was a source of pride for our team and we'll see you and that princess before snowfall....email me to tend to the details and other special occasion notes we should have!

Steve Lambert & Champney's Staff

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Additional Information about Red Jacket Mountain View Resort & Water Park

Address: 2251 White Mountain Highway, Route 16, North Conway, Conway, NH 03860-5161
Phone Number:
Location: United States > New Hampshire > White Mountains > Conway > North Conway
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in North Conway
#4 Family Hotel in North Conway
Price Range: $147 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Red Jacket Mountain View Resort & Water Park 3*
Number of rooms: 164
Official Description (provided by the hotel):
Our resort is located on 40 acres overlooking the Moat Mountain Range and Saco Valley, nestled in the heart of the Mount Washington Valley. Red Jacket Mountain View is home of Kahuna Laguna Indoor Water Park. It's 40,000 square feet of splash-tacular fun! Zoom through one of four high-speed tubes before splashing into the landing pool below. The whole family will enjoy the activity pool, water cannons and play tower, and your smallest kahunas will have a great time in the shallow pool. Water park admission is additional. Deluxe accommodations that feature 1 or two beds while our family accommodations include spacious family lofts, alcoves or two-bedroom townhouses. Our four-bedroom Presidential homes have full kitchens and decks, offering privacy yet easily walkable to all our amenities! Our front desk is at your service for all the arrangements you will need for activities such as skiing, hiking,shopping the outlets of North Conway or visiting Story Land and Santa's Village. ... more   less 
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Also Known As:
Red Jacket Mountain View Hotel North Conway
Best Western North Conway
Red Jacket North Conway
North Conway Best Western

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