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Red Jacket Mountain View Resort & Water Park
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Reviews (1,434)
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832 - 837 of 1,434 reviews
Reviewed February 27, 2013

Our family spent four days at the Red Jacket and had a great time! The staff is very friendly and service is excellent! The room was very comfortable and the hotel was very family friendly! We stayed during February school vacation and enjoyed the breakfast buffet everyday - the kids are still talking about it!

  • Stayed: February 2013, traveled with family
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3  Thank Denise W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded March 1, 2013

What a great time your family had and for a review titled " Great long weekend.." our entire staff applaud the fun you've had! Our housekeepers and lifeguards come in with hospitality energy that exudes WELCOME to everyone, your notes meant alot to the staff and we promise to be here for any visits whether they be more long weekends or mid-week respites! Bring some friends and family and try out our brand new Presidential Homes and see the newest accommodations in the Valley with the same great staff!

Steve Lambert & Vacation Crew Super Stars

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2013

I take my grandchildren up the first night and have the best time staying in the loft room... They enjoy it so much. They think they have there own apartment upstairs. This . is definitely a big hit. The gentlemen in the Tiki Tide are awesome. Broc especially. Couldnt ask for better service and friendliness. Thanks Broc We will see you next year. Also the cleanliness of the hotel was awesome. Everybody is so friendly I am starting to feel the family feeling when I go there. The second night is with my ladies from work. That night is just as much fun. Met a wonderful bartender on Sat. night. She was right on the ball. Special thank you Judy in housekeeping. Nice to meet you Steve. See everybody next year.

  • Stayed: February 2013, traveled with friends
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3  Thank kelpik2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded March 6, 2013

Fourth Year reviews are a charm! We gave our mentioned Stars a big Thank You from reading about your fun had with us, Brock, Roxy and Judy to name a few! Thank you for the recap on the Tiki Tide, Water Park and just about every facet of your vacation. You see that we know when Grandkids are brought in for a vacation treat: we've got the world on our shoulders to ensure that everything goes just right...you've endorsed us in a nice recap and we are thankful for it!

When spring and summer advance, give me a call and let's repeat some family fun in a loft and on the front lawn's activities....

Steve Lambert & Stellar Team

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Reviewed February 25, 2013

The staff is professional, quick and very honest, our toilet was clogged because I used too much toilet paper, just gave em' a call & they were there in less than 5 minutes.
The staff is kind and very welcoming, & the food is awesome!
Room mate forgot her bag, & they quickly got to us before we left and told us we had forgotten some of our stuff! so honest!

Room Tip: The rooms outside of the hotel's premises, the Town Houses, are awesome, nice and clean, doesn't feel like a hotel but a home.
  • Stayed: February 2013, traveled with friends
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5  Thank Sibu S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded February 26, 2013

Dear Sibu: Thank you for accolades from your visit with us, we appreciated the times that we could go above and beyond as being helpful to create a great stay for you! Forgotten items are as important to us as any other facet of hospitality and we are glad you received your roommates' items rapidly! Come back in April for the next big Vacation Week and be sure to enjoy fun from our Olympic Jump Ropes to our Scavenger hunts etc.

Thank you again and be sure to email if we can help plan another fun distraction from life's hectic schedule and repeat the fantastic times!

Steve Lambert & Super Support Team

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Reviewed February 25, 2013

Terrible experience all around even prior to check-in, state of the facilities, heating issues unresolved, billing issues. Guest satisfaction non existent. Will not stay with any of these properties again.

  • Stayed: February 2013
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2  Thank Amyburns524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded March 6, 2013

Thank you for sharing your opinion online, we believe we did discuss your visit via phone prior to your posting but shall always consider the rare times we miss a mark as a lesson learned, we can only hope to restore your faith in that next trip! Thank you again for the albeit a few stars less than we strive for post and enjoy your next trip and reviews.

Steve Lambert & earnstwhile Service Stars

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Reviewed February 25, 2013

We have been coming to the red Jacket for over 35 years. It has always been a favorite of all
We range in age from seniors to toddlers and there is always something for everyone. The one problem is that they should have kept the regular swimming pool for the older people to en-
joy. I'm sure we will enjoy more vacations. The staff is very accommadating to all. The food
is delicious. The children love the breakfast buffet. One problem is the noise from the upper
floors, more insulation is needed between floors.

  • Stayed: January 2013, traveled with family
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5  Thank Elizabeth Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded February 26, 2013

35 years of Thanking You for being a great guest who we love having! This forum is relatively new since your awesome history of staying and we appreciate you sharing that solid endorsement...who knows what technology will continue to bring where we can have rave reviews about hospitality basics: Great People, clean hotel and things that engage families' to create memories from!

As you can attest: over the years we continue to add lodging and enjoyment facets such as our newly renovated Town Homes and our brand spanking new Presidential Homes, complimenting the main resort wings with the latest touches and warm welcomes...I think your 36th annual visit should include our finding accommodations for you in one of those to experience them as well! Please reach out to me personally and let me assist in reserving a great 2013 Summer/Fall or 2014 Winter visit as well!

Thank you again from all of our staff who are seen and unseen, we appreciate the years of inclusion into your families' precious times together!

Steve Lambert & Resort Professionals

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