I was booked here on a corporate rate for business travel. After they confirmed I was traveling alone, the front desk staff upgraded me to a jacuzzi room.
This place has Class A service. I overheard one front desk staff say to the other "I'll check this family out. I remember them. They're the Jones' from XYZ." I heard another staff person say to a colleague, "Did you see the event list for today? We're doing s'mores tonight!" with genuine enthusiasm. Common areas were pristine. The outdoor pool got a lot of traffic, but each morning, I saw people out there, testing the water and cleaning it. Twice, I de-magnetized my room key, (yes, I'm stupid!), and both times, a staff person appeared in the hallway to help me before I could even notify the front desk. Both times, they offered to run get me a re-programmed key. The time I took the person up on the offer, he brought back my new key in a quick minute and even refused a tip.
Honestly, if for some reason I needed to run a resort, I would try to learn how from these people. The desk manager checked me out, and he was also very clearly good at what he does.
My room was very clean, plenty of towels, the view was spectacular, and I appreciated the upgrade. The in-room mini fridge was also a nice touch, and I noticed that room service rates were family- friendly, although I did not order food. The decor was a little weird though, a kind of combo Dynesty meets Love Nest with 1980's sconces and leopard prints and three different colors of carpet. Two things I did not like: no triple sheeting and the coverlet was of questionable freshness, and despite the fact that there were no fewer than 11 light fixtures, the wattage was so low that I could not get any brighter than dusky.
This would be a great, great, GREAT place for a family getaway because they really seem to care about their guests and they have terrific kid activities. Conway is beautiful. I'd like to return someday, not for work, and really explore it. Even though I'm not the target audience for this place, I would consider staying here again because it was so well run.... And I don't mind the sound of excited little feet pattering in the hallways.
- Official Description (provided by the hotel):
- Our resort is located on 40 acres overlooking the Moat Mountain Range and Saco Valley, nestled in the heart of the Mount Washington Valley. Red Jacket Mountain View is home of Kahuna Laguna Indoor Water Park. It's 40,000 square feet of splash-tacular fun! Zoom through one of four high-speed tubes before splashing into the landing pool below. Body surf in the swirling wave pool. The whole family will enjoy the activity pool, water cannons and play tower, and your smallest kahunas will have a great time in the shallow pool, an area designed with them in mind. Water park admission is additional. Deluxe accommodations that feature 1 or two beds while our family accommodations include spacious family lofts, alcoves or two-bedroom townhouses. Our new four-bedroom homes have full kitchens and decks, offering privacy yet easily walkable to all our amenities! Our front desk is at your service for all the arrangements you will need for activities such as skiing, hiking,shopping the outlets of North Conway or visiting Story Land and Santa's Village. ... more less
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- Also Known As:
- Red Jacket Mountain View Hotel North Conway
- Best Western North Conway
- Red Jacket North Conway
- North Conway Best Western