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“Average at best”

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Hampton Inn & Suites North Conway
Ranked #3 of 24 Hotels in North Conway
Certificate of Excellence
Portland, United States
1 review
“Average at best”
3 of 5 bubbles Reviewed August 21, 2013

Not amazing for the price! I realize this is an average hotel, but with an above average price point I would expect more. Very cramped rooms (we were a family of 4 in a 2 queen room), and the beds were not even close to comfortable. While the water slide is fun there is not a lot of seating available to parents wanting to keep an eye on children; I had to "sit" on a window sill for an hour before seat was available. The breakfast buffet was ok - only one hot option a day, so if you have picky eaters you might find that frustrating. Again, I realize it's an average hotel but for the prices they are charging I would expect more.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Catherine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tespaulding1, General Manager at Hampton Inn & Suites North Conway, responded to this review, August 24, 2013
We appreciate your sharing your thoughts, concerning your recent stay. Most people find Hampton's Cloud 9 bedding to be what dreams are made of. This is certainly subjective to all guests. Our complimentary hot breakfast buffet includes "made to order" Belgium waffles, the meat and egg dishes change daily, hot oatmeal with a variety of toppings, fresh fruit, yogurts, a whole variety of pastries and bagels, juices and coffee. We typically have enough selection for even the most finnicky of palates. We appreciate you choosing our hotel, and look forward to your return.
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1,389 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (169)
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English first
Hopkinton, United States
1 review
4 of 5 bubbles Reviewed August 20, 2013

Hampton Inn and Suites was a nice place to stay. Easy access to shopping and restuarants. Staff were friendly, rooms were clean. Free breakfast was ok if you like something quick or have kids on the go. Waterpark I thought was going to be bigger and didn't realize that there wasn't another pool except for the one that was attached to the waterslides. My son enjoyed the pool play area very much. Different family activites on a nightly basis along with a family movie too..

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tespaulding1, General Manager at Hampton Inn & Suites North Conway, responded to this review, August 24, 2013
Thank you very much. Our location appalls to most of our guests. We are located 2 miles from the center of North Conway Village, in the heart of the outlet stores. Settlers Green, where the greatest concentration of stores are, is just two blocks away. There are dozens of restaurants within a five minute walk. The indoor water, and nightly family, friendly activies, are a favorite as will. We should also mention our complimentary breakfast buffet each morning. We hope to see you again.
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Waltham, Massachusetts
Level Contributor
4 reviews
5 of 5 bubbles Reviewed August 20, 2013

Excellent hotel for money. Indoor water park great for young children. Full breakfast was plentiful and tasy. Highly reccomend for families with young children, also great for anyone else. Hotel is close to everything and staff is very helpful.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank mayf08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tespaulding1, General Manager at Hampton Inn & Suites North Conway, responded to this review, August 24, 2013
Thank you for your generous review. We realize there are many lodging options when visiting the Mount Washington Valley, thank you for choosing our hotel. We look forward to your return.
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United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed August 19, 2013

We went to this hotel and were very disappointed. They left a washcloth from the previous guests in the bathtub so obviously they did not clean the bathtub. The closet door was broken and a safety hazard and they did not fix it after I reported it. They frequently ran out of food at breakfast and don't have anywhere near enough seating for the guests that they had booked. The seats are very large and look nice, but aren't designed for children and even my husband fell out of them. The waterpark is nice but the hotel staff isn't up to the standards of the other Hampton Inns I've stayed at before.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank April R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tespaulding1, General Manager at Hampton Inn & Suites North Conway, responded to this review, August 20, 2013
Thank you for taking the time to share your candid thoughts with us, concerning your recent stay. I would like to apologize for any inconvenineces that we may have caused you. Once in a great while we "drop the ball", and I regret that seems to be the case with your family. We take ctriticism very seriously, and have already reached out to you. I am delighted that we were able to address your concerns together, and have come up with a solution that you have found acceptable. We look forward to seeing you on your next visit. Thank you for helping to make us better!
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tewksbury, United States
1 review
5 of 5 bubbles Reviewed August 13, 2013

We had a nice stay at the Hampton inn. The staff was friendly and helpful. My room rate was incorrect on the bill they left under my door I went to the front desk and they fixed it immediately. The pool was great for my toddler.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jamie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tespaulding1, General Manager at Hampton Inn & Suites North Conway, responded to this review, August 17, 2013
We are happy that you enjoyed your stay and found the staff accommodating. Thank you for bringing the accounting error to our attention, it was an easy fix. We look forward to your return.
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NB
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 12, 2013

This hotel is close to everything, right across the street from all of the outlet shops and restaurants. The staff are so nice and they are all so helpful. The housekeeping staff even saw that I had a dirty spoon I had brought from the kitchen sitting beside the sink for my morning coffee so she brought me a cup full of clean ones and wrote me a nice little note. They really care about their guests here. The hotel is clean and well maintained, the rooms are generous in size, especially for a large family. The waterside and pool area were the main reason we decided to stay at this location. There is a shallow pool area and waterslide for little children and the larger pool and waterslides are fun for bigger kids and even adults, there is also a hot tub within view of the slides so you can relax while the kids play. They also have staff onsite at the top and bottom of the slides. The larger pool is only 3' deep, which is a bonus if your children can't swim well, you won't have to worry when they come down the slides. They had organized activities for kids in the evenings and movies in the great room for nights that you don't have anything planned and need to occupy your kids. Warm cookies and lemonade at check in as well. The continental breakfast was a hit for the kids, sausage and eggs, cold cereal, bagels, toast, they can even make their own waffles. The only downfall is the breakfast area is very very small for the capacity of the hotel and becomes very congested in the morning and there was rarely a place to sit. On two of the mornings my kids took their breakfast back to their room to eat because they got tired of waiting for a place to sit down and eat. People seemed to be scattered all around the dining and lobby areas. The price seems reasonable for the area and the time of year. We will definitely be back again next year

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dboyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tespaulding1, General Manager at Hampton Inn & Suites North Conway, responded to this review, August 14, 2013
Thank you very much for your generous review, and we appreciate you taking the time to share your thoughts. Our hotel is an ideal location for families. Our rates include unlimited use of the indoor water park, hot breakfast buffet in the morning, wireless is complimentary, and we are within walking distance to many of the outlet stores and restaurants. Breakfast is a busy meal in our hotel, as many of the young families are anxious to get a start on their day. We do have trays available, so that guests may return to their rooms and enjoy their meals there. We hope to see you and your family again soon.
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Ottawa, Canada
1 review
5 of 5 bubbles Reviewed August 12, 2013

Our family at a great time in August 2013 the children loved the water park no lineup for the slides and great service al round. All the staff were pleasant and helpful and I would go back. Parking and breakfast facilities all terrific. Close to great outlet shopping and restaurants.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Sheena W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tespaulding1, General Manager at Hampton Inn & Suites North Conway, responded to this review, August 14, 2013
Thank you very much for taking the time to share your experience. It seems that we were an overall good fit for your family, with our amenities and service. When returning to the Mount Washington Valley, we hope that we have earned the opportunity to once again, host your family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites North Conway

Property: Hampton Inn & Suites North Conway
Address: 1788 White Mountain Hwy, North Conway, Conway, NH 03860-5146
Phone Number:
Location: United States > New Hampshire > White Mountains > Conway > North Conway
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in North Conway
#2 Family Hotel in North Conway
#5 Romantic Hotel in North Conway
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites North Conway 2.5*
Number of rooms: 97
Official Description (provided by the hotel):
One of the newest hotels in North Conway, and in the Mount Washington Valley. Located next to over 100 tax free outlet stores and local restaurants. Enjoy our 5000 square foot indoor water park. The park features two, three story slides, a toddlers section with two smaller slides, Fernando the Frog and the watering mushroom. Expanded wireless is complimentary throughout the building for all of our guests. Start your day we our FREE hot breakfast buffet, and get your family ready for a busy day. Enjoy many of the areas attractions and activities, during all seasons. Pets are welcomed, and there are never any additional fees when staying with Hampton Inns. ... more   less 
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Also Known As:
Hampton Inn & Suites North Conway Hotel North Conway
Hampton Inn And Suites North Conway
Hampton Inn North Conway
North Conway Hampton Inn

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