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“Disappointment”
Review of Black Cap Grille

Black Cap Grille
Ranked #12 of 93 Restaurants in North Conway
Certificate of Excellence
Price range: $15 - $25
Cuisines: American, Bar
More restaurant details
Restaurant details
Good for: Large groups, Local cuisine, Special occasions, Kids, Bar scene, Business meetings
Dining options: Lunch, Dinner, Late Night, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Montreal, Canada
Level Contributor
16 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Disappointment”
Reviewed September 4, 2012

Our group ate there last year and we were quite pleased with the overall experience. However, this year we were really disappointed. It began with their inablility to come up with a solution of seating 10 people. They told us we would have to wait an hour. We scouted out the terrace and saw there were 2 empty tables with one occupied between them. We said we would break up our group and take these. The patrons at the occupied table had just asked for their bill so we waited until they vacated and then we took the 2 tables. You would think that the staff could have told us this but, no, we worked this out for ourselves. The manager came out and in a nasty tone told us we could not move the tables together. We said that was fine we could sit 6 and 4 as we had already agreed to break up the group. The Margueritas were served in very large glasses with loads of ice similar to a soft drink. They tasted of ice. The not warm clam chowder had 3 clams in it and a lot of potatoes.The main courses were ok but nothing to rave about. The only good thing about our dining experience was the dessert course. This is an annual trek for our group and you can be sure we will not be returning to this restaurant!

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank freedom155032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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562 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Ottawa, Ontario, Canada
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Don't go here if there are more than 4 of you!”
Reviewed September 4, 2012

We have been here in the past and enjoyed it, but never again. Six of us arrived on a Tuesday evening. The restaurant was busy, but not full. There was nobody waiting to be seated. Imagine our surprise when we were told there would be a 45 minute wait for a table. We weren't happy, but decided to wait. We were told that we could sit in a "lounge" area - comfy couch and chairs, but only seating for 5 - my husband had to sit on the coffee table (which was very sturdy). No one came to take a drink order, so my husband went to the bar and ordered. Took him 3 trips to bring back our drinks - nobody offered to help. After being ignored for over a half hour, and seeing more and more tables opening up, we asked how much longer it would be, and we're told another 15 minutes. We asked why they couldn't push two tables together, and were told (exact quote) "We don't do that here." We left and went to Good Times where we were seated immediately and had a lovely meal.

If this is how a party of 6 was treated, I can't imagine how a truly large group would be treated!

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
Helpful?
Thank Fiona L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax
Level Contributor
25 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Best meal on Vacation”
Reviewed September 3, 2012 via mobile

Really enjoyed our meal, great server and reasonably priced.


Would visit again in a blink next time we are in North Conway.

Helpful?
Thank RobbieMac71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
72 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“Not worth your money!”
Reviewed September 3, 2012

From the outside the place looked like a decent restaurant, but once in, waiters are in jeans and we couldn't even tell who was waiter and who wasn't! We got to our seats, asked what foods were good and took what they said and got some of their "better" dishes. Portions were so small, the fish was so dry, their veggie burger didn't even look like a burger, and it took so long for the food to arrive when there were only 3 tables! Avoid this place, just walk over to Applebee's across the street!!

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank aabcdd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
363 reviews
332 restaurant reviews
common_n_restaurant_reviews_1bd8 73 helpful votes
“Indoor and outdoor seating which allowed us to bring our dog.”
Reviewed September 2, 2012

The selection of food and salads were very good. I had the beet salad with blue cheese and it was big and fresh. The hamburger which my friend had was great especially that he added different toppings. The onion soup and spicy vegetarian soup were excellent. The prices were very good. The French fries were also great. Next time we will order the onion rings as we saw a great big portion at the next table. I recommend this restaurant.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Re27k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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