I am so disappointed with this resort to the point of absolute outrage. This place was VERY expensive so I had high expectations and they were not met in the least. I have had better stays at Motel 6. It started with the internet directions being wrong/hard to follow. When I finally got there the Resort looked nothing like in the pictures. The pictures were definitely taken YEARS ago because the place has become very run down since then. The girl who checked me in was on a personal call when I came in and ignored me for close to 10 minutes before finally asking me "do you want anything?" Why yes, young lady, I want to give you money for goods and services. Do you see how that works? Check in went very slowly but finally we were off to see our room. When we got to the door the lock was broken and we had to return to the desk to ask for help and the clerk was on the phone again chatting apparently chatting with her boyfriend/husband. The maintenance man happened to be standing by and he assisted me. After he fixed the door handle we had no problems getting in after that. Upon entering the room we were disgusted by the hideous and outdated decor. it was a nonsmoking room but there was a large very noticeable burn hole in one of the comforters and the room had a strange odor, not quite like smoke, but more like mothballs. There was trash in the trash can. There was no remote for the television. There were only two towels in the room and they were ratty and rough and weren't white at all. They obviously had not been replaced in YEARS. There were stains all over the ceiling from water damage and visible mold. The carpets were filthy as well. When I lifted the toilet lid there was a bowel movement still floating in the toilet!! I was shocked and appalled. When I called the desk to inform them of our problems the phone rang and rang with no answer. We decided to go about our day of tourism and let them know of our problems later when someone more attentive would hopefully be on shift. We returned that evening and the woman at the desk would not change our room even though we had not touched a thing in this room. She did give us a remote control for the tv, which was nice. We were told we could speak to the manager the following morning. That night we were very itchy in bed and after a while of itching we turned the lights on and discovered bed bugs! I slept that night across the room in a chair. The next morning the manager was not in as promised. We cut our stay short and left that first morning. Later that week I tried calling back to speak to a manager and again there was none in. The next day, still not in. I have left messages to call back and have received no calls! Save your money and stay elsewhere.
- Official Description (provided by the hotel):
- WHERE GUESTS ARRIVE WITH ENTHUSIASM & RETURN HOME WITH FOND MEMORIES Welcome to the Eastern Slope Inn Resort - an elegant, four-season resort located on the National Register of Historic Places in the center of New Hampshire's North Conway Village. Situated on 40 acres, within walking distance of quaint shops, restaurants, cafes, and popular attractions, the Resort features 250 rooms bridging the charm of yesteryear with modern day comforts and conveniences. The main inn offers a variety of elegantly furnished guest rooms with many units featuring kitchenettes. Guests can choose from a diverse array of accommodations to include studios, townhouses and deluxe suites with gas fireplaces, spa tubs, full kitchens and living rooms. Resort amenities include the Eastern Slope Playhouse, indoor heated pool, indoor and outdoor hot-tubs, clay tennis courts, fitness facility, meeting room and business center, playground, retail shops, walking trails to the Saco River, stocked fishing and ice skating pond, and Flatbread Company restaurant with pub. ... more less
- Reservation Options:
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- Also Known As:
- Eastern Slope Hotel North Conway