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“Staff is great”

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White Mountain Hotel and Resort
Ranked #7 of 25 Hotels in North Conway
Certificate of Excellence
Halifax, Canada
Level 4 Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Staff is great”
Reviewed August 18, 2014

We just finished spending 5 nights at the White Mountain Hotel. The staff are the strength of the hotel. They will do whatever they can to make your stay enjoyable. The hotel is very nice but a little older. Pool is great. Free wifi that works very well on the property. The food in the restaurants are great especially the chowder. The grounds and scenery around the hotel are beautiful. We will be back!

  • Stayed August 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank PeteandKerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, September 6, 2014
Thank you for your kind review. we try to make all our guests feel special with over the top customer service. Thanks for noticing. I'm glad you enjoyed the grounds. Nora works very hard to make sure our flowers and gardens are a sight to behold. I agree with you, evceryone should try our award winning seafood chowder. It's second to none. thanks for staying with us and we hope you will again soon.
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1,097 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (289)
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English first
Montreal, Canada
Level 4 Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 17, 2014

We enjoyed our stay here. The rooms are a little outdated but clean and conformable. The near by shopping was great, my wife had a great time. the staff were pleasant and help wit attractions in the area.

Room Tip: even though your not in your room alot take a room with the mountain view
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  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank croll2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, September 6, 2014
Thank you for your frank and honest review. I'm sorry you didn't like the decor of our hotel. The hotel was designed in 1990 by the former architects of Colonial Williamsburg. Subsequently, the interior decor reflects that style in many ways. The furniture and fixtures throughout are of a very high quality, but they are colonial and classic. I'm glad to see you enjoyed our Dining Room and Tavern. I would like to point out that the $1.50 gratuity is only added to your bill if you actually ate from the Continental Buffet Breakfast. Thanks again for staying with us.
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Cramlington, United Kingdom
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 15, 2014

Interesting hotel in the mountains. I guess it would be ideal if you are a golfer. However I found the furnishings and overall style of the hotel very old fashioned and dingy. Some might consider this as having character, so I suppose it's subjective. But not my cup of tea. To be fair, it's fairly represented on its website, so I suppose it was my bad.

The hotel is situated well away from the main North Conway town centre, so if you want to eat elsewhere you'll have to drive. The hotel restaurant has a strict dress code, however the bar area (which is effectively the same room), does not, and has the same menu as the restaurant.
Breakfast is served in the restaurant. A continental breakfast is included free, and you can order cooked food too, at extra expense. A tip of $1.50 per person per night is automatically added to your room bill (even if you don't take breakfast!), so take that into account!

There is an outside pool, and a games room with table tennis and some video games.

On the day we were there it rained continuously, and there really was nothing to do in the hotel to keep the family amused.

Free wi-fi however was welcomed.

If I were to return to the area I would not stay at this hotel again.

  • Stayed August 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Fatboy686
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, September 6, 2014
Thank you for your frank and honest review. I'm sorry you didn't like the decor of our hotel. The hotel was designed in 1990 by the former architects of Colonial Williamsburg. Subsequently, the interior decor reflects that style in many ways. The furniture and fixtures throughout are of a very high quality, but they are colonial and classic. I'm glad to see you enjoyed our Dining Room and Tavern. I would like to point out that the $1.50 gratuity is only added to your bill if you actually ate from the Continental Buffet Breakfast. Thanks again for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rahway, New Jersey
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 13, 2014

I stayed at this hotel for two nights along with my family. We were happy about the location and initial reception and got a shocker when the AC was not working. The buttons were broken. When we complained about the same, maintenance anchorage took a look and said he cannot do much and the specific models of AC malfunction. It looked like they are aware of this and still rented out the room. We were not given alternate option and finally we have to spend both the nights in sweaty conditions.

Room Tip: Better avoid it else ask for rooms without mcqeen branded ac
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  • Stayed August 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank Karthik S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, September 6, 2014
I am very sorry that your AC unit was not working properly during your stay with us. The maintainence person that came up to fix it for you should have known that we keep 2 spare units for just such an emergency. I"m mystified that he just let it go at that. No excuse. I will contact you separatly. Thank you for staying with us.
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Exeter, New Hampshire
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 11, 2014

My husband and I spent a night here for our 18th anniversary which was right what we needed. The staff couldn't have been more helpful and friendly. After striking out for a hike through the mountains we came back and relaxed in the jacuzzi to unwind. The food was both delicious and plentiful. We could have stayed there for a week and not experience everything they have to offer.

  • Stayed August 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank A6QUEENB9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, September 6, 2014
We are thrilled that you decided to spend your anniversary with us. It's always a pleasure to read that our guests completely enjoy the fascilities and location of this very special place. We hope to see you again in the near future.
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Tampa, Florida
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 11, 2014

This hotel is a bit dated but not in a bad way. It is clean, rooms are spacious and it has an overall feel of an aging lady that is still elegant in her old age. Kitschy but classy. Two queen beds plus a full pull out fit quite comfortably in our generous sized room. Delicious complimentary cookies when we arrived and free bottled water every day in the room. Most hotels don't offer either. Bathroom was massive in size! just one sink though. we ate at the hotel restaurant and it was the best meal of the trip!! lobster mac and cheese was phenomenal!! sirloin and steak tips also done to perfection. dessert was the profiteroles and the bread pudding, both were divine! stay for the location and the atmosphere of the hotel and definitely eat there, totally worth it!!

  • Stayed July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lthooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, September 6, 2014
Thank you for your kind review. I'm so glad you appreciated the very special location of our hotel. We try very hard to make our food served in the Dining Room and Tavern to be some of the best in the North Country. That's why we have won so many awards and have so many local people come to the hotel to dine. It's very unusual for a hotel to attract locals, but we do! I hope you'll visit with us on your next stay in the area.
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Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 9, 2014 via mobile

The hotel staff accommodated my family with two rooms and excellent care of both rooms. The supplies of soaps etc plus coffee and tea in our rooms showed great kindness. Also, the fire pit staff took care to set up the evening with a beautiful warm place to talk to family and to make new friends. We met folks from Canada and Ohio! The jacuzzi was clean and always ready in a great mountain setting with plenty of chairs around both pool and jacuzzi to use for my online with with excellent internet. Thanks to Roberta the receptionist at breakfast who worked very hard to make us Pennsylvanians feel welcome!!!!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maryanndiedwardo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, September 6, 2014
Thank you for your feedback! It's great to know that you enjoyed all the extra amenities that we put in our rooms and throughout the hotel. When you come back in the future we will have even more! Thanks again.
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Additional Information about White Mountain Hotel and Resort

Property: White Mountain Hotel and Resort
Address: 87 Fairway Drive, North Conway, Conway, NH 03860
Phone Number:
Location: United States > New Hampshire > White Mountains > Conway > North Conway
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in North Conway
#4 Romantic Hotel in North Conway
#5 Business Hotel in North Conway
#8 Family Hotel in North Conway
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — White Mountain Hotel and Resort 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
Full service resort located just minutes from North Conway Village in North Conway, NH, and provides a panoramic, one of a kind mountain setting. Located at the base of White Horse Ledge, 80 guest rooms and suites include double pillow top mattress, high thread-count sheets, deluxe bedding, flat panel TVs, DVD/VCR, refrigerators, free wi-fi, Aveda amenities, and more. Superior rooms offering upgraded amenities, welcome amenity, bottled water and mountain views are available, as well as deluxe guest rooms and luxury suites. Ledges Restaurant provides panoramic mountain views along with award-winning cuisine and excellent service. Ledges offers modern American cuisine with a focus on local and sustainable product. The cozy Tullamore Tavern offers casual dining in a comfortable and relaxed setting. Amenities include on-site private massage room, golf, year-round outdoor heated swimming pool, fire pit, Jacuzzi, Finnish Saunas, workout facilities, game room, gift shop, hiking and biking trails, walk to Echo Lake and more. Available for leisure travel, family reunions, weddings, elopements, showers, corporate meetings, executive retreats, anniversary parties, birthday celebrations and more. Dogs under 25 Lbs. Are accepted in specific dog-friendly rooms for a fee with pre-registration required. ... more   less 
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Also Known As:
White Mountain Hotel North Conway
White Mountain Resort

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