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“Horrible stay - we would never return!”

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Mountain Edge Resort & Spa at Sunapee
Ranked #2 of 2 Hotels in Newbury
Certificate of Excellence
Reviewed September 4, 2011

We tried this place out because we thought we had got a great deal from buywithme.com. It turned out that it was a bad mistake for the following reasons.

1. Rude front desk staff - every time I had a question, i felt the staff was quite rude. It's all about attitude that makes you feel bad, specially in a resort setting
2. Wrong charges - they did not honor e deal I had and did not provide breakfast that was supposed to be a part of the buywithme deal. I didn't really mind, but felt terrible for friends whom I had convinced to come. Also, they wrinkly charged a couple items which I had to talked to the manager to take off. It took 30 minutes and I dint get any apologies.
3. Dirty amenities - dishes and coffeemaker were actually not in usable condition.
4. Location- the lodge is right in front of a highway and is noisy and unsafe
5. No Internet in the room.

For those reasons, I would not return here even if it were free!
3.

  • Stayed: September 2011, traveled with family
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    • Sleep Quality
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8  Thank sangman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MER-Mgr, General Manager at Mountain Edge Resort & Spa at Sunapee, responded to this reviewResponded September 6, 2011

We are sorry that the guest did not enjoy their stay at the Mountain Edge Resort & Spa. We have had a great response to "Buy With Me" promotions for stays here, with most guests very happy with their experience and the value included within. The packages are sold to the guests through the Buy With Me website, include 2 nights of lodging, with credit toward onsite purchases; all the guest pays for is NH tax and any onsite purchases beyond their credit balance. Somehow, this fact was not communicated properly to the guest in the purchase process with BWM, despite our repeated attempts to clarify otherwise, the guest believed we were charging him twice. Our staff are specially trained to handle difficult situations, and treated the guest with the utmost respect, despite the reviewer's perception.
Admittedly, our wifi signal isn't great near the room the guest stayed in, and we are currently working on improving that service. Each of our rooms do include a wired Ethernet connection, our front desk offered to bring a cable, but was refused. We must also concede that, like many hotels throughout the world, we are indeed located near a somewhat well traveled highway, in New Hampshire terms for a town of 1400 people (it is paved, however). Only 4 acres of lawn and a 50' of elevation separate us from this throughway, we do advise our guests to keep their frisbee golf, wiffleball and football games well away from the traffic.
We responded promptly to each of the guest's numerous requests for service. Quite frankly, I'm not sure there was anything we could have done to please this guest, except a complete refund...which really seemed to be the intent from check in. Too bad that some use this website for malicious and defamatory purposes and as a tool to bully hotel operators.

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171 - 177 of 214 reviews

Reviewed July 24, 2011

This lodge is an ersatz ski lodge. From check-in, where we needed to sign a pledge not to smoke n the room, t the room itself, where upon check-in we found an ashtray full of cigarette butts on the "balcony." The sliding doors to this two-foot wide ledge had no screens (during black fly season in NH!). The upstairs bedroom had no windows, and it was stifling. It turns out that only the front desk could adjust the AC in the room--we had no control whatsoever. What an absurd situation! The room was plastic, but it did have a nice kitchenette, replete with pots, plates, cutlery, and glassware. Thus, we were able to enjoy a glass of wine as we looked out at the parking lot and dumpsters.

  • Stayed: June 2011, traveled with family
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2  Thank Cosmolene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MER-Mgr, General Manager at Mountain Edge Resort & Spa at Sunapee, responded to this reviewResponded July 26, 2011

The management and staff at Mountain Edge Resort & Spa wish to express our regret that the guest experienced less than an ideal stay. Our housekeeping staff takes great pride in providing very clean, well stocked and maintained interiors and are deeply apologetic that we missed the ashtray while preparing the suite. While not a typical occurance, we will review our inspection procedure to ensure that such oversights are not repeated. With regard to our modern computer controlled heating and air conditioning system, we understand that the controls within the suites are not what is usually seen at hotels, and we will strive to better inform our guests as to the operation and control of the room temperature within the unit. Proper control eliminates the need to open windows and doors, conserving energy and precious resources, so we'll find and implement ways to better inform our guests.
Although we did not have the opportunity to address the guest's concerns while they were here, we do hope that the guest will contact us so that we can offer a package to return to Mountain Edge Resort & Spa and provide a stay that meets and exceeds their expectations.

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Reviewed July 19, 2011

Went to NH for a one night stay and at the last minute booked this hotel. We were very pleasantly surprised with the one bedroom suite. It was very clean and spacious. The area is beautiful and quiet. Lake Sunapee State Park was a short ride away and has lots of space to swim and sunbathe.
The only drawback was the limited choice for food in the area.

  • Stayed: July 2011, traveled with friends
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8  Thank lina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MER-Mgr, Manager at Mountain Edge Resort & Spa at Sunapee, responded to this reviewResponded August 11, 2011

The staff and management would like to thank you fro you kind words regarding our resort. We strive to exceed your expectations and are glad that you were happy with your stay. We have put together a local restaurant guide with hours to help our guests. We hope that when you come back to New Hampshire you will consider staying with us again in the beautiful Lake Sunapee Region.

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Reviewed June 28, 2011

This is probably a good resort if you want to take a winter vacation. We went over the summer to take advantage of a special rate offered Sun.-Thurs. Do not do this. Many services and business have little or no service hours available. As it is, this place is pretty far out so reducing your choices by what is already available puts this place at a major disadvantage. Be prepared to know the following information if you are choosing their resort package which includes free breakfast, free drink tokens and resort money; Breakfast is served from 6-10am and you will have to cross the street to the Best Western. The one time we did go there which was @9:45 the staff was overwhelmed with guests and there was no juice, coffee muffins, bread, pastries, fruit, milk, yogurt…well I think you get the idea, basically there was no breakfast at their breakfast. The drinks are only available at Digby's Restaurant which is also across the street. Your resort money cannot go far if you think you're going to shop at their general store which is a downhill/uphill climb to/from the resort. Your only hope of using your resort money will be at their spa or their restaurant (Digby’s). I can’t speak about the spa service but the food at Digby’s is average at best but the waitstaff is great. The indoor pool was pretty dirty so we only used the outdoor pool. Rooms are decent in size and cleanliness. There is a nearby lake with a small sandy beach area, playground, picnic tables, grills, bathrooms and a store which was nice. Overall an experience I am happy to do only once.

Room Tip: Check out the groupons
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  • Stayed: June 2011, traveled with friends
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5  Thank theeyeshaveit88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2011

We took advantage of a Groupon deal and made a long weekend trip to NH with the Kids (two boys age 5 and 3). The resort was clean. Room was huge. The staff was pleasant and helpful. I am not sure I would want to pay full rack rate for the resort, but on special it was a fantastic deal. The breakfast provided across the street was uneventful and not really worth the walk. However, you can get to the beach at Sunapee State Park by walking through the parking lot and down the snowmobile trail.

The room was just as expected. It was a clean two bedroom unit. It was great to have a full kitchen when traveling with the kids. The only issues with the room was were: it was a little warm and you could not adjust the temperature; we could not get the DVD player to play on the TV since the remote was not programmed for the TV; and we could not get the gas-fireplace to work (not an issue since it was warm anyway). We did not ask for assistance on any issue as it did not affect our stay.

The on-site Tavern is just that, a bar that serves food. The tables are all countertop height, so any highchair would be too low and a booster seat was not available. The kids menu in the room did not match the menu in the Tavern, but they were able to accommodate our requests. The waiter had to search for paper coffee cups with lids for "kid cups'.

My wife reported that the spa was very nice and friendly and that the spa technician was very professional and easy to deal with. She would go again if we stayed there.

The pools are nice; the boys loved being able to swim indoors when it was raining and outdoors when it was sunny. We could not get the "lap pool" to turn on, but again we did not ask for assistance.

Overall, we would (will) stay here again. The area is very family friendly. There are many things to do or not do depending on your idea of vacation.

  • Stayed: June 2011, traveled with family
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7  Thank kato72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2011

From the front door to the spa and to the restaurant, hotel staff all provided service in a caring and friendly manner. The room was spacious, and unlike other hotels we felt very much at home. The rooms are very quiet and set up to accommodate family living.
The Sunapee mountain area is breathtaking. We loved the rural aspect, mountain views and friendly atmosphere in town. I can honestly say there is nothing we didn't like and hope to return with our whole family sometime in the future.

Room Tip: Not a bad room in the place. Saw many.
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  • Stayed: June 2011, traveled as a couple
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6  Thank debbie14437
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2011

Stayed here for 3 days with a group buying deal. The price was totally right, but I am not sure I would have stayed if I had to pay full price.

The spa was nice, clean and the employees were attentive and very good at their jobs. My back felt wonderful when I left.

Spa is busy and hard to get on the phone, so book early and be persistent.
The breakfast across the street wasn't worth the price and it was included with the room, but the on-site pub put out a very nice dinner and some tasty welcome drinks.

  • Stayed: June 2011, traveled solo
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4  Thank knobhdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinMartin55, Manager at Mountain Edge Resort & Spa at Sunapee, responded to this reviewResponded June 15, 2011

Thank you very much for your kind words regarding our Spa. Yes, the Spa at Mountain Edge had a much busier spring than anticipated (which is always a good thing). We have been able to hire and train more people on reception so hopefully you will not encounter the phone tag issue you had.
We are always working on improving. What suggestions do you have for our breakfast? Please feel free to call me directly at 877-468-3343 or E-mail me at kmartin@mountainedgeresort.com.
Thank you for your review.
Kevin T. Martin, CHA
General Manager

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Additional Information about Mountain Edge Resort & Spa at Sunapee

Address: 1380 Route 103, Newbury, NH 03255
Location: United States > New Hampshire > Newbury
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Newbury
Price Range: $257 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mountain Edge Resort & Spa at Sunapee 3*
Number of rooms: 39
Reservation Options:
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Also Known As:
Mountain Edge Resort & Spa At Sunapee Hotel Newbury
Mountain Edge Resort And Spa At Sunapee
Mountain Edge Hotel

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