My wife and I recently drove three hours from Portland, Maine to enjoy a day at Six Gun City with our two children and their grandmother. I’d visited the park once in 1972 and had fond memories of the experience. I remembered visiting blacksmith shops, trading posts, corrals and jails where attendants told us all about the Wild West.
We checked into the park shortly before lunch and promptly set about looking for a place to eat lunch. The kids were tired, cranky and needed to eat. I walked around the park, looking for some picnic tables in a shady area, but found nothing. I did see a lot of staff who looked unwelcoming and bored. I saw unattended exhibits filled with junk. I saw crews of people, presumably staff, sitting around, smoking. I saw very few tables, and the ones we did see were occupied. I had a bad feeling right away. This was not the Six Gun City that I remembered, or the one that was advertised.
Since we couldn’t find a picnic table, we walked toward the children’s pool and sat down in the shade of a tree to eat. A lifeguard informed us the area was ‘restricted.’ There was no sign anywhere that marked it as such, and the area was nice enough. No machinery. Nothing that would indicate that being there was a problem.
I told the lifeguard that we had to get some food for the kids, and we’d leave soon after. The sun was blasting hot, they were hungry. We needed ten minutes to get the kids ready for the day. Instead, the lifeguard summoned another guard who approached us with a walkie-talkie and asked us to leave the area.
Bear in mind, that this area was not marked ‘restricted.’ There was no sign, and nothing to indicate that the area should be restricted. Being ejected from a picnic spot in the middle of the lunch soured us on the park. We’d driven three hours from Portland, Maine for this, but Six Gun City’s offensive behavior ruined the day.
After no more than 15 minutes in the park, we decided to leave. Since we’d paid nearly $100 of our vacation money, I requested a refund. The cashier refused a refund. I asked to see a manager, and a man came out of the office. He declined to offer a refund either, though we’d spent no more than 15 minutes in the mark.
I don’t know what angered me more — being ejected from a lunch spot, or this manager’s complete disregard for customer service. He made no attempt to address my concerns. Instead, he was immediately argumentative.
I’ve never been subject to such rude behavior from a manager who was working with a customer that had a legitimate complaint and had made a legitimate request. No wonder the staff looked so miserable.