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“Surprisingly bad experience.”
Review of Sunapee Lake Lodge

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Sunapee Lake Lodge
Ranked #1 of 1 Hotels in Mount Sunapee
Rocky River, Ohio
Level 4 Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Surprisingly bad experience.”
Reviewed July 20, 2012

I made a reservation on the BW website for two guests in a two queen-bedded room for one night and advised them that we had two small dogs with a quote of $89. When we arrived, I was told that the room was not available and was given a room with 2 kings. The next morning at checkout, I was presented with an invoice for $150. I told them that this was incorrect and showed them the printout of the confirm, but they would not budge, saying that this was the BW website, not theirs, and that not all rooms take dogs, although they are listed as a pet-friendly hotel.

The indoor pool was in terrible shape, cloudy water (could not see the bottom) and the filter did not run the whole time we were there.

The doors from the pool room to the outdoor terrace were locked both in and out - a terrible fire hazard not to be able to exit from the ground floor.

This is not the service we expect from Best Western.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank supersurg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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141 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Dutch first
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English first
Connecticut
Level 3 Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 28, 2012

We called the Best Western late one night after discovering a problem where we were staying nearby. One staff person in particular, Carolyn, put our minds at rest and assured us there would be a room for us if we needed to leave the original location. AT 11 pm we pulled in to Best Western, and Carolyn and Diane, another staff member, were as nice and as helpful as could be. We ended up staying 3 nights and enjoyed our time there. We would definitely recommend the hotel, it was clean and comfortable, and up to date. It was also very close to a wonderful state park.

Room Tip: I'm confident all rooms would be as nice as ours.
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dpb61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan City, Indiana
Level 4 Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 17, 2012

We arrived late, midnight, so very tired just wanted to go to bed. First room was dirty. Carpet, bed, bedspreads and tub. Went to front desk, gal was very nice and said she would get us another room. Next room dirty and I think she spray air freshen in the room. Dirt and paper on the floor. Smelled so strong of air freshner couldnt stay. So at 12:30 We headed out to find a new hotel. Drove 30 more mins. To another hotel. Bad..bad hotel. Would not recommand.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BAM1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLL-GM, General Manager at Sunapee Lake Lodge, responded to this review, April 22, 2012
The staff and management at Sunapee Lake Lodge are profoundly apologetic for this guest's experience. Our housekeeping staff members are thoroughly trained professionals and take great pride in presenting clean, fresh smelling, sanitized rooms for all of our guests. As a distinguished member of the Best Western family, this experience is certainly not a typical one as evidenced by our previous reviews, however we take any problems exsperienced with a guest's stay very seriously. We have reviewed the details of this workday in particular, and have made specific adjustments to prevent this breakdown from occuring again. I would like to invite the reviewer to please contact our office so that we may further discuss their stay, and together come up with a reasonable remedy to ensure that the guest is satisfied with the overall outcome, and considers returning to our hotel.

Justin Barnes, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Mount Sunapee hotels

Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 12, 2012

We were having my son's birthday in Claremont, NH. Normally we stay at a place in Claremont, but they were all booked up. It was meant to happen. This place was awesome. The rooms are big, there was a fridge and microwave in the rooms. New got 2 rooms next to each other so it was great that the kids could just go to the next door to see their grandparents. We got to bring our dogs with us, they are a par tof the family too. We got to take the kids swimming and you would never know there were a bunch of other people staying there because it was just so quiet. We went to grab coffee in the morning. They say there is a continental breakfast. Well, there were like 5 different cereals, Danishes, egg sandwiches made up, pancakes, fresh fruit, orange and apple juice, milk and coffee. We will definitely be staying there from now on. Not only that, but their prices are very affordable and if you don't have children, you can go to the restaurant next door. They had a band playing and have good food. When we went to get the breakfast, we got to meet the general manager and the hotel manager. They were very friendly. Love this place!!

  • Stayed March 2012, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Kristen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 16, 2012

Stayed here to catch some great midweek spring skiing. Price was right, snow was great! Staff was friendly, room was clean and comfy. Went for full breakfast at the restaurant next door, fast service and delicious, we were stoked! Would definitely stay here again.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 2dude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newbury, New Hampshire
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 15, 2012

My boyfriend and I decided to come here for a night for a Valentines escape. With it being so close it was a great choice! We had geat dinner and drinks that night and then went over to the Spa in the morning. We received awesome massages. Neeeless to say we went home very happy and would not hesitate to send anyone here!

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reych
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 13, 2012

My family & I have stayed here a number of times over the years, everything from check in to the shuttle ride to Mt. Sunapee was great yet again during our most recent trip. We met new faces this year which is always fun & look forward to our next stay hopefully soon for some great spring skiing! Thank you to all the friendly helpful staff!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carneyfamily3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunapee Lake Lodge

Property: Sunapee Lake Lodge
Address: 1403 Route 103, Mount Sunapee, NH 03255-5952 (Formerly Best Western Sunapee Lake Lodge)
Location: United States > New Hampshire > Mount Sunapee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Mount Sunapee
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Sunapee Lake Lodge 2.5*
Number of rooms: 55
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Also Known As:
Best Western Sunapee Lake Hotel Mount Sunapee
Mount Sunapee Best Western
Best Western Mount Sunapee

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