I made a reservation on the BW website for two guests in a two queen-bedded room for one night and advised them that we had two small dogs with a quote of $89. When we arrived, I was told that the room was not available and was given a room with 2 kings. The next morning at checkout, I was presented with an invoice for $150. I told them that this was incorrect and showed them the printout of the confirm, but they would not budge, saying that this was the BW website, not theirs, and that not all rooms take dogs, although they are listed as a pet-friendly hotel.
The indoor pool was in terrible shape, cloudy water (could not see the bottom) and the filter did not run the whole time we were there.
The doors from the pool room to the outdoor terrace were locked both in and out - a terrible fire hazard not to be able to exit from the ground floor.
This is not the service we expect from Best Western.
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- Also Known As:
- Best Western Sunapee Lake Hotel Mount Sunapee
- Mount Sunapee Best Western
- Best Western Mount Sunapee