I had nothing bad to say about this hotel until around 11pm. We checked in and right away I noticed the bed sheets were inside out. I called down to the front desk and they sent someone up to fix them. The room itself was clean and spacious. Would rather not have had a "sleep member" bed or whatever there called. I think there awfull, but I didnt complain about it. Front desk staff all very nice. The problems began around 11 pm when we were obviously put on a floor with large group of teens or 20 something "party animals". I didnt get upset about the door slamming and yelling, screaming and noise until around midnight. It wasnt letting up. Well long story short, I called the front desk 3 times between midnight and 3:00 in the morning. I know other guests were upset too. Someone came up each time I called and it would get quiet for about 10 minutes and then the partiers would begin again. It went on until 4:30 in the morning. At 4:30 they began to file out of the rooms, talking and screaming loud enough to wake the dead. But no one on that floor could possibly have been sleeping unless they were deaf. GOT NO SLEEP. I was so upset when we were going to leave in the morning I could not even go and check out for fear I would completely loose it with the staff. My bill did have 100.00 deducted from the total which was very nice of the hotel to do. Honestly I would have comped the room completely after such a miserable stay. My problem is that security never after 3 calls to complain from more than just us, and with the first call at midnight and the last call at around 3 am, they NEVER cleared the rooms of anyone who wasnt registered there. I could not believe after 3-4 hours or ruckus, they came up, knocked on doors, said quiet down and that was it. They most definitely should have cleared the rooms after the second complaint, but it went on til 4:30 am. No excuse for this at all, NONE. I sure hope the GM reads this review. It's been days and I'm still upset about it.
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- Also Known As:
- Radisson Manchester
- Manchester Radisson