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“Amazing Hotel!”

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Hilton Garden Inn Manchester Downtown
Ranked #1 of 16 Hotels in Manchester
Certificate of Excellence
Sandton, Johannesburg
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing Hotel!”
Reviewed December 11, 2012

The HGI Manchester was superb! The staff are friendly, professional and always go above and beyond in customer service. The hotel and facilities are great, the food exceptional and the servers just fantastic. I would like to make a special mention to Fred, the shuttle driver - you are a complete delight and made every day enjoyable! You are truly missed!

Room Tip: Make sure you over look the baseball field - although it was the wrong season for us to watch a game...
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tibet72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgimanch, Front Office Manager at Hilton Garden Inn Manchester Downtown, responded to this review, January 13, 2013
Thank you for your kind review of our hotel. I am delighted that you found our staff to be welcoming. Fred is certainly making quite an impression on our guests and he will be thrilled to hear that. Thanks again and we look forward to seeing you again!
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847 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
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English first
Bangor Aye, Wales, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 7, 2012

I have stayed at the Hilton Garden Inn, Manchester twice now. Once for 2 weeks in June and again for 3 weeks this November/December.

The service, staff, welcome and ambience are all excellent. Although the hotel must receive many thousands of visitors per year the reception staff remembered me and such attentiveness and attention to detail is fantastic.

The restaurant staff - hosts and chefs - couldn't do enough for us (Laurie is an absolute gem and even during the busiest service was attentive and extremely welcoming.)

A special mention also to the shuttle bus drivers who ferried a gang of Brits in and out of town with a warm smile and plenty of friendly banter!

Big shout out to Fred in particular. It is employees like him that make or break a hotel experience and he is what every good hotel needs.

I will most certainly return and hope to see the friendly and (now) familiar faces again soon!

Room Tip: Ask for a room overlooking the Fisher Cats stadium and, if you time your trip right, you will get a...
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  • Stayed November 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Matthew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgimanch, Front Office Manager at Hilton Garden Inn Manchester Downtown, responded to this review, January 13, 2013
Thank you so much for choosing Hilton Garden Inn, Manchester. It was truly a pleasure accommodating your group. I am thrilled to hear that you utilized our courtesy shuttle and thank you for recognizing our drivers, especially Fred. I will certainly pass along your praises to him and the rest of our staff. We hope to see you again in the future.
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Plano, Tx
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 18, 2012

Great hotel, in a good location with good food. Staff was nice, and most were very helpful. Coming in to town (3 nights) for the Marathon...my thought...arranging for the shuttle service to be available during the event would have been an extension of the great customer service Hilton properties aim for . The hotel was not far from the event (start line), good opportunity for a warm up, but it would have been nice to have as an option. I was told very cut and dry by one of the front desk agents the hours of opertation, when the driver was available, my impression from the response..that's it.
In all, I really enjoyed my stay. The rooms were very clean. The hotel was in a good location, adjacent to the baseball field, close to the highway, right on the side of downtown, near the river, and even close to a nice walking trail. I would definietly stay here again.

  • Stayed November 2012, traveled with friends
    • Value
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Helpful?
Thank peresosaIII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 13, 2012

Friendly and helpful staff. Beautiful lobby with plenty of seating and free hot drinks all day. Rooms are spacious, spotlessly clean and very well furnished. The hotel is well situated in the centre of Manchester but close to major roads. Good value for money.

  • Stayed October 2012, traveled as a couple
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Helpful?
Thank e_coulter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport, Rhode Island
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 11, 2012

The location relative to the Interstate highway couldn't be better for sightseeing the area. We stayed for 3 days and unfortunately, the baseball season had just ended as our beautiful room
looked out on center field. The front desk staff were especially helpful to us with advice on dining and local information as we were not familiar with Manchester. Having arrived close to dinner time, we decided to eat at the hotel restaurant and we enjoyed it so much, returned for a second night. The menu was very nice and the food was excellent. Breakfast at the hotel is something not to miss as it is also excellent.
Our room was beautifully outfitted, immaculate, and comfortable, and we left with no doubt that we'd return in the future without hesitation. We did not use the spa but it appeard very clean and we'll be using it on our next visit
Thank you especially to Lynda, & Christina our front desk staff and also the dining room staff and our Chef Kearn. Y'all took good care of us!

Room Tip: if you enjoy baseball, some rooms overlook the ballpark
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank rakujon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgimanch, Front Office Manager at Hilton Garden Inn Manchester Downtown, responded to this review, December 11, 2012
Thank you for choosing Hilton Garden Inn, Manchester and for your kind review. It is especially kind of you to recognize our team members Lynda, Christine and Kearn. We truly have a fantastic team and I will pass along your praises to our staff. I am thrilled you had the opportunity to enjoy our Pavilion Restaurant and we hope you can visit again during baseball season!
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Jacksonville, Florida
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 6, 2012

I called to find out if was possible to check in earlier tomorrow, was told " call in the morning". please try to be at least a little bit helpful....at least try. I cancelled my reservation and will be staying somewhere else.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank virtualGoat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgimanch, Front Office Manager at Hilton Garden Inn Manchester Downtown, responded to this review, November 7, 2012
I am sorry to hear about your experience with one of our Guest Service Agents. I can assure you that it is not standard to find someone at our hotel who isn’t helpful as we strive to ensure that all team members know how much we value your business. I apologize for the interaction and hope that you will consider staying with us again should your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
125 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed November 5, 2012

I travel a LOT and when I am in Manchester, this is the only game in town! This hotel is everything I have come to expect from a Hilton property. It is clear that the current GM has created an atmosphere of total customer service. Immaculate rooms both private and public areas very well maintained. Above all the staff really cares, clearly love their job and are more than helpful. Last but also of critical importance the Restaurant is outstanding... all in all great value and a place that will improve any trip.

Room Tip: there are truly no bad rooms. Early reservations help and ask for a room on the back overlooking th...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgimanch, Front Office Manager at Hilton Garden Inn Manchester Downtown, responded to this review, December 11, 2012
Thank you for consistently choosing HGI Manchester! It is always a pleasure seeing return guests. We are thrilled to hear that you enjoyed the restaurant as well as your accommodations. We pride ourselves on guest service and I am delighted that we exceeded your expectations. We look forward to your next visit!
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Additional Information about Hilton Garden Inn Manchester Downtown

Property: Hilton Garden Inn Manchester Downtown
Address: 101 S Commercial St, Manchester, NH 03101-2610
Phone Number:
Location: United States > New Hampshire > Manchester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Manchester
#3 Family Hotel in Manchester
#4 Romantic Hotel in Manchester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Manchester Downtown 3*
Number of rooms: 136
Reservation Options:
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Also Known As:
Hilton Garden Inn Manchester Downtown Hotel Manchester
Hilton Manchester

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