We have been here before. Came back because my wife really enjoys the chicken tenders. And don't get me wrong, they do have pretty good chicken tenders and the other food that we have had in the past was quite good.
The problem with our last visit was squarely the service. Our primary issue was the general lack of attention. The party of five waited well over a half an hour to put in an order. The big issue was that our server said that she would be dropping off something real quick at the kitchen and would be right back. Communication is key and so that was appreciated. What wasn't was the 15 minutes of watching her server 3 other tables before she made her way back to us. And with nothing other than water, some bread and/or butter would have been appreciated.
When we finally got our food 2 out of 5 entrees were cold. Luckily the food was still good otherwise we would have had real issues. I am giving them an above average because the food is still solid. As long as you have appropriate expectations related to the poor service, you won't be disappointed.
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