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Puritan Backroom
Ranked #5 of 409 Restaurants in Manchester
Certificate of Excellence
Cuisines: American
More restaurant details
Restaurant details
Good for: Large groups, Families with children
Dining options: Breakfast, Dinner, Late Night, Lunch, Reservations, Takeout
Reviewed October 20, 2013

We have been here before. Came back because my wife really enjoys the chicken tenders. And don't get me wrong, they do have pretty good chicken tenders and the other food that we have had in the past was quite good.

The problem with our last visit was squarely the service. Our primary issue was the general lack of attention. The party of five waited well over a half an hour to put in an order. The big issue was that our server said that she would be dropping off something real quick at the kitchen and would be right back. Communication is key and so that was appreciated. What wasn't was the 15 minutes of watching her server 3 other tables before she made her way back to us. And with nothing other than water, some bread and/or butter would have been appreciated.

When we finally got our food 2 out of 5 entrees were cold. Luckily the food was still good otherwise we would have had real issues. I am giving them an above average because the food is still solid. As long as you have appropriate expectations related to the poor service, you won't be disappointed.

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Thank Christopher G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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513 - 517 of 693 reviews

Reviewed October 16, 2013

Yes, you will have to wait if you go during peak times because it is a restaurant that is very popular. However, if you go when it is not peak, you get right in as we do. All it takes is maybe an hour before 5:00 pm and you can get right in. This is our favorite go-to restaurant. We go ever wedding anniversary or family celebration. My husband loves the fried clams, I am partial to the Fried Chicken Tender Chicken Cacciatore. Our usual for and appetizer is the stuffed mushrooms which I have been trying to duplicate at home without success, they are delicious! I have yet to get something there that I didn't like. Service is good and can be great if you get veteran waitresses.

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Thank RWMJMM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2013

We were very surprised at this restaurant because it has been around for many years but, service was sooooo............ slow!! My lunch was middle of the road and my husband's burger he said, was the worst he ever had, it was totally over cooked and dry. We went with friends who were not impressed with their chicken cordon bleu, it came with a funky barbeque sauce (horrible!!!). Their menu is so large that it is obvious that they have lost total control over the years to produce some sort of quality food. They are a lot of family style restaurants out there, check them out but ,not this one!!!

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Thank Helenus22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2013

Had heard nothing but good things about the Back Room. Finally tried it for ourselves. Had to wait about 40 minutes, but they gave bowls of party mix to snack on while you wait. Once seated, we were treated as if we were the only people there. We barely waited for any of our food or drinks and the amount of food was extremely generous. We noticed that not one person left without a to go box. The food was yummy and we too left with to go boxes.

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Thank Lianna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2013

We've been coming here for about a 30 years. In a city with restaurants which rarely rise above mediocre, the Backroom is a standout. Big room. Good cocktails. Reliable stand-bys including: Greek salad, spinach pita, burgers (especially good), French fries, grilled salmon, club sandwiches, lobster roll, fried seafood. Not fancy, but simple food that is well prepared.

Efficient service which is occasionally friendly.

Child friendly in that it's a noisy place already, so one more unruly child won't matter. They do serve pizza and chicken fingers.

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Thank StanRuth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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