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“Very unfriendly...”

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Purity Spring Resort
Ranked #1 of 1 Hotels in Madison
Certificate of Excellence
Plainfield, New Hampshire
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Very unfriendly...”
Reviewed November 13, 2012

We stayed here on our honeymoon...horrible mistake. The staff could not have been more unfriendly. They wouldn't let our family upgrade us as a wedding gift because we got a deal through travelzoo when we booked the trip. Room was clean but soooo far from the rest of the resort and very very small. We had to leave early because Hurricane Sandy was barreling up the East Coast and we live in a flood zone so we wanted to get home before it hit...you would think in this circumstance they would refund us seeing as a natural disaster was about to happen--or atleast give us a voucher to come again some other time but no. There was "nothing they could do about it." You would think for a family run business they would be much more friendly and accommodating and have much better customer service skills. They never even said congratulations to us on our marriage. We were sorely dissapointed with this place. Furthermore, they were located in the middle of nowhere. We will never stay there again.

Room Tip: Don't stay in the King Pine Lodge!
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Amanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuritySpring, Owner at Purity Spring Resort, responded to this review, November 19, 2012
Amanda,
I am truly saddened to hear that you were treated this way by one of my staff. My family has been welcoming and caring for guests for over four generations, and I am ashamed for the way you were treated. I am sincerely embarrassed that one of our guests was treated so rudely. If you don't mind, I would like to know more specifics about your encounter with the staff, and would like to try to make things right with you and your new husband. I would also like to say congratulations on behalf of the entire Hoyt family and know that we wish you all the best in your new future together.
Please, if you don’t mind contacting me directly at 603 367-4000, I wish to speak with you in detail about what happened.
Sincerely,
Steven Hoyt,
Owner, Purity Spring Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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179 reviews from our community

Traveler rating
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    5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
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English first
Woodstock, Canada
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 13, 2012

My wife, daughter and I ended up staying here because of a Travelzoo promotion, otherwise we would probably not know of its existence. The location was great being only a few minutes from N. Conway. The room was spacious, very clean and comfortable. The staff was very friendly and helpful. The food was exceptionally good (both supper and breakfast). We will definitely be returning and highly recommend this place.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MEJD7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kennebunk, Maine
Level Contributor
124 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed November 7, 2012

We stayed overnight at Purity Springs Resort and loved it! We were lucky to have perfect late October weather so we were able to hike and use the free canoes on the lake. It was really lovely.
Our room (#112) was huge and comfortable (though a tad too warm). It had a microwave, coffeemaker and fridge. We had a balcony and the sound of the waterfall that was just a few yards away. It also overlooked the lake. The food was amazing...a buffet style dinner and breakfast. Both were excellent and had plenty of choices. The food was very good. Also, all the personnel here are extremely friendly and helpful. Heartily recommended!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luv2travel1627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, New York
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 25, 2012

This place was a gem. Great property with plenty to do. We stayed two nights and should have planned more time there. There was so much to do in the area, we didn't get to do everything that was offered on the property. Maybe I'm easy to please, but I overheard people saying they didn't like certain things and I wondered where they were coming from. I thought the people and the resort was great. I thought it was a great deal and breakfast and dinner was included. I plan on returning.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NYWayneman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels
Level Contributor
47 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 15, 2012

We stayed in the King Pine Lodge for two nights, for a wedding in the area. The room was clean, had free internet. The main purpose of our stay was to get 2 nights of good sleep, we did not need the amenities of the hotel, so can't comment on those. On the sleeping front, the room failed miserably, because the walls of the room are paper thin, making it necessary to either be a very solid sleeper or all get on the same sleeping/waking schedule with the entire lodge. Obviously not conducive to wedding parties. The breakfast is definitely impressive, great choice and quality. But that did not tip the balance. If the room were about half the price, we would probably find it a good deal. At current rates: overpriced.

Room Tip: Bring earplugs
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kardaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Newfeild Maine
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 10, 2012

Can't wait to return.Get a meal plan.Prices are very reasonable anyway but you get anything on the menu.The bar remined me of Cheers and Woody served us.Really that's his name.We ate like kings and queens.He's great.Leave your diet at home.The spa was pristine The pool was the same.The water use to be sold years ago.The water out of the tap you'll want to bring home.We were the first to use Travel Zoo coupons and they are worth it.I'm a half hour away and we will come up here just to eat again.Everyone is nice and helpful.I've put in an application to work here.It would'nt get any better than that.

Room Tip: Make sure to include the meal plan.You get anything you want on the menu.Breakfast was wonderful wit...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chip286
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Lebanon, NH
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 24, 2012

The overall experience was very good. Restaurant food and value of the package was excellent. We had the entire lodge to ourselves, overlooking the ski slopes. We didn't take the opportunity to use the other facilities so can't comment on them. It is a nice, quiet, picturesque area. We were impressed with the food selections at the restaurant.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marlis3623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Purity Spring Resort

Property: Purity Spring Resort
Address: 1251 Eaton Rd, Madison, NH 03849-4316
Phone Number:
Location: United States > New Hampshire > White Mountains > Madison
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Madison
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Purity Spring Resort 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
Celebrating over 100 years of hospitality and outdoor recreation, family-owned Purity Spring Resort has long catered to families, groups and guests looking for traditional country lodging in a setting of forests, lakes and mountains. The resort property surrounds pristine Purity Lake, which offers unblemished shorelines, sandy beaches, bogs and heaths, and is adjacent to a NH Audubon Wildlife Sanctuary. In addition to an indoor pool and fitness center, guests can enjoy kayaking, waterskiing, hiking and biking during the warmer months plus alpine/xc skiing, snowshoeing, snowtubing, skating and sleigh rides during the winter season. ... more   less 
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Also Known As:
Purity Spring Hotel Madison

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