By far, one of the worst experiences we have had. We checked our car into the hotel parking at the beginning of our trip, filled out paperwork, and went to the airport for our trip. Upon returning, the hotel refused to send the shuttle to pick us up at the airport, even though the shuttle was not suppose to stop for at least another 10 minutes. When we asked if they would reimburse us for our cab ride, they also said no. We were lucky enough to find a shuttle with their sister company whose driver was very helpful and offered to drop us off after he had made the drop off at his hotel of a flight crew. When we got to our hotel to check in, the front desk person told us that the hotel was booked. We said that could not be possible, as we had a confirmation number, our car had been parked on the lot for a week already, and the hotel had already taken a deposit on the room. After arguing for quite some time (it was now after midnight and we were very tired from our trip), the woman said all the hotels in the area were booked. Amazingly, the shuttle driver called his hotel and was able to find a room for us, and it was not even his job! We finally got a room in the sister hotel after 1:30 in the morning, after landing before 11 pm. When we went back to speak with the manager the next morning and also pick up our car, she stated that they had screwed up, had already charged our credit card the FULL amount for a room, and had put in their system that we had stayed at the beginning of our trip! She also said that they should have been able to give us a room, as there were some there. Incredible, horrible service from beginning to end. Would highly recommend people stay AWAY from this hotel. Incompetence from beginning to end.
- Official Description (provided by the hotel):
- While visiting the Manchester, Londonderry NH area stay at the newly renovated Sleep Inn. We have rooms with King Size beds or 2 Double beds, each room has a coffee maker, hair dryer, ironing board as well new 32" flat screen TV's. The hotel also offers free high speed wireless internet. Come and enjoy our indoor pool and jacuzzi as well as a complimentary continental breakfast in the morning. We are located just 10 minutes from the Manchester-Boston Regional Airport and we do provide a complimentary airport shuttle for your convenience. Also enjoy Canobie Lake Park for some enjoyment with the kids as well as a 45 minute ride to the beautiful NH Seacoast. We hope to see you soon!! ... more less
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- Also Known As:
- Sleep Hotel Londonderry
- Sleep Inn Londonderry
- Londonderry Sleep Inn