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“Incompetence!”

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Sleep Inn Manchester Airport
Ranked #1 of 1 Hotels in Londonderry
Certificate of Excellence
Reviewed August 7, 2007

By far, one of the worst experiences we have had. We checked our car into the hotel parking at the beginning of our trip, filled out paperwork, and went to the airport for our trip. Upon returning, the hotel refused to send the shuttle to pick us up at the airport, even though the shuttle was not suppose to stop for at least another 10 minutes. When we asked if they would reimburse us for our cab ride, they also said no. We were lucky enough to find a shuttle with their sister company whose driver was very helpful and offered to drop us off after he had made the drop off at his hotel of a flight crew. When we got to our hotel to check in, the front desk person told us that the hotel was booked. We said that could not be possible, as we had a confirmation number, our car had been parked on the lot for a week already, and the hotel had already taken a deposit on the room. After arguing for quite some time (it was now after midnight and we were very tired from our trip), the woman said all the hotels in the area were booked. Amazingly, the shuttle driver called his hotel and was able to find a room for us, and it was not even his job! We finally got a room in the sister hotel after 1:30 in the morning, after landing before 11 pm. When we went back to speak with the manager the next morning and also pick up our car, she stated that they had screwed up, had already charged our credit card the FULL amount for a room, and had put in their system that we had stayed at the beginning of our trip! She also said that they should have been able to give us a room, as there were some there. Incredible, horrible service from beginning to end. Would highly recommend people stay AWAY from this hotel. Incompetence from beginning to end.

Stayed: August 2007
2  Thank Maine1088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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481 - 487 of 496 reviews

Reviewed April 1, 2007

room 328 is a mess...the 2 queen beds are very uncomfortable. One of the beds has coffee (or something?) spilled all over the mattress/boxspring. don't stay on a week-end night...the walls are very thin and was woken by moans and loud talking from the room next door. will not stay there again......

  • Stayed: March 2007, traveled on business
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4  Thank fairy4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2007

We chose this hotel because we were flying out of the airport in Manchester, NH and they had a park/sleep/fly package. We stayed the night before our flight, and again on the night we returned from our vacation. On the outbound flight the hotel provided shuttle service to the airport; on the return flight, we arrived late, and the hotel told us to take a taxi and they would reimburse me (which they did).
The room was clean, the desk folks were friendly and helpful,, and they provided an adequate continental breakfast.
The hotel is not particularly convenient to anything, but if you're looking for a place to park your car when you fly from Manchester, or if you're travelling up I-93 and are looking for a place to stop for the night, I would recommend it.

  • Stayed: March 2007, traveled as a couple
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Thank DODSPECREP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2006

a great little hotel.My husband had a conference near by so I tagged along.I was dissappointed to find the pool closed .There was a small workout room that I enjoyed.The breakfast was great with alot of healthy choices.This hotels best asset is the wonderful staff,outgoing and accomadating!Very clean,bright and cheery at a good price.

  • Stayed: November 2006, traveled on business
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Thank hawiabound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2006

After several stays at this handy location we were once again impressed with the efficiency of the staff, the quiet atmosphere, and convenient location; and most important, the immaculate condition of grounds, common areas, and our room. Even though our last stay was during the heavily-booked race weekend, all expectations were exceeded.

  • Stayed: June 2006, traveled on business
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1  Thank rxmpd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2005

This is a very lovely place to stay. There is a small indoor pool, attractive and comfortable rooms, gracious and helpful staff. It is a couple of minutes off Exit 5 on 93 North. The continental breakfast is varied and delicious, and the dining area pleasant. We have stayed there many times, and have always had a positive experience. If you are arriving at night, watch carefully for the entrance to the access road into the hotel.

Thank mauidream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2005

Just returned from our stay at this location. As stated in previous reviews, the room and staff are above average. We stayed in a non-smoking room, however, did have a smoke smell. But, opened the window for a brief time, and smell was gone. We were able to access the high speed internet very easily. The room was clean and had everything we needed. The room has a nice shower. In addition, we did use the whirlpool and has a small indoor pool which was comfortable in temperature. Also, has fitness equipment stepper, bike and treadmill. If motel were full, may not be enough equipment. Also, offer a nice assortment of breakfast items. Finally, they have the breakfast area available all day for free coffee, tea and fresh fruit. A nice touch.

  • Stayed: October 2005, traveled on business
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Thank witnwisdom03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sleep Inn Manchester Airport

Address: 72 Perkins Rd, Londonderry, NH 03053-2416
Phone Number:
Location: United States > New Hampshire > Londonderry
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Londonderry
Price Range: $72 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Sleep Inn Manchester Airport 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
While visiting the Manchester, Londonderry NH area stay at the newly renovated Sleep Inn. We have rooms with King Size beds or 2 Double beds, each room has a coffee maker, hair dryer, ironing board as well new 32" flat screen TV's. The hotel also offers free high speed wireless internet. Come and enjoy our indoor pool and jacuzzi as well as a complimentary continental breakfast in the morning. We are located just 10 minutes from the Manchester-Boston Regional Airport and we do provide a complimentary airport shuttle for your convenience. Also enjoy Canobie Lake Park for some enjoyment with the kids as well as a 45 minute ride to the beautiful NH Seacoast. We hope to see you soon!! ... more   less 
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Also Known As:
Sleep Hotel Londonderry
Sleep Inn Londonderry
Londonderry Sleep Inn

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