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“Average place, shuttle service a little screwy”

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Sleep Inn Manchester Airport
Ranked #1 of 1 Hotels in Londonderry
Certificate of Excellence
Reviewed September 24, 2013

I booked a room here through the Park/Sleep/Fly program. The room was clean and modern. The only issues I had with the room were the pillows on the bed and the thin walls. There were 4-5 square lumpy pillows on the bed, which made it tough to get comfortable and get to sleep (I had to get up early to catch the shuttle at 5 am). The other problem was the thinness of the walls. I heard a couple arguing loud and clear for about 1/2 an hour in the next room. They really weren't even that loud, but due to the walls being so thin, I could hear everything. Not so good. The shuttle to the airport the next morning was great, the woman was very friendly and helped with my bags. She did point out that they had her do housekeeping, breakfast set up and the shuttle some days which made it tough for her and for the shuttle to run smoothly at times. The shuttle back was another story. I landed around 4:20 p.m. and called for the shuttle. The woman at the desk said it would be 20-25 minutes. After 45 minutes, I called back and was told the driver "left 15 minutes ago and should be there any minute." She came within the next 5 minutes but I learned why she was late. It was her day off and they had no one else to drive the shuttle so they called her at home to come in and drive! She was very apologetic for being late (wasn't her fault and I told her that) and told me the same story of how she was assigned different tasks at the hotel which included shuttling. They need someone to solely do the driving so customers are not left waiting for a long time for a ride! Could have been a one off, so I gave an average rating. All in all, it was okay and I probably would stay again due to the good price, but hoping that the shuttle issue didn't happen again.

  • Stayed: September 2013, traveled solo
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1  Thank LeighLa74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy R, Guest Relations Manager at Sleep Inn Manchester Airport, responded to this reviewResponded October 15, 2013

Dear LeighLa74,
Thank you for taking the time to write a review we appreciate the feedback. We apologize if your stay was anything less than satisfactory in regards to timely shuttle service. We thank you for your stay with us and hope to see you again soon.

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386 - 392 of 496 reviews

Reviewed September 17, 2013

The room was a very nice size with a comfortable king size bed. It was very clean. And it was very quiet. We were coming off of a five night stay at a "low-budget" motel and everything seemed like a luxury. We would definitely stay here again. It is very convenient to Manchester Airport. Staff was friendly and the breakfast was hot and good, with scrambled eggs, bacon, sausage, waffles, yogurt, pastries, cereal, and the like.

  • Stayed: September 2013, traveled as a couple
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1  Thank Penelope O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy R, Guest Relations Manager at Sleep Inn Manchester Airport, responded to this reviewResponded October 15, 2013

Dear Penelope O,
Thank you for the great review. We try to accomodate all our guests so they feel welcome and comfortable. We look forward to having you visit us again soon.

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Reviewed September 8, 2013

Stayed twice on a bicycle trip from south of Boston to the lakes region of NH; once on the way up and once on the way back. Very clean and comfortable rooms; seemed like a new hotel. I had king rooms on the first floor at opposite ends of the hotel; both were very good. The desk staff was very friendly and remembered me by name on my return trip. The hot breakfast was a welcome surprise and a great start to a day on the bike.

  • Stayed: September 2013, traveled solo
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Thank Roy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy R, Guest Relations Manager at Sleep Inn Manchester Airport, responded to this reviewResponded October 15, 2013

Dear Roy H,
Thank you for your review. Our staff strives for professionalism and making our guests feel welcome.

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Reviewed September 5, 2013

Nice location just north of Boston. I am working in Tewksbury Mass and it only take about 20 minutes to get there. They are very willing to work with frequent business travelers on rates. Nice new décor a big desk to spread your work out and good cable.

  • Stayed: August 2013, traveled on business
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Thank f1pugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy R, Guest Relations Manager at Sleep Inn Manchester Airport, responded to this reviewResponded October 15, 2013

Dear f1pugs,
We appreciate the time you took to write a review. We are glad to hear you enjoyed your stay with us and hope to see you again soon.

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Reviewed September 4, 2013

We checked in late (8pm) and left the next morning at 4 am. Good layout, updated decor, nice beds, no funky smells, very clean and newer looking for a 12 year old hotelWe would definitely stay their again

  • Stayed: August 2013, traveled with family
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1  Thank Brucetrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy R, Guest Relations Manager at Sleep Inn Manchester Airport, responded to this reviewResponded October 15, 2013

Dear Brucetrn,
Thank you for taking the time to write a review we appreciate the feedback. We look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

Sleep Inn Manchester Airport has an impressively high level of customer service for a motel/hotel in its price bracket and accommodation type, and appears to be really well run. Definitely raises the bar for the next motel/hotel I stay at...

Incredibly clean, quiet, comfortable, tastefully designed rooms and public areas. Comfortable beds. Good quality buffet breakfast included, with excellent coffee.

The front desk and maintenance staff I came across are professional and engaged. Not only did the hotel graciously accept the delivery of several parcels for me and hold them pending my arrival, they did so with a helpful attitude and a smile.

Book with confidence.

Room Tip: All rooms are non-smoking - a real plus.
See more room tips
  • Stayed: August 2013, traveled solo
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Thank lots-of-km
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy R, Guest Relations Manager at Sleep Inn Manchester Airport, responded to this reviewResponded October 15, 2013

Dear lots-of-km,
Thank you for the sparkling review we appreciate the time you took to wirte it. Our staff strives for excellence and positive feedback is a great motivator. We are very happy to hear you enjoyed your stay with us and hope to see you again soon.

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Reviewed September 2, 2013

as mentioned in other reviews, the goody bag and newly remodeled made you feel like you were in a much more expensive hotel. we got a very good night sleep in the very comfy bed, and as advertised the internet speed was incredibly fast. we were able to upload photos from a day at mt Washington in seconds. the hotels location right beside I-95 is very convenient.

  • Stayed: August 2013, traveled as a couple
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Thank Jonathan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy R, Guest Relations Manager at Sleep Inn Manchester Airport, responded to this reviewResponded October 15, 2013

Dear Jonathan K,
We appreciate that you took the time to write a review.. We are happy that you enjoyed your stay and the gift bag. We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sleep Inn Manchester Airport

Address: 72 Perkins Rd, Londonderry, NH 03053-2416
Location: United States > New Hampshire > Londonderry
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Londonderry
Price Range: $72 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Sleep Inn Manchester Airport 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
While visiting the Manchester, Londonderry NH area stay at the newly renovated Sleep Inn. We have rooms with King Size beds or 2 Double beds, each room has a coffee maker, hair dryer, ironing board as well new 32" flat screen TV's. The hotel also offers free high speed wireless internet. Come and enjoy our indoor pool and jacuzzi as well as a complimentary continental breakfast in the morning. We are located just 10 minutes from the Manchester-Boston Regional Airport and we do provide a complimentary airport shuttle for your convenience. Also enjoy Canobie Lake Park for some enjoyment with the kids as well as a 45 minute ride to the beautiful NH Seacoast. We hope to see you soon!! ... more   less 
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Also Known As:
Sleep Hotel Londonderry
Sleep Inn Londonderry
Londonderry Sleep Inn

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