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“2.5 Stars for Below Average - Just Fell Short For Us”

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Mountain Club On Loon
Ranked #8 of 20 Hotels in Lincoln
Certificate of Excellence
GreenLeadersBronze level
Boston, Massachusetts
Level Contributor
335 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
“2.5 Stars for Below Average - Just Fell Short For Us”
Reviewed August 22, 2014

We recently spent 4 nights here, and I intentionally waited a few weeks before submitting a review b/c I didn't want to be rash. There are so many good reviews for this spot that I thought (and maybe still think) that it's just me that found this place to be very disappointing.

I think part of the issue for us was that we felt like we were grossly overcharged - meaning the rate we paid was not in-line with the accommodations. So for someone who paid a lot less than we did maybe they'll feel that it's worth it. We had a 2 BR unit, which was very spacious. This was terrific. But we paid Ritz Carlton type pricing for it, and aside from the large space there wasn't really anything about the resort to justify the high cost in our minds.

Why do I say this?

First, the unit we had was somewhat run down (take a look at the pics I've included) and really needs some updating. It wasn't terrible, I don't want to convey that message. In general, it was clean and just fine. But again, for the enormous price we paid we expected a lot more.

The single biggest issue with the room, and something that I still can't believe we experienced, was the outdated air conditioning units. Our room had two giant window a/c units that were controlled by a thermostat. And they were so incredibly LOUD that when they came on at night they literally woke us out of a sound sleep. It was like a jet was taking off - no lie. We tried to adjust temps so they wouldn't come on, but we either couldn't sleep b/c of the noise or b/c we were so hot. It was honestly shocking given the amount of money we had paid. I couldn't believe they didn't update the rooms to match the pricing.

The Spa they offer, while a nice attempt, is way out of whack with their pricing. It's just not a top end spa but they still charge top end prices (I don't use spa services, but my wife and daughter do). The indoor pool is dark, and looks pretty dirty on the floor (the water looked fine). And the lounge chairs around the indoor pool are old and darkened with age. Again, not terrible per se, but given what we paid it was very disappointing. The outdoor pool is small but nice. There's a very small outdoor hot tub, which unfortunately was down the few times we wanted to try it.

The men's locker room had a nice sauna and steam room, and a small, old hot tub.

The grounds are nothing special, altho the gondola ride to the top is nice.

We also had a pretty rude woman greet us when we checked in. It was one of those situations when someone speaks to you in an overly friendly voice, with a fake smile. And you know that it's fake, and under her breath she's cursing at you. It wasn't a real big deal, but just another reason why we felt like we paid way too much for what we got.

Another silly detail that I found to be representative of a place just trying to be something it's not. There's a TV right at the check-in area, and as far as I could tell the TV ran an infomercial for some bizarre product non-stop. Again, I know it's silly but after seeing it over and over for several days it kind of kills the atmosphere of a hotel trying to be a resort. It reminded me of pulling into a hotel off the highway late at night and seeing the owner watching an info-mercial. Just very strange....

So, in the end my advice is as follows:

-Really check the price you pay, and understand as much as possible about what you are getting for the price.
-Ask about the air-conditioners and try, if possible, to get a room with a modern system
-know that you are going to pay top dollar for spa services when the spa is sort of ho-hum
-the indoor pool is a bit icky
-the resort is in a convenient location in the Loon area, but beyond a ho-hum adventure park on the grounds, and the gondola, you'll probably find yourself out and about more than wanting to hang at the hotel.

So many others love it here that I do feel odd reviewing it this way. But I feel like I travel enough to have a very good perspective on getting good value, and for us it just fell way short. Too bad b/c we love this area!

Room Tip: Ask what type of air-conditioners they have in your room. Don't get a room with an old fashione...
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  • Stayed August 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
6 Thank Opinionsareus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCOL-GM, General Manager at Mountain Club On Loon, responded to this review, August 29, 2014
Thank you for visiting us at The Mountain Club on Loon. We greatly appreciate you taking time and writting a review. We certainly are disapointed to read your words describing our business that we take pride in every day but unfortunately for all of us we under delivered to you and your family. Many of your comments have already been addressed, shame on us. We are better, much better than you expereinced and we only hope you would consider allowing us a second opportunity to show you our pride. Feel free to contact me directly otherwise be well. We are always honored to serve you. Thank you. The mountain Club on Loon Hospitaltiy Team.
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508 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
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English first
Boston, MA
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 11, 2014

This place was perfect for a New England summer vacation! We went up with 3 children (ages 6, 3 and 2mos) and 8 adults for 5 nights and the place had so much to offer. The rooms are new, beautiful and clean and almost outshine the view from the room (almost). The kids loved the indoor and outdoor pool and the onsite restaurant and bar are great for dinner or a late night drink. The onsite fitness center and locker rooms were very clean and accessible. Lincoln and nearby North Woodstock have a lot of old charm and North Conway is only 45 minutes away via one of the most scenic roads in New England! We will definitely be coming back to the Mountain Club!!

  • Stayed August 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank KDMommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCOL-GM, General Manager at Mountain Club On Loon, responded to this review, August 29, 2014
Thank you for visiting us at The Mountan Club on Loon. We are always honored to serve you. Thank you for such a positive review and for mentioning route 112 ("The Kanc") one of the most scenic highways in the entire country, right in our front yard. We are so pleased that you and your family enjoyed your stay. Please think of us again next time you decide to vacate to The White Mountains of New Hampshire. Be well, The Mountain Club on Loon
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 8, 2014 via mobile

We thoroughly enjoyed our summer visit! The staff was delightful and our suite was terrific. We enjoyed the facilities - pools, fitness center, mountain top adventures, game room. There were great trails nearby to hike and bike. It's a fabulous place to go as a couple or with a family.

Stayed August 2014
Helpful?
1 Thank Kathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCOL-GM, General Manager at Mountain Club On Loon, responded to this review, August 29, 2014
Thank you for taking time and writing such a positive review of visit to The Mountain Club on Loon. We are always honored to serve you as we hope you will consider returning someday soon. Until then, please be well. The Mountain Club Hopsitality Team.
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Billerica, Massachusetts
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 6, 2014

My wife and I re-visited the mountain club at loon, this time just for the day, for we couldn't stay over. Awesome. We started out with a 13 minute ride on the Gondola Skyride to the top of Loon mountain ( $ 16 each ) which was breath taking. At the top, we saw the glacier caves, walked up a lookoout tower, got a bite to eat, and even saw a wedding, complete with a bagpipe player. After taking the gondola down back down the mountain, we signed up for an all-day Spa Pass ($ 15 each) and enfoyed the indoor and outdoor pools, the sauna, the nice eucalyptus steam room, did some cardio, weights, and just strolled around until it was time to go. will do that again for sure.

  • Stayed August 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank john r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCOL-GM, General Manager at Mountain Club On Loon, responded to this review, August 29, 2014
Thank you for visiting us at The Mountain Club on Loon. So happy to read your review of your day here in the heart of The White Mountains of New Hampshire, we don't see enough folks only for the day. Hope you will return soon as we are always honored to serve you. Be well, The Mountain Club Hopsitality Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangor, Maine
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 5, 2014

The staff was inviting and happy. The activities you are offered are immense. A great place for a getaway for couples or families. Romantic and Exciting too. It should be on your bucket list. You will not be disappointed.

  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Tracy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCOL-GM, General Manager at Mountain Club On Loon, responded to this review, August 29, 2014
Thank you for visiting us at The Mountan Club on Loon. We are always honored to serve you. Thank you for writing such a positive review, we greatly appreciate your business. Please think of The Mountain Club on Loon next time you wish to visit the White Mountains of New Hampshire. Be well, The Mountain Club on Loon Hospitality Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Massachusetts
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 30, 2014

We've been coming up to the Mountain Club for a couple years and every trip is better than the last. The staff is wonderful, the grounds are beautiful and the view can't be beat. This trip we brought the grandson, daughter-in-law, sister and her friend (they have never been up) Sister is already planning next summer's trip with more extended family! That's how impressed she was with the resort. The king suite fit us comfortably. We were in an end unit, river view. We had the balcony, but neither room had a jacuzzi tub. : (
The rooms were spotless. Breakfast was great. There was some kind of glitch with the heater for the hot tub as it wasn't hot. They now have a lift for the indoor pool.This will allow for a person with mobility issues to enjoy the pool too. The gondola is super fun, but was closed on our last day(extra fam couldn't enjoy it) because of the stormy weather. I tried to get a pedi at Viaggio, my request was a little too late in the day I guess and couldn't be met, so I can't review the spa. Next time for sure. We just left Sundayafternoon and by Sunday night I missed Loon.

Room Tip: try to get a room at the lobby end of the resort
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  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kelli C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCOL-GM, General Manager at Mountain Club On Loon, responded to this review, August 4, 2014
Dear Appreciated Guests, Thank you for your kind words and taking time to write a review. We greatly appreciate your time with us and hope you will think of The Mountan Club in your future travels. Our regency Suites have Jacuzzi Tubs so be sure to tell the reservationist. We hope to serve you again soon, until then please be well. Sincerely yours, The Mountain Club Hopsitality Team
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massachusetts
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 23, 2014

Went to the Mountain Club this summer with my two daughters (8 and 11). There is plenty to do in the area, and Loon offers their own Adventureland which gave a full day of activity! The accommodations were clean and staff very friendly. Food at the restuarant was good, and was not outrageously priced, which is a nice surprise. Pools and hot tub were clean. Only drawbacks - no one picks up the used towels until after the pools close, and there misplaced apostrophes on the menu and the poolside signs have misspelled words (this is a personal pet peeve, maybe not a big deal to others but trying to teach my daughters proper English...) Overall a great place to stay and we will definitely be back!

Room Tip: Some rooms have great mountain views, others (like ours) look out to a parking lot so choose wisely...
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  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank capojd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCOL-GM, General Manager at Mountain Club On Loon, responded to this review, August 4, 2014
Dear Guests, Thank you for taking time to write such a positive review of your recent stay with us here at Loon Mountain. The entire team appreciates your comments, especially regarding cleaniness, food and services. We will clean up our signage, thank you for pointing those things out. We hope you will think of The Mountain Club next time you decide to vacate. Until then, please be well and thank you. Sincerely yours, The Mountain Club Hopsitality Team.
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Additional Information about Mountain Club On Loon

Property: Mountain Club On Loon
Address: 90 Loon Mountain Rd, Lincoln, NH 03251-4303
Phone Number:
Location: United States > New Hampshire > White Mountains > Lincoln
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Ski-In / Ski-Out Spa Suites Swimming Pool
Hotel Style:
#1 Green Hotel in Lincoln
#2 Top resorts Hotel in Lincoln
#6 Family Hotel in Lincoln
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Mountain Club On Loon 3.5*
Number of rooms: 234
Official Description (provided by the hotel):
A vacationer's paradise, the beauty, hospitality and convenience of The Mountain Club on Loon is unrivaled. Nestled at the base of New Hampshire's most popular ski resort, The Mountain Club on Loon offers a delightful array of amenities and activities on-site or within a very short walk. Here you will find a luxurious spa and health club, two delightful dining options, and refreshing pool and hot tub. There's also a covered parking garage available so there's no need to worry about your vehicle during your vacation. While staying at The Mountain Club on Loon, awe-inspiring views will make your everyday world a distant memory. ... more   less 
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Also Known As:
Mountain Club On Loon Hotel Lincoln
Mountain Hotel On Loon
Mountain Hotel Lincoln
Mountain Club Loon
Mountain Club On Loon Lincoln, NH - White Mountains

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