Unbelievably, when the owner of Texas Toast Eatery was called and asked why she placed a hold on our debit card TWICE for the same breakfast…DOUBLE BILLED us..this was the last statement she made to me, in a long line of rude and condescending statements, before I hung up in amazement and frustration at her obvious disdain for her customers.
Four of us ate breakfast there at on Sunday, January 13th. Our waitress was wonderful, friendly and attentive. The food was ok, but nothing special. (as a matter of fact, I specifically requested Texas French toast and I got regular bread). The bill payer used his debit card and tipped the waitress very well, as she had been so pleasant. Then, we all got on the road; our ski weekend was over. During the drive, we were informed by the credit union that we were overdrawn, which could not be as we had double the amount needed for the breakfast bill in our account. When we called the credit union, they informed us that the owner (Mary), of Texas Toast Eatery, had put a “hold” on our account for the entire breakfast bill plus tip (which was correct), but THEN she put an ADDITIONAL hold on the account for the price of the breakfast AGAIN!!! DOUBLE BILLING!
I called her and she immediately exhibited a condescending and abusive attitude, repeatedly calling me “sweetie” and “deary”, even when I specifically asked her to stop talking to me in that condescending manner. She kept informing me that “that is how online banking is done, sweetie” and that I did not “understand” online banking for restaurants. I informed her that yes, I did “understand” how it is done, and had been using my debit card for the past 20 years to pay for hotels and restaurants and that the hold they are allowed to put on your account cannot be DOUBLE the actual bill they handed you when you PAID the bill!!!!
She refused to admit she made a mistake and instead kept repeating “Sweetie, that’s how it’s done, you obviously don’t understand!” (She ignored my requests to stop calling me sweetie). When I informed her that because she double billed the hold on our account, we were on the road, needing gas, and could not use our debit card because she had FRAUDULENTLY double charged the hold she put on our account, rendering what we SHOULD have had available in our account, UNAVAILABLE.
When I informed her of the predicament SHE had fraudulently put us in, her response, and I quote…”Sweetie, if you cannot afford to eat at a restaurant, you shouldn’t!” We were screwed because SHE double billed our debit card and THAT is her response! I lost my temper and hung up. She could have cared less about her customers, or making her incorrect billing right…she couldn’t even carry on a conversation without expressing her disdain for her customers!
SO, fair warning…only eat at Texas Toast Eatery if you would like to be DOUBLE CHARGED for your “average” breakfast, be talked to condescendingly when you are billed incorrectly on your bank hold, and then wait several days for her to “fix” what she refuses to admit was a mistake! It took FOUR days for her stupid, incorrect billing to clear.
Never again. There are other restaurants in Lincoln that treat their customers with courtesy (and accuracy).