Booked one night via what we saw on the website. Arrived early afternoon. Should have left when we drove up to our room; one room number missing from the door - written with a sharpie (Room 24). Bathroom floor was filthy. Bathroom door wouldn't close. King sized bed was new- we heard - but hard as a rock. Windows were filthy. A/C was held in window by clear packing tape all around the sides and tops. None of the furniture matched and was stained with various spins. White, cheap, thin bathroom towels had yellow stains on them. We didn't even unpack nor did we use the shower. Everything in this room was dated and we used an alcohol wipe before we even picked up the phone to call the front desk. Pictures on the website are totally misleading. They also offered a "continental breakfast" - we never even considered that option! Triple AAA sign is misleading and we have filed a complaint with them. Talked to the owner that night and another family in the morning. Both were indignant - not to mention how difficult it was to understand them. Keep driving. I called to ask for a partial refund (since we did stay the night) and the owner yelled into the phone "no, no, no refunds." I have put a hold on the charge on my credit card - not sure what they can do for us. Suggestion: if you are staying at a non-chain motel, ask to view the room first before you give them your cc. (When I made the reservation, they did not ask for a cc to hold the room, couldn't email me a confirmation and were generally rude...we had called numerous hotels for that night but since it was a last minute decision, we couldn't find anything.) As for the rivew view - that is correct; however, picnic table was covered with weeds; chairs were overturned and rusted...so awful!
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- Also Known As:
- Sunset Motor Hotel West Lebanon