We checked in about 4:30pm on December 15, 2012. The attendant at the front desk was extremely rude, snotty and refused to be accommodating. It was clear she did not want to be there and I had to pull her away from texting as she ignored me. When I went for my wallet my driver's license was missing, her response was that without my license I could not rent the room and she could not bill us the room. After planning this trip for a week and spending the day with my children (! and 3 year old) at Santa's Village, we were all ready to settle in. She refused to take any other forms of identification. She made me feel like I was trying to scam the Inn, or her. My husband was able to change the transaction to his credit card and she decided to give him the room we reserved.
When we asked about the restaurant we were told to try somewhere else. We should have listened. The food in the restaurant was disgusting! They state on the website they have a weekend buffet breakfast, they did not. What they did have was a stale continental breakfast being run by a teenager who could not even supply coffee.
The room appeared clean; there was still coffee in the coffee pot in the room and hairs in the tub!!
The pool was freezing, my children would not go in and the jacuzzi was filthy! I would never stay here again!!!
- Official Description (provided by the hotel):
- With endless possibilities of winter adventures, you certainly will be mesmerized by the mountain views of the Appalachians and your mind in a complete surrender to the serenity around you. Enjoy your day snowmobiling right outside our door or reach the summit of Mount Washington by car or railroad. Within minutes you can immerse yourself in a wide range of activities like hiking, biking, scenic drives, shopping, rafting, kayaking, canoeing and much more. ... more less
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- Also Known As:
- Cabot Inn And Suites
- Cabot Hotel Lancaster