We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“I'd stay again”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Plus Keene Hotel
Ranked #2 of 6 Hotels in Keene
Certificate of Excellence
CT, United States
1 review
“I'd stay again”
Reviewed August 22, 2014

I have friends who recently moved to the Keene, NH area and this was my first trip to visit them. I will consider staying here again as it is very convenient, most of the staff was very friendly, and it is being renovated currently and looks like it will be very nice when complete. Not to say my room wasn't good as it was.

  • Stayed August 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Megan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at Best Western Plus Keene Hotel, responded to this review, August 29, 2014
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

597 reviews from our community

Traveler rating
    257
    173
    85
    53
    29
See reviews for
212
166
36
108
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Albany, United States
1 review
Reviewed August 22, 2014

From day one, 5 plus years ago, I have always been treated like family. Even with renovations in the lobby area, the management and staff have kept the disruptions to a minimum. The rooms have always been clean, and fresh. I have never hesitated about staying there, and have stayed there twice a month in the 5 years. The restaurant next door, has changed since the begining, but the quality of food has not. I highly recommend this hotel for anybody traveling to Keene.

  • Stayed August 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Craig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at Best Western Plus Keene Hotel, responded to this review, August 29, 2014
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nova Scotia
Level 4 Contributor
47 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 21, 2014 via mobile

This hotel has smoking rooms and it is evident as soon as you enter the hallways... The lobby was under renovation and perhaps the whole hotel will be upgraded. Still this is no excuse for the poorly cleaned rooms. Microwave dinner wrappers in the room binder and dirt on the room floors and stained towels in the bath. Breakfast was okay but I can tell you we won't be staying at this Best Western again.

Stayed July 2014
Helpful?
1 Thank SadGoat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at Best Western Plus Keene Hotel, responded to this review, August 29, 2014
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Keene, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 19, 2014

parking lot, lobby, breakfast, room door, bathroom, sink, shower, ants on floor, stained sheets, clock radio, coffee maker, tv, constructions noise, toilets can be heard from two doors down. the worst and noisiest hotel i've ever been in. sorry, but it's true. When i pulled up and saw 30 people in the lobby with screaming kids running around, i immediately regretted staying here and was not allowed to cancel my reservation that night. I changed my flight so I could get out of that hotel and not spend another sleepless night!

  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at Best Western Plus Keene Hotel, responded to this review, August 29, 2014
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Keene, NH
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 16, 2014

I have an unusual living situation in which I rent a home that is owned by a university and I have to move out for two weeks a year every August while a group of students stay in our house. When I move out, I usually stay at the Best Western in Keene. Last year, I left a not-so-favorable review and the manager did nicely refund some money to my credit card and award me some points on my rewards card. However, this year my stay was even worse. And none of the things I addressed last year in my review were fixed. I don't even know where to start. First off, there were major, major renovations happening - carpeting was being ripped out and new carpets installed, and the roof was being replaced, among other renovations. There was a construction crew on the roof the few days after we checked in, hammering away as early as 7 a.m. and keeping us awake. Then, they put a tarp down outside our room (pet-friendly room) right near where I was taking my dog out. And then they started throwing shingles down off the roof. We were not warned this was going to happen. Not only did they NOT put us in a room away from this mess (there were some available) they didn't even tell us they were going to do this. It is my opinion this room should not have even been rented - as well as the block of rooms around us. We checked out early and into another quieter hotel because of this. Next, the sliding glass door has no screen, and living in a room for two weeks it would have been nice to be able to air it out - but we couldn't. Also, the slider was stuck on the track and I almost broke my fingers trying to open it each time because it weighs a lot. The toilet was not anchored to the floor and moved when you sat on it to use it. The door also has a large opening at the bottom of it so you can hear just about every little noise - and trust me, there was A LOT of noise during our stay. The remote control for the TV is just about useless. Oh, and when we left the room for them to clean it, our sheets weren't changed - I know this because there was a blood spot on one of the sheets from where a mosquito had bitten me and I'd smacked it. The fan with the light in the bathroom is so loud and the alternative is this awful light that no one wants to use. Again, the breakfast as I mentioned last year is like some kind of prison food. Not even edible. It's not like the room is cheap - they could at least spring for a decent breakfast. After last year, I decided to give this hotel a second chance - but I'm still not happy. I don't know if I will stay here again. I may just go to the Days Inn from now on.

  • Stayed August 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dogluver2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at Best Western Plus Keene Hotel, responded to this review, August 29, 2014
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Yarmouth, Massachusetts
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 15, 2014 via mobile

I stay here multiple times over the years and these past few times I stayed, they have been remodeling. It's coming together slowly and it looks great. Can't wait til it's all done. Breakfast was great and the staff is very accommodating. I will definitely return again

Stayed August 2014
Helpful?
1 Thank kumarp7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at Best Western Plus Keene Hotel, responded to this review, August 29, 2014
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 13, 2014 via mobile

I was very disappointed by our recent stay. We were not told prior to check-in that this hotel was under remodeling. It was very inconvenient to say the least, and quite an eye sore. I would have most certainly have not stayed here with my husband and 8 month old twins. The hotel staff were not courteous, apologetic, or accommodating by any means. The list of unacceptable standards was too long for money spent and time traveled. We could not bathe my daughter's in the tub due to it not being clean;there were ants all over the room that they were crawling on; we had a hard time accessing the pool because they were ripping up and putting down the carpet (which also caused another problem when we were checking out and had to bring all of our things out the sliding door because we could not walk in the hall!!) I was very upset at the point of check-out and the front desk clerk (who lied multiple times to me) gave me the general managers card...who I called and left a message for 4 days ago and have not heard anything in response. To sum it all up, I would NEVER stay here again, feel like I wasted my money/vacation, and wouldn't ever recommend this place to anyone!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shantelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at Best Western Plus Keene Hotel, responded to this review, August 29, 2014
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Keene
0.3 mi away
Holiday Inn Express Keene
1.1 mi away
Fairfield Inn & Suites Keene Downtown
1.2 mi away
Courtyard Keene Downtown
Show Prices
Show Prices
Show Prices
13.3 mi away
Quality Inn
Quality Inn
#8 of 10 in Brattleboro
413 reviews
13.7 mi away
Colonial Motel & Spa
Colonial Motel & Spa
#4 of 10 in Brattleboro
269 reviews
13.3 mi away
Hampton Inn Brattleboro
Hampton Inn Brattleboro
#1 of 10 in Brattleboro
577 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Keene Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Keene Hotel

Property: Best Western Plus Keene Hotel
Address: 401 Winchester St, Keene, NH 03431 (Formerly Best Western Plus Sovereign Hotel)
Phone Number:
Location: United States > New Hampshire > Keene
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Keene
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus Keene Hotel 3*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the Best Western Plus Keene Hotel! Enjoy four distinct seasons at our Best Western Keene, NH hotel, so whenever you visit New England, you’ll be assured a fantastic time. For an extended stay in Keene, NH, you deserve a property that’s gorgeous and a staff committed to making your stay pleasant. Our full service hotel features an indoor heated pool, an onsite restaurant, incredible fall foliage and a full, free hot breakfast to start every morning right. The generous buffet spread features sizzling waffles, fresh fruits, sweet pastries, yogurt, juices and 100% Arabica coffee. Hotels in Keene are known for hospitality, but we break the mold with the best service in town. Whether its sports tournaments or the Pumpkin Festival that brings you to this part of New Hampshire, rest assured you’ll be treated like royalty here. Keene State College is a big draw, and we welcome students, their loved ones and visiting professors year-round. From football games to graduation, where you stay plays a big part in how much you enjoy your vacation. If you’re looking for motels in Keene that combine value with quality, that’s exactly what we promise. Sports are a way of life here, and we welcome players and fans alike of soccer, baseball, lacrosse, softball and basketball. Our Keene hotel can accommodate groups, so traveling together has never been easier. When you stay with friends and family, your trip is easier and more fun. Business travelers are also on the lookout for hotels in Keene that provide a quiet space to take care of work duties. We welcome employees of NGM, Cheshire Medical Center, PC Connections®, C&S Wholesale Grocers and many other local businesses to our Keene hotel. With convention and banquet facilities, we are proud to host blood drives, weddings, business meetings and other events. A superior location means getting to work is easy, and there will be plenty of time left over for leisure activities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Orbitz, Best Western, Travelocity, Expedia, Hotwire, Cancelon, getaroom.com, Agoda and HotelQuickly so you can book your Best Western Plus Keene Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Keene
Keene Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing