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“Horrible hotel” 1 of 5 bubbles
Review of BEST WESTERN PLUS Keene Hotel

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BEST WESTERN PLUS Keene Hotel
Ranked #2 of 6 Hotels in Keene
Akron, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Horrible hotel”
1 of 5 bubbles Reviewed March 22, 2014 via mobile

The worst hotel I've ever been to. When I arrived I immediately found blood on the sheets and the house keeper blamed my business partner and I for it even though we had just checked in. The front desk has horrible customer service and does not know how to handle any situation. Also, they say they have free wifi but it doesn't work. I do to recommend any one to stay at this hotel. Not worth your money. The worst hotel experience I've ever had.

Stayed March 2014, traveled on business
Helpful?
Thank Alana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, General Manager at BEST WESTERN PLUS Keene Hotel, responded to this review, March 28, 2014
I am sorry to hear you were not 100% satisfied with your past stay. I urge you to call me personal as I have mentioned before. I am confident my personal elucidations will convince you to return to our hotel. I assure you we will provide a pleasurable hotel experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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533 reviews from our community

Traveler rating
    224
    157
    77
    48
    27
See reviews for
185
151
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97
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Antrim, United States
1 review
5 of 5 bubbles Reviewed March 21, 2014

Had a very good time, the room was much larger and nicer than expected, Excellent restaurant, had a very nice dinner and the free breakfast was really good. Took advantage of an excellent pool in the middle of winter, what more can I say, great value for a very reasonable price.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at BEST WESTERN PLUS Keene Hotel, responded to this review, March 28, 2014
Thank you for the fantastic review. We are excited to hear you enjoyed your past stay. We hope to see you again soon. Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, United States
1 review
4 of 5 bubbles Reviewed March 10, 2014

The hot breakfast bar needs some attention. I don't know what kind of eggs they use but they are nasty, only scrambled available. No home fries and the breakfast was only served till 9:30. That's pretty early to end breakfast. Paper plates and plastic utensils.

  • Stayed March 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Donna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at BEST WESTERN PLUS Keene Hotel, responded to this review, March 28, 2014
Thank you for the review. We are disappointed you were not totally satisfied with your past stay. We always welcome constructive feedback, and only hope you stay with again so we can give you a wonderful hotel experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
3 of 5 bubbles Reviewed February 24, 2014

The hotel itself was fine. Clean, kids loved the pool and the convenience of the restaraunt was nice. The hotel really pushed the fact that a full hot breakfast is included. The breakfast was a continental breakfast and a bowl of hard boiled eggs. Strange and no other hot, cooked items included. They should have just said continental breakfast to manage expectations better.

  • Stayed February 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Julie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at BEST WESTERN PLUS Keene Hotel, responded to this review, March 15, 2014
Thank you for you review. We apologize for not exceeding your expectations with our Full Hot Breakfast, which includes not only a continental breakfast, but scrambled eggs, pancakes, breakfast meats and a variety of other options. We hope to see you again soon so we can exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Haven, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed February 21, 2014

Had a wonderful time trail access right from the hotel the room was very comfortable the staff was very pleasant and helpful. The breakfast was wonderful a very large a changing variety of food. Beautiful fitness room and a beautiful pool.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Harry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at BEST WESTERN PLUS Keene Hotel, responded to this review, March 15, 2014
We are glad to read you enjoyed your trip. We are very accessible to the snowmobile and ATV trails, the main trail abut our property. Thank you very much for the review, and we hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 18, 2014

Very good location (next to the main road), big parking lot, comfortable rooms and nice complimentary breakfast included in the morning. Highly recommend the hotel for this price it is an excellent value. Keep up the great work!!!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ivkoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at BEST WESTERN PLUS Keene Hotel, responded to this review, February 21, 2014
Thank you for the fantastic review. We agree, we are the best value in town! As you mentioned our location is convenient to all the local attractions. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 7, 2014

Very good hotel. Polite and helpful staff.Hot full breakfast. Clean and new property. Excellent value for money. Good restaurant on site.Free parking and internet. writing more words to meet minimum requirements

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Ian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at BEST WESTERN PLUS Keene Hotel, responded to this review, February 15, 2014
Thank you for the fantastic review. Our staff is always delighted to hear compliments from past guests, so I am eager to share this review with them. We are glad you had the opportunity to enjoy our Full Hot Breakfast that is included for all of guests, seven days a week. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Keene Hotel

Property: BEST WESTERN PLUS Keene Hotel
Address: 401 Winchester Street, Keene, NH 03431-3913 (Formerly BEST WESTERN PLUS Sovereign Hotel)
Phone Number:
Location: United States > New Hampshire > Keene
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Keene
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Keene Hotel 3*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the Best Western Plus Keene Hotel! Enjoy four distinct seasons at our Best Western Keene, NH hotel, so whenever you visit New England, you’ll be assured a fantastic time. For an extended stay in Keene, NH, you deserve a property that’s gorgeous and a staff committed to making your stay pleasant. Our full service hotel features an indoor heated pool, an onsite restaurant, incredible fall foliage and a full, free hot breakfast to start every morning right. The generous buffet spread features sizzling waffles, fresh fruits, sweet pastries, yogurt, juices and 100% Arabica coffee. Hotels in Keene are known for hospitality, but we break the mold with the best service in town. Whether its sports tournaments or the Pumpkin Festival that brings you to this part of New Hampshire, rest assured you’ll be treated like royalty here. Keene State College is a big draw, and we welcome students, their loved ones and visiting professors year-round. From football games to graduation, where you stay plays a big part in how much you enjoy your vacation. If you’re looking for motels in Keene that combine value with quality, that’s exactly what we promise. Sports are a way of life here, and we welcome players and fans alike of soccer, baseball, lacrosse, softball and basketball. Our Keene hotel can accommodate groups, so traveling together has never been easier. When you stay with friends and family, your trip is easier and more fun. Business travelers are also on the lookout for hotels in Keene that provide a quiet space to take care of work duties. We welcome employees of NGM, Cheshire Medical Center, PC Connections®, C&S Wholesale Grocers and many other local businesses to our Keene hotel. With convention and banquet facilities, we are proud to host blood drives, weddings, business meetings and other events. A superior location means getting to work is easy, and there will be plenty of time left over for leisure activities. ... more   less 
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Also Known As:
Best Western Keene
Keene Best Western

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