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Best Western Plus Keene Hotel
Ranked #2 of 6 Hotels in Keene
Certificate of Excellence
Reviewed January 22, 2014

Really enjoyed our stay. First time we've ever been charged for "incidentals" though. We did not have any room service, only there overnight. Loved "Waxy's". Room was very nice, shower Sparkled! The location is perfect for our weekend get-aways.

  • Stayed: January 2014, traveled as a couple
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1  Thank Sheila P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at Best Western Plus Keene Hotel, responded to this reviewResponded January 24, 2014

Thank you for the fantastic review. We are excited to hear you enjoyed your past stay. We hope to see you again soon. Thanks again.

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477 - 483 of 638 reviews

Reviewed January 14, 2014

I have stayed twice at the Best Western Plus in Keene NH in the last three months. The staff was friendly and helpful, the room was clean and the breakfast was hot with many choices. I will return to this hotel the next time I am in Keene.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Best Western
1  Thank Becky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at Best Western Plus Keene Hotel, responded to this reviewResponded February 4, 2014

Thank you for the wonderful review. We always love to read our about guests past stays. We are delighted you enjoyed your stay, we hope to see you again soon.

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Reviewed January 5, 2014

In October 2013 my wife and stayed in room number 140, a disabled accessible room on the ground floor. We paid £53 / $87.

The receptionist was welcoming and recommended a local restaurant that we later had a good meal at. We were advised to park further up the car park where there was an entrance closer to our room. However, there was only disabled parking bay at this location and that was taken upon our return later on.

The room was of average size but did appear cluttered with furniture, making it difficult for my wife to manoeuvre her wheelchair. Perhaps if it had a queen bed instead of a king there would have been a bit more room. The room was clean and bright though and had the amenities you would expect in a Best Western hotel; fridge, microwave, coffee maker, HD TV and decent WiFi. The bed was very comfortable and was the correct height for my wife. The A/C unit was very efficient.

The bathroom was a very good size and the roll-in shower had a large and sturdy pull down seat. There were plenty of towels. The toilet had a really strong flush too - very handy after a large meal!

Unfortunately, a big negative point for this room was that the hotel laundry was next door and the tumble dryers were running all night long. They weren't excessively noisy but the hum was loud enough to prevent me from getting a good night's sleep.

The breakfast room was busy and would have been difficult for a wheelchair to get around; luckily there were tables outside that were more accessible. The food was decent enough but not fantastic; there was plenty of choice. The coffee wasn't up to much though.

If we were in the area again we would likely stay at this hotel again but I would request that we were not placed next to the laundry.

Room Tip: If you need a disabled accessible room refuse number 140 unless you are a heavy sleeper; it's ne...
See more room tips
  • Stayed: October 2013, traveled as a couple
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1  Thank HerChubbyHubby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at Best Western Plus Keene Hotel, responded to this reviewResponded January 11, 2014

Thank you for taking the time to write a review on TripAdvisor. We are extremely disappointed that you were not 100% satisfied with your past stay and hope you give us another chance in the future. We hope to see you soon thanks again.

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Reviewed December 6, 2013

2 Lamps in room and clock radio did not work probably due to not being plugged in, but outlets were behind bed or unknown. Hole in top sheet and queen bed appeared to be a California queen (i.e. not as wide as regular queen). Tip jars and envelopes on 12" stands stating "thank you for your appreciation" on every table in the breakfast room. Never seen that in any other free, self serve breakfast. Quality of food not that great.

  • Stayed: December 2013, traveled with friends
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Review collected in partnership with Best Western
Thank Jeannine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at Best Western Plus Keene Hotel, responded to this reviewResponded December 7, 2013

Thank you for taking the time to share your opinion on TripAdvisor. We are very sorry you were not 100% satisfied with your previous visit. We hope on your next visit to Keene you give us another chance, so we can give you an excellent hotel experience.

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Reviewed December 6, 2013

Extremely clean, roomy and pleasant. I was at hotel for a conference and found it very accommodating for lodging as well as conference purposes. Would recommend for comfort and convenience. Seems to be new or newly renovated?

  • Stayed: December 2013
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Thank vtbiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at Best Western Plus Keene Hotel, responded to this reviewResponded December 7, 2013

Than you for the fantastic review. We have all the amenities to accommodate family's or business travelers. As you mentioned we can also accommodate business meetings and large gatherings for any occasion. We hope to see you soon, thanks again!

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Reviewed November 13, 2013

Perfect place to stay for shopping, dining or relaxing. The warm swimming pool is really apreciate. All staff very helpfull. No problem to park the car and live entertainment at the Pub beside. Not far from Massachussett or Vemont. Breakfast is amazing with lots of choices Internet is fast and easy to connect, 24/24 coffee at the reception

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank 44jeanlucb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at Best Western Plus Keene Hotel, responded to this reviewResponded November 15, 2013

Thanks for the great review. We are excited to hear you took advantage of our convenient location. As you mentioned we are just a short drive to all the area attractions. We hope you come again soon. Thank You.

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Reviewed November 8, 2013

Our check in was great. At about 7:00 PM we noticed that the heat was not working. We called the front desk and someone was at the room within 5 minutes. They had no success in getting the heat fixed. They left saying that we would get a call in a few minutes. In about 5 minutes they called and said they would change our room to one down the hall. They sent someone to with the keys and to help us move. He apologized for the inconvenience and.we were moved to a room where everything worked. When we checked out, the staff again apologized for the problem and they took 10% off of the bill. Great service all around.

We also noted that the breakfast was better than you get at other places we stayed.

  • Stayed: October 2013, traveled with family
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1  Thank Leo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at Best Western Plus Keene Hotel, responded to this reviewResponded November 11, 2013

Thank you for the great review. As you mentioned our staff takes pride in doing their best for every guest to ensure a great stay. We hope to see you again soon, thanks again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Keene Hotel

Address: 401 Winchester St, Keene, NH 03431-3913 (Formerly Best Western Plus Sovereign Hotel)
Phone Number:
Location: United States > New Hampshire > Keene
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Keene
Price Range: $107 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Keene Hotel 3*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the Best Western Plus Keene Hotel! Enjoy four distinct seasons at our Best Western Keene, NH hotel, so whenever you visit New England, you’ll be assured a fantastic time. For an extended stay in Keene, NH, you deserve a property that’s gorgeous and a staff committed to making your stay pleasant. Our full service hotel features an indoor heated pool, an onsite restaurant, incredible fall foliage and a full, free hot breakfast to start every morning right. The generous buffet spread features sizzling waffles, fresh fruits, sweet pastries, yogurt, juices and 100% Arabica coffee. Hotels in Keene are known for hospitality, but we break the mold with the best service in town. Whether its sports tournaments or the Pumpkin Festival that brings you to this part of New Hampshire, rest assured you’ll be treated like royalty here. Keene State College is a big draw, and we welcome students, their loved ones and visiting professors year-round. From football games to graduation, where you stay plays a big part in how much you enjoy your vacation. If you’re looking for motels in Keene that combine value with quality, that’s exactly what we promise. Sports are a way of life here, and we welcome players and fans alike of soccer, baseball, lacrosse, softball and basketball. Our Keene hotel can accommodate groups, so traveling together has never been easier. When you stay with friends and family, your trip is easier and more fun. Business travelers are also on the lookout for hotels in Keene that provide a quiet space to take care of work duties. We welcome employees of NGM, Cheshire Medical Center, PC Connections®, C&S Wholesale Grocers and many other local businesses to our Keene hotel. With convention and banquet facilities, we are proud to host blood drives, weddings, business meetings and other events. A superior location means getting to work is easy, and there will be plenty of time left over for leisure activities. ... more   less 
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Also Known As:
Best Western Keene
Keene Best Western

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