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Best Western Plus Keene Hotel
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Reviews (670)
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All reviewsirish pubwaxy o'connorson site restaurantfree breakfast isroom was cleanheated poolpancakesexcellent breakfasta great place to stayattached restaurantlobby areahousekeeping stafffitness centerclose to downtownconvenient locationnight's sleepnew hampshire
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Reviewed November 8, 2013

Our check in was great. At about 7:00 PM we noticed that the heat was not working. We called the front desk and someone was at the room within 5 minutes. They had no success in getting the heat fixed. They left saying that we would get a call in a few minutes. In about 5 minutes they called and said they would change our room to one down the hall. They sent someone to with the keys and to help us move. He apologized for the inconvenience and.we were moved to a room where everything worked. When we checked out, the staff again apologized for the problem and they took 10% off of the bill. Great service all around.

We also noted that the breakfast was better than you get at other places we stayed.

  • Stayed: October 2013, traveled with family
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1  Thank Leo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at Best Western Plus Keene Hotel, responded to this reviewResponded November 11, 2013

Thank you for the great review. As you mentioned our staff takes pride in doing their best for every guest to ensure a great stay. We hope to see you again soon, thanks again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2013

I completely enjoyed my stay here. The complimentary breakfast was a huge buffet with everything you could imagine served hot and with a smile from the staff. Rooms were clean, good water pressure in the shower! Very convenient location. A lot of nice little extras that make this place above the every day hotel.

  • Stayed: October 2013, traveled solo
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Review collected in partnership with Best Western
1  Thank Carolyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at Best Western Plus Keene Hotel, responded to this reviewResponded November 23, 2013

Thank you for the fantastic review. We are delighted to hear you had the chance to enjoy our Full Hot Breakfast Buffet that is included every morning for our hotel guests. We are looking forward to your next visit to the area so we can impress you with another great stay. Thanks Again!

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Reviewed October 27, 2013

Here for one Friday night in October. Check in clerk was fast and friendly. We requested and received a room on the second floor. The room appeared very clean. The bathroom was kind of small but no big deal. The bed itself felt very lumpy. In the morning we ate at the complimentary breakfast which was your basic hotel breakfast but appeared well stocked. The price was kind of high but I guess that is the going rate in that area on a weekend night. I would stay again.

  • Stayed: October 2013, traveled as a couple
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Thank emdpetey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at Best Western Plus Keene Hotel, responded to this reviewResponded November 23, 2013

Thank you for taking the time to write a review on TripAdvisor. We thank you for choosing our hotel on your last visit. As you mentioned our staff is extremely friendly and efficient, and always appreciates hearing compliments. We are looking forward to your return.

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Reviewed October 27, 2013

The hotel was clean and the staff was pleasant and friendly. We loved being able to bring our dog with us too. What a great place to celebrate our 35th anniversary! The restaurant/pub that was attached was an added bonus. The service was fast and the food was delicious. The complimentary breakfast was okay. Would have loved for a waffle maker at the continental breakfast. Would stay here again.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Best Western
1  Thank Elizabeth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at Best Western Plus Keene Hotel, responded to this reviewResponded November 23, 2013

Thank you for the great review. We are glad you could enjoy your 35th anniversary significant other, and with your furry companion. We understand the importance of traveling with your family pets, and offer designated pet friendly rooms so no one gets left behind on special occasions. Thank you very much, and congratulations on 35 years.

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Reviewed October 22, 2013

We stayed 10/18/13 -10/20/13 in a delux queen room. The room was great! It was huge! There was a living area and two sets of sliding doors. The room has a fold out couch, and fridge and microwave center. The hotel pool was nice an warm. The breakfast was great as well.

  • Stayed: October 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
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Review collected in partnership with Best Western
Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at Best Western Plus Keene Hotel, responded to this reviewResponded October 25, 2013

Thank you for the great review. We are glad you had the opportunity to enjoy the annual Pumpkin Festival. As you mentioned we offered deluxe rooms with a separate sitting area and pull out couch. These rooms are big enough for the whole family. We hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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