First off, I'd like to say that the hotel and the amenities are phenomenal. The ambiance and the presentation are great, and the rooms are very comfortable and inviting. I honestly cannot say enough about the hotel itself. The concierge staff is also very commendable, as they made our stay very enjoyable.
Now, the crux of my review and the reason for the 1 star rating is because unfortunately, the money out of my wallet was stolen by a member of the cleaning crew. I know this for a fact because I left my wallet in the room while we went down for the complimentary breakfast (about 15 to 20 minutes) and when I returned the room was cleaned and the wallet was empty, with a note on the nightstand imploring us to "enjoy our stay" signed by housekeeping. How can we enjoy our stay after I was robbed??!?
I filed a complaint with the hotel, put in a police report, and left a very negative comment card. What was supposed to be an awesome weekend at the Pumpkin Fest 2012, was marred by an unprofessional and unethical member of the Lane Hotel Staff. While I am thankful to the hotel for providing me some compensation for this incident, the fact remains that a thief works for the hotel and who is to say that this won't happen to another guest?
So for all future guests, please guard your stuff and don't let yourself become a victim!
- Official Description (provided by the hotel):
- Come discover the contemporary new character of the Fairfield Inn & Suites Keene Downtown, one of the most unique and interesting hotels in Keene, New Hampshire. Located within a historic one-hundred-year-old building in the heart of downtown Keene, our completely refurbished boutique hotel offers a splendid bridge between past and present. From its coveted position overlooking Main Street, this treasured gem has been updated with the full complement of modern perks and amenities today's traveler expects. Choose your pleasure of accommodations from our 40 uniquely styled guest rooms, each reflecting the beauty and history of our century-old building. Our well-appointed features and amenities creatively deliver on all your expectations. True to our boutique style, no two rooms are alike, but all share one common trait - every modern comfort imaginable and outstanding guest service. The Fairfield Inn & Suites Keene Downtown unfolds something new around every corner. ... more less
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- Also Known As:
- e f Lane Hotel
- e f Lane Keene