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“Overall pretty good, but two major room flaws”

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Courtyard Keene Downtown
Ranked #3 of 6 Hotels in Keene
Certificate of Excellence
Springfield, MA
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Overall pretty good, but two major room flaws”
Reviewed September 2, 2013

I Stay at Courtyards exclusively for business.
The sink faucet in room 502 has very little pressure. Takes 5 minutes to wash soap off your hands or face. Very annoying. Shower however, has good pressure.
King Mattress is low quality or worn out; every little movement of partner is telegraphed.
There should not be problems like this in a $499/nite room (rate posted on doors).

This is feedback on all Courtyards......When they make up the beds, why do they put the dirty cushion and/or bedspread right over top of the clean pillows?? I assume pillow cases are washed between customers? If pillowcases are washed, why would you wrap something dirty over them, or lay a dirty cushion on top?

Everything else about the rooms was excellent, except for these items. For the price, I have to to rate it as above -average for a basic hotel, to slightly below average for a courtyard.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RobiLong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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341 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
New York City, New York
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 1, 2013

This is one standard of what a hotel should be. While there is nothing "unbelievably fantastic" about it, it is clean, well managed, quiet, and a lot of thought and design have gone into making the rooms very functional and attractive in a way that still permits the price for the room to stay quite reasonable. As other reviewers have said, breakfast offers limited choices and Starbucks coffees, so for more interesting choices head to Main Street nearby - but on the other hand, breakfast is convenient and about what I'd expect - so no complaints. Attentive, alert staff. The swimming pool is smaller "in real life" than the picture on the website might lead you to think (or hope) - in fact, it's like swimming in a big bathtub. However, I was able to get in my swims there anyway...

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gregory T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NC
Level 4 Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 23, 2013

Keene has a wonderful downtown. We stopped on a Saturday and stayed the night at the Mariott Courtyard. The hotel is clean, comfortable and quiet, a fine place from which to enjoy the pleasures of the Saturday Farmer's Market then coffee and a bread at Brewbakers. We then got a fantastic couple's massage at Deep Roots right off Main Street. What a nice way to spend a relaxing day in a lovely New England town!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wehop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
massachusetts
Level 6 Contributor
106 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed August 21, 2013

Nothing to complain about or to rave about. Very clean and convenient to Main Street downtown and the railroad bike/walk paths. The breakfast is a "Starbuck's after-market extension" so try going to any one of the greasy spoons or Vermont-style cafes on Main Street. Pool tables, free coffee and a small bar give life to the first floor. Good place for a SW-NH large town. Professional and friendly staff.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank educatemassachusetts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monmouth, Maine
Level 4 Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 6, 2013

Bed very comfortable and the room was super clean. Front desk was being run by Marissa and she was great. If I were looking for a first-imopression person for my business, I would do everything I could to steal her away. Smiling, friendly and efficient.

Room Tip: They do allow pets so if that's a concern, ask about it.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wendy w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peabody, Massachusetts
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 23, 2013

The Courtyard Marriott Keene is the best place to stay not only in Keene but in all of the Monadnock region. In a historic town it a refreshing to stay at a modern and LEED certified hotel. The hotel is situated on a side street off of Main street , surrounded by office building , apartments and a food coop. Service was friendly and helpful.

Rooms: were spacious, clean and comfortable. Flat screen tv, small fridge along with a bright bathroom. great shampoos and soap.

Amenities: Small pool that was very clean but shallow and cold, no hot tub which they could have used! The exercise room was nice equipment , bright and well decorated along with spring water. The lobby had plenty of sitting areas and free WEAK coffee.

Dining: Keene has many option for dining and nothing is too expensive and fancy but plenty to choose from. The lobby has a Starbucks but I would suggest visiting Prime Roast or Brewbakers.

Overall a great hotel and would stay again, only major complaint was the parking area and outside walkings could use some more lighting . The big plus was the hotel is LEED certified.

Room Tip: There is not any rooms with a special view, but top floor will be quiet.
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cody308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York, United States
Level 4 Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 14, 2013

Very cozy hotel on the back streets of Keene Main Street. Nice little bar and restaurant that serves simple, cheap fare. Comfortable and quiet. A great value for the money. Close to everything, including the college. Free parking.

Room Tip: Any room away from elevator is a safe bet.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Keene Downtown

Property: Courtyard Keene Downtown
Address: 75 Railroad St, Keene, NH 03431-3742
Phone Number:
Location: United States > New Hampshire > Keene
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Keene
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Keene Downtown 3*
Number of rooms: 100
Official Description (provided by the hotel):
In the heart of a charming New England town, where historic homes and white-washed steeples line the streets, you'll discover a hotel that offers unparalleled service, amenities and meeting space - the Courtyard Keene Downtown. As the only LEED-certified accommodations in Keene, our commitment to the environment is matched only by our dedication to our guests. ... more   less 
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Also Known As:
Courtyard Keene Downtown Hotel Keene

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