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“Paper-thin walls” 1 of 5 bubbles
Review of Eagle Mountain House & Golf Club

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Eagle Mountain House & Golf Club
Ranked #4 of 4 Hotels in Jackson
Apex, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Paper-thin walls”
1 of 5 bubbles Reviewed October 15, 2013

When first arriving you'll see a picturesque New England bed-and-breakfast looking hotel, but looks can be deceiving. I traveled here with my wife and two small children (4 and 2) believing this was an appropriate place for children...based on reading previous reviews. The looks I received from other guests upon them seeing my children made it apparent that my kids were unwelcome here...and my kids were just walking quietly by my side! This hotel dates back to the 1800's which is apparent in that the floors creak with every step you take and that the wallpaper and paint are peeling off the walls. When walking in the halls or while in your room you can hear every conversation people are having...as well as every step they make in the room above you.

There is absolutely no way to open and close your hotel room door quietly and when in your room you can clearly hear when other guests open and close theirs if they are anywhere in the same hall.
ANY movement you make in the bed causes them to creak horribly. Simply put there is NO privacy.

We had the unfortunate luck to have another couple placed in the room right next to ours with an inconsolable toddler who was crying and screaming. To their credit they were trying everything possible to console their child (we could hear their attempts at talking and singing) but the walls are so thin they may as well have been in the room with us. When we informed the front desk they offered to move us to another room down that same hall (where we could still hear the muffled crying child) but that gave us no apology or really seemed to care.

The window-mounted air-conditioner sounded like a loud, rattling jet engine so we couldn't use that so we were forced to open the windows to keep cool.

Lastly this hotel was only about $120/night but the haughty attitudes of the other guests would lead you to believe you were staying at the Ritz in New York City. For $120/night I expect to at minimum, have basic privacy and not be subjected to any noises made by other guests...much less a complete lack of privacy.

  • Stayed October 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank BogieNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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535 reviews from our community

Traveler rating
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    95
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    28
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (135)
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English first
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed October 13, 2013 via mobile

Hotel well past its prime. Greeted at the front desk with a "what's up" as I tried to check in, after making me wait for a few minutes due to chitchat with a coworker. Noise travels incredibly well in the old structure, I can hear people above, below, in the corridors. Stay here if you want to sleep poorly, and be treated as if you were at a rundown motel.

Stayed October 2013
Helpful?
2 Thank Bostondad1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian B, General Manager at Eagle Mountain House & Golf Club, responded to this review, October 15, 2013
Thank you for providing your comments. We are grateful for any and all points of view.

I am sorry that you were not greeted to your expectations. Our front desk is quite good at greeting our guests and taking care of all requests. Of course at times they become quite familiar as many of our guests are return customers. Perhaps this was our reaction to you.

As an older property, we do have creaks and quirks that make us unique, but potentially noisy at times. Our up coming renovations is scheduled to work on this very issue, so next time, I am sure you will see improvement.

From what I understand, it was another guest that caused much of your noise discomfort. I always suggest having the front desk deal with other guests on your behalf, we are here to assist you with your comfort.

Thank you again for your comments and please write to me personally should you have any other questions.

bbaker@eaglemt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed October 13, 2013

We stayed here for two nights, which frankly was enough for me. The welcome was excellent, and the setting is amazing.
However, it is a very old place, we were on the third floor and there was one of the old fashioned lifts with two sliding doors which was actually very cool.
The rooms were quire large, but not too well cleaned. There was an old used tissue behind the bedside table (?) and the furniture was quite dusty. The bed was uncomfortable, and squeaked when we moved.....
The restaurant was very busy when we were there, which may excuse why the service was very slow.
The setting does make up for some of this, though.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank barbara_burn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed October 12, 2013 via mobile

If you are accustomed to fine hotels, you will be very disappointed. If this is "Old Charm", then the stress is on the old. Doesn't appear very much has been invested in upkeep nor renovation in a decade or more. Creakiest floors I've ever heard throughout the entire building covered by old worn thin carpet. Bed/mattress as old and creaky as floor. Poorly lit and gloomy. Not quaint enough to save the experience I'm afraid.

Stayed October 2013
Helpful?
2 Thank Joseph C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
77 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed October 10, 2013

We had a lovely warm welcome and free coffee and biscuits at reception. The hotel is very old and all the rooms are lovely and comfortable. The food in the bar and restaurant was a very high standard and staff were very helpful. The location was beautiful overlooking the golf course and mountains, we went to see the trees and this was a perfect place to stay.

Room Tip: Ask for a room overlooking golf course
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madera, Ca
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed October 8, 2013

This historic hotel has a lot of character. The exposed pipes and the old elevator with manual doors add to the charm. We stayed two nights in a suite, and found it to be comfortable. The staff is very helpful and friendly. The restaurant downstairs is convenient and good. I especially liked the "steak and taters", and my wife enjoyed the clam chowder. The interior could use fresh paint, and the game room needs new carpeting. There is only one washer and drier for all of the guests to use. Still, I give this place 5 out of 5 due to the overall experience and the great location.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NPTk1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rehoboth, Massachusetts, United States
Level Contributor
37 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed October 8, 2013

We stayed for two nights the week of Oct 4 & 5 in 2013. Very charming, beautiful view from room 115 which faces the golf course and mountain view. We played 9 holes on their golf course which was great. We ate at the bar for lunch which was priced rite and very good. There was a wedding going on that weekend but no disruptions. They are managed by a new company who continues to make repairs and update the property. We will be back!

Room Tip: Must overlook the golf course and mountain view. Rooms 110 to 116 and same on the other floors.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jack S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eagle Mountain House & Golf Club

Property: Eagle Mountain House & Golf Club
Address: 179 Carter Notch Rd, Jackson, NH 03846-4220
Location: United States > New Hampshire > White Mountains > Jackson
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #4 of 4 Hotels in Jackson
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Eagle Mountain House & Golf Club 3.5*
Number of rooms: 96
Official Description (provided by the hotel):
Traditional New England lodging in the heart of the White Mountains since 1879. This Historic Hotel of America, listed on the National Trust for Historic Preservation, was restored as a historic country inn in 1986. Family friendly and uncrowded. An all-season destination surrounded by the nearly 800,000 acre White Mountain National Forest. ... more   less 
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Also Known As:
Eagle Mountain House & Golf Club Hotel Jackson
Eagle Mountain House And Golf Club
Eagle Mountain Hotel
Eagle Mountain Resort
Eagle Mountain Jackson

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