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“Great location! More positives than negatives”

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Best Western White Mountain Inn
Ranked #1 of 5 Hotels in Franconia
Reviewed August 14, 2013

This was our third stay at the Best Western White Mountain Inn, but our first in several years.

Would we stay here again? Yes. Would we recommend it to a friend? Yes, with a few warnings.

The first time we stayed here, we had nothing but positive things to say. It was a very reasonable price, a fantastic location, well appointed rooms, an indoor pool and a nice restaurant. The facility was a little old and thus worn, but great accommodations for the price we paid.

The second time we visited, the restaurant has under construction and, as compensation, the hotel was offering a complimentary continental breakfast in a small room off the lobby. The breakfast was horrible. In addition, the hotel was replacing furniture in the rooms and the moving was annoying and intrusive. (Not really the hotel’s fault, just bad timing for us.)

Making reservations this year, the website advertised a complimentary breakfast with eggs and other hot items. We assumed the restaurant had been reopened. After all, it had been a few years since our last visit.

We assumed wrong. The restaurant was still closed. The breakfast was the same horrible continental breakfast with the addition of some warmers featuring inedible eggs and some meats we were afraid to try. They did add a waffle maker, which was the only positive. After our first experience, we chose to eat OUT.

Here are my pros and cons:

PROS:
• Fantastic location – beautiful view, lovely small town, close to everything.
• Rooms include coffee maker, microwave and fridge – HUGE benefits!
• Rooms have been updated. Ours had new furniture, new bedding and new carpeting. (And contrary to other reviews, there WERE blankets on the beds.)
• Indoor pool/hot tub are great – particularly if you get stuck with a rainy day.
• Front desk sells tickets to many local attractions – a nice time-saver.
• They allow pets, which is a good thing if you’re traveling with one. Maybe not so much if you’re stuck in a room next door to a dog who barks at every sound it hears.
• Coffee and cookies available in the lobby.
• Friendly staff.

CONS:
• The breakfast is horrible. I’d rather they cut the booking price by $5 or $10 and eliminate the breakfast. With a microwave, refrigerator and coffee-maker in the room, guests can bring their own continental breakfast or go OUT to eat if they want more. Offering an EXTRA that is of very POOR quality makes a worse impression than not offering the extra at all.
• Not really the hotel’s fault, but the room doors tend to want to slam shut if not closed carefully. We were awakened every day at 6:30, when the slamming of the doors began. (This was often accompanied by the barking of the dogs!)
• There is no elevator. This was our first year staying on the second floor. Guests have to carry thier bags up the spiral staircase, shown in the hotel photo on the website. (To be fair, the staff does offer to help, if needed.)

We really like the location and the extras provided in the room. We wouldn’t hesitate to book here again. I think the facility has more positives than negatives, so long as you book with reasonable expectations.

Room Tip: No elevator for second-floor guests.
See more room tips
  • Stayed: August 2013, traveled with family
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Thank PaddlingFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwfranconia, General Manager at Best Western White Mountain Inn, responded to this reviewResponded September 9, 2013

Thank you for bearing with us as we make improvements to our hotel. We appreciate you providing a detailed review of your experience at our hotel. We always take the feedback on here sincerely so that we can find ways to improve guest experience. Thanks for the review and we hope to see you again in the future!

Sincerely,
Tina Shah
General Manager

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458 - 464 of 628 reviews

Reviewed August 12, 2013

I would recommend this hotel! Very nice location and the hotel staff were extremely accommodating. The hot tub was relaxing and just what I needed! There is a nice area for kids to play or adults to sit and read or eat lunch just outside of the hotel.

  • Stayed: August 2013, traveled solo
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Review collected in partnership with Best Western
Thank Ericasleek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwfranconia, General Manager at Best Western White Mountain Inn, responded to this reviewResponded September 9, 2013

Thank you for the recommendation! We are glad you enjoyed the location and the staff in our hotel. It sounds like you had a relaxing stay. Thank you for sharing, we will look forward to seeing you again the next time you visit.

Sincerely,
Tina Shah
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2013

Staff was nice and bed was comfy. The issue was a stale smell in the room. When we started up the A/C it was musty. My SO works in the business so he cleaned the filters and we sprayed some Lysol... After that all was good. That night we slept with the windows open as there was a nice cool breeze and it is a quiet area.
About ten minutes away there was a great Thai restaurant called Chang Thai.
We didn't make it to the pool but it looked nice.
The staff was also very receptive to the suggestions about the A/C and how to clean the machines to avoid problems.

  • Stayed: August 2013, traveled as a couple
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1  Thank katzmeow13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwfranconia, General Manager at Best Western White Mountain Inn, responded to this reviewResponded September 9, 2013

We are glad you and your husband had a pleasant stay at our hotel. It sounds like you enjoyed the room and the location. We are sorry to hear about the A/C vents, we will be sure to investigate as we are constantly looking for ways to improve. Thank you for sharing and we hope to see you again.

Sincerely,
Tina Shah
General Manager

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Reviewed August 7, 2013

Nice hotel. Fast and easy check in by Tina and she had good dinner recommendations for us. Very friendly staff. Rooms were clean and comfortable. Pool and hot tub were clean but hot tub could use some repairs to the jets. Free breakfast had many options and was tasty.

  • Stayed: August 2013
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Thank Travelair6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwfranconia, General Manager at Best Western White Mountain Inn, responded to this reviewResponded September 9, 2013

Hello again! It sounds like you had a wonderful stay with us and we are glad to hear it. Thank you for sharing about your experience with the friendly staff and your clean and comfortable room. We will look forward to seeing you again the next time you come to visit.

Sincerely,
Tina Shah
General Manager

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Reviewed August 7, 2013

This place is very nice. Room was large enough, clean and comfortable. The staff was very friendly and informative. Very quiet and close to hiking/biking trails. The pool is large and clean. The continental breakfast was awesome with lots of choices I will be visiting this place again when we are in that area.

  • Stayed: July 2013, traveled with family
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Thank Rick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwfranconia, General Manager at Best Western White Mountain Inn, responded to this reviewResponded September 9, 2013

It’s great to hear that your family had a great stay at our hotel. Thank you for sharing about your positive experience with the hotel amenities as well as the location. We’ll see you next time you visit Franconia!

Sincerely,
Tina Shah
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2013

Fresh cookies at the front desk was very welcoming for the kids. Breakfast was average at best. Check in was friendly and helpful.

Room was average at best. Great view of the mountain from the room. Our chair was broken and the rooms need a bit of attention.

  • Stayed: July 2013, traveled with family
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2  Thank NovaScotiagirl-21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwfranconia, General Manager at Best Western White Mountain Inn, responded to this reviewResponded August 7, 2013

Thank you for staying at our hotel and taking the time to write your review. It’s great to hear that you enjoyed breakfast, the staff, and the view. Thank you for providing feedback about your hotel room, we will look into improving it further. We hope you will stay with us again the next time you come to visit.

Sincerely,
Tina Shah
General Manager

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Reviewed July 15, 2013

The best thing about this hotel is the photography on the website. It looks nothing like the photos ! The room was unclean and there was a bad smell throughout the hotel. Behind our night stand was a face cloth and other things. The top of the TV had a thick layer of dust and the walls were badly marked and dirty. There was no night manager on duty which is odd given the large number of rooms in this hotel. The bes was comfortable though and we were very tired after a long day of driving. Next time we will plan better and look for a better place to stay.

  • Stayed: July 2013, traveled with family
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1  Thank AtlanticCanadianGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwfranconia, General Manager at Best Western White Mountain Inn, responded to this reviewResponded July 25, 2013

We are very sorry to hear about your experience. Our hotel staff is always striving to make sure our amenities are a high quality experience for our customers. We hope you will stop by again to see the improvements we have made.

Sincerely,
Tina Shah
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western White Mountain Inn

Address: 87 Wallace Hill Rd, off I-93 Exit 38, Franconia, NH 03580-4900
Phone Number:
Location: United States > New Hampshire > White Mountains > Franconia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Franconia
Price Range: $94 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western White Mountain Inn 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
The BEST WESTERN White Mountain Inn is an outdoor enthusiast's dream! Located in Franconia, this New Hampshire hotel proudly offers the best in customer service and amenities at an affordable rate. Guests staying at this Franconia inn will be a short distance from Cannon Mountain Ski Park, Loon Mountain Ski Resort and the Wildcat Mountain Ski area. Other nearby outdoor activities include hiking, biking and golf. Favorite attractions in Franconia include the Mount Washington Auto Road, Mt. Washington Cog Railway and Santa's Village. This Franconia, New Hampshire hotel offers spaciously-appointed guest rooms, each complete with high-speed Internet access and cable satellite television. This 100% non-smoking hotel features a complimentary hot breakfast each morning. Additional amenities at this New Hampshire inn include an larhe heated indoor swimming pool and hot tub, fitness center, steam room and guest laundry. Business travelers will appreciate the hotel's business services and meeting facilities. Pets are welcome with restrictions. For superior customer service and a convenient location in Franconia, New Hampshire, make a reservation at the BEST WESTERN White Mountain Inn! ... more   less 
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Also Known As:
Best Western White Mountain Hotel Franconia
Best Western Franconia
Franconia Best Western
Best Western White Mountain Resort
Best Western White Mountain Inn Franconia, NH - White Mountains

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