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“Friendly and hostpitable staff made my stay more enjoyable!”

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Fairfield Inn & Suites Portsmouth Exeter
Ranked #2 of 3 Hotels in Exeter
Certificate of Excellence
GreenLeadersSilver level
Reviewed December 17, 2009

This hotel has it figured out! They are knowledgeable, friendly and most of all nice people. The front desk attendants who had checked me in for my stay had professional and TACTful answers for all of my questions. I would definitely recommend this hotel to anyone passing through or anyone who is looking to get away!

  • Stayed: November 2009, traveled as a couple
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Thank travelerpro1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EFFIS, Manager at Fairfield Inn & Suites Portsmouth Exeter, responded to this reviewResponded December 24, 2009

Thank you for taking the time to write a review of our hotel. We are very glad you enjoyed your stay, and we look forward to having you back as our guest in the near future!

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201 - 207 of 208 reviews

Reviewed December 7, 2009

My family loved everything about this hotel and would have returned if not for our experience with the management. My husband and I reserved two rooms under our debit card but wished to pay with other means upon checkout. We specifically asked during check-in whether or not there would be a charge OR a hold on our bank account, we were told "absolutely not, it is just for reservation purposes". If we had been told that our account would be charged, we would have chosen other payment at the time of check-in.
Upon seeing that our card was in fact charged AND an additional hold placed on our account we called the front desk and were told to call back with our other means of payment, which we did.
The following day we called back, as our bank account showed no refund for the charges. I asked to speak with a manager and was transferred. I explained the situation and asked for a the money to be returned as we had already paid for our rooms by other means.
The manager was extremely rude and condescending and at one point stated "I have a bank account, I know how these things work" when I tried to explain that we had been charged twice.
In the end, the issue is still not resolved and I have been charged for 3 rooms instead of 2.
It is unfortunate that such a nice hotel is overshadowed by poor customer service. A little tact would go a long way.

  • Stayed: December 2009, traveled with family
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3  Thank mbartholdson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EFFIS, Manager at Fairfield Inn & Suites Portsmouth Exeter, responded to this reviewResponded December 16, 2009

Dear Bartholdson party,

I want to take this opportunity to apologize to you for your experience with us this week. It is never our intention to create any problems for any guest.

I've experienced the very same issue in the past where I used my debit card to check into a hotel. I learned from that experience that a "hold" is placed for a certain dollar amount, usually enough to cover payment for the entire stay. I used cash upon check out, however, the hold was still on my debit card. I was informed that even though the hotel releases the hold immediately, it can take the banking institution between 7 - 21 days.

I understand this can be an extremely difficult situation, as that hold can tie up a large part of your money for an extended period of time. For that reason I now either use a credit card upon check in, or if the hotel allows, a cash payment right up front, eliminating the use of my debit card.

As a result of your difficulties our hotel has updated our policy, and we will inform every guest who presents a debit card of the "hold" that will be placed. That way they will know right up front, and will have the option to make different payment arrangements if they prefer.

I want to thank you for bringing this issue to our attention, which allowed us to make the necessary corrections to our process.

I hope you will give us another opportunity to provide you with the excellent service and accommodations you deserve should your travels bring you back to the Exeter area.

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Reviewed October 5, 2009

I stayed at your hotel the on October 3rd and 4th. I had many questions about the area and where I could go walking in the morning. Jennifer told me about Swasey Park and looked up information for me and then came and slipped it under my door. The front desk even printed directions to the malls and told us about new hampshire being tax free. They went over and beyond to make my stay very plesant. My room was very clean, great job housekeeping. I will recommend your hotel to anyone coming to new hampshire or maine.
Thank you again and I can't wait to come back.

  • Stayed: October 2009, traveled with friends
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1  Thank maxamoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kprat677, Guest Care Representative at Fairfield Inn & Suites Portsmouth Exeter, responded to this reviewResponded November 25, 2009

I wanted to take a moment to thank you for taking time out of your schedule to write a review of Fairfield Inn & Suites by Marriott Exeter.

Our goal is to exceed the expectations of all our guests, and your kind comments have let the staff know their efforts are being noticed.

We are grateful you selected our beautiful hotel to be your home away from home last October, and we look forward to providing you with the same warm, welcoming atmosphere you deserve the next time you visit the Exeter area.

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Reviewed September 23, 2016
Google Translation

Stayed: September 2016
Thank Monique D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EFFIS, Night Auditor/Guest Services Associate at Fairfield Inn & Suites Portsmouth Exeter, responded to this reviewResponded September 25, 2016

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Reviewed July 16, 2015
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  • Stayed: May 2015, traveled with family
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Thank Marcos_Giordani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2015
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  • Stayed: May 2015, traveled with family
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Thank Nadi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2013
Google Translation

  • Stayed: August 2013, traveled with family
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Thank katetnis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EFFIS, Guest Relations Manager at Fairfield Inn & Suites Portsmouth Exeter, responded to this reviewResponded August 12, 2013

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Additional Information about Fairfield Inn & Suites Portsmouth Exeter

Address: 138 Portsmouth Ave, Exeter, NH 03833-2108
Phone Number:
Location: United States > New Hampshire > Exeter
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Exeter
Price Range: $117 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Portsmouth Exeter 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
Brand new Marriott in New Hampshire is ideal for business or leisure travel. Near Phillips Exeter Academy, just one mile north of downtown Exeter and minutes to glorious beaches and historic Portsmouth. Rooms feature luxurious bedding, complimentary wireless and HSIA, 32-inch HDTV. Enjoy a swim in our indoor pool, complimentary continental breakfast and use of the fitness center with personal TVs. When looking for a Seacoast hotel, you will not find a better choice. ... more   less 
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Also Known As:
Fairfield Inn & Suites By Marriott Portsmouth Exeter Hotel Exeter
Fairfield Inn And Suites By Marriott Portsmouth Exeter

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