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Fairfield Inn & Suites by Marriott Portsmouth Exeter
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Reviews (215)
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All reviewsfront desktv selectionsig saueroff rtwafflesbusiness tripfree breakfasthampton beachroom was cleannice hotelrestaurants and shoppingwould definitely stay here againstaying at this hotelthird floornice breakfastpleasant stayeasy access
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152 - 157 of 215 reviews
Reviewed April 10, 2013

During a recent stay, we commented on some cleanliness issues, and were taken seriously. Poor signage from the main road. The typical included breakfast was not remarkable, and the caretaker seemed to be put out by having to restock items as they were used.

  • Stayed: February 2013, traveled as a couple
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Thank mcvilleme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EFFIS, Guest Relations Manager at Fairfield Inn & Suites by Marriott Portsmouth Exeter, responded to this reviewResponded April 14, 2013

I would like to thank you for taking the time to share your feedback. All guest feedback, be it positive or negative, helps us improve upon our products and services we deliver.

Our promise to you is to offer clean, comfortable accommodations along with excellent guest service. I am sorry to hear we failed to keep our promises to you during your most recent visit. I am looking forward to sharing this feedback with our associates at our daily meetings. We can all learn from this unfortunate experience and better service our future guests based on your feedback. Thank you for allowing us the opportunity to improve and thank you again for taking the time to share your comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2013

Nothing fancy, extremely small but extremely clean pool, comfortable bed and bedding, very sufficient breakfast, excellent staff. Only negative was a funky odor in some of the rooms, front desk happily moved us. Also close to shopping, restaurants and activities. I would stay again.

Room Tip: For a family of 5 they have great adjoining rooms. Free Internet and use of their computers and printer.
  • Stayed: March 2013, traveled with family
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Thank johnsonritae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EFFIS, Guest Relations Manager at Fairfield Inn & Suites by Marriott Portsmouth Exeter, responded to this reviewResponded April 4, 2013

We would like to thank you for taking the time to share your comments on Tripadvisor. We always appreciate guest feedback, be it positive or negative. Our goal is to offer clean, comfortable accommodations with great guest service. We are sorry that during your stay we you initially found your room not up to Fairfield Standards. We are glad that our Guest Service Associates were able to rectify the issue, and find a room that met your expectations. We hope to see you again soon.

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Reviewed March 27, 2013

The staff were very, very helpful, friendly and welcoming, despite a very busy evening. They deserve at least 5 stars.
The hotel itself was only OK - the rooms were small and had motion controlled a/c which could only go down to 65F and went on / off all night making the room very hot. The hotel itself was cheaply built so there was lots of noise when the soccer kids ran up and down the corridors during the late evening / night – we were on the top floor so imagine it would be even worse on the lower floors The room doors were heavy fire doors which closed slowly and very loudly. The decor was nice and fairly new, and the bed comfy however the room carpets looked scruffy (design rather than lack of housekeeping). The staff deserve much better.

Room Tip: Top floor is probably quietest, but there is noise from corridors
  • Stayed: March 2013, traveled as a couple
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Thank 4states
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EFFIS, Guest Relations Manager at Fairfield Inn & Suites by Marriott Portsmouth Exeter, responded to this reviewResponded March 31, 2013

Thank you for taking the time to write your review of our property, your comments are very much valued. We will be sure to pass along your kind words regarding our excellent staff. We hope to see you at our hotel in the near future.

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Reviewed March 11, 2013

I always make my initial assessment of a hotel from the greeting and friendliness of the front desk. We were greeted by Katy who was there throughout our stay. She is exceptional and stands out in the hotels I have stayed in. The property is excellent.

  • Stayed: March 2013, traveled on business
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Thank tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EFFIS, Guest Relations Manager at Fairfield Inn & Suites by Marriott Portsmouth Exeter, responded to this reviewResponded March 14, 2013

Thank you for your recent review! We greatly appreciate your recognition of our Guest Service Associate Kate. I have printed a copy of your review for the entire staff to see. We are very happy you enjoyed your stay and hope to see you again in the near future!

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Reviewed March 9, 2013 via mobile

Ok, so I did reserve this room through priceline but I paid 99 for the night which was an "express deal" I have used priceline before and ended up in the "smaller room reserved for priceline reservations" and I can tell you if you use priceline that will happen here. This room is super small with a king bed. Place is new, people are friendly but I am thankful that I will be only one night in this teeny space.

  • Stayed: March 2013
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Thank Maureenwct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EFFIS, Guest Relations Manager at Fairfield Inn & Suites by Marriott Portsmouth Exeter, responded to this reviewResponded March 11, 2013

We would like to thank you for taking the time to share your comments. We always appreciate guest feedback, be it positive or negative. We do hope that you will change your mind and give us another look.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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