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“Amazing breakfast, very clean, friendly and great value.”

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Holiday Inn Express Durham
Ranked #2 of 2 Hotels in Durham
Reviewed August 10, 2014

Breakfast was amazing they even had soy milk (lactose intolerant here).
Beware this hotel shares a parking lot with a college housing unit. First night we got to listen to a loud argument.
The door doesn't block any noise from the hall way. A drunk woman came in singing "love shack, baby love shack" at 2 am. Doors close heavily as well.
Our second night we came back to having no towels. Front desk was there within two minutes with them and was very apologetic.

Pros: price and 8 minute drive to the main town where the Fox run mall is, main chain restaurants, huge Wal-Mart and department stores are. Also the no sales tax helps a lot! Room is clean and beds are comfortable.

Put on the air conditioner's fan only to drown out noise from the hall and parking lot you'll sleep like a baby.

  • Stayed: August 2014
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1  Thank Blueberry04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEDurhamManager, Front Office Manager at Holiday Inn Express Durham, responded to this reviewResponded August 14, 2014

Hello Blueberry04,

Thank you for taking the time to review our property. I apologize that your stay was noisy due to other guests and the tenants nearby. Anytime there are issues with noise, please contact us immediately. We would love to alleviate the issue so your stay with us is more relaxing. I'm glad you had a chance to enjoy our new and improved breakfast that includes a variety of healthy options. Our location is quite convenient as we are within walking distance to UNH, and only a short drive from the Fox Run Mall, Kittery Outlets, and all of the local beaches. I'm happy to hear the location was suitable to your needs. I will inform the staff you found them friendly and helpful, as they strive to exceed guest's expectations. We would love for you to give our property another chance if you are ever in the Durham area again, as always thank you for choosing our hotel!

Warm Regards,
Bliss Benson
Front Office Supervisor

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Reviews (144)
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59 - 65 of 144 reviews

Reviewed July 22, 2014

This hotel is located just on the edge of the UNH campus and is convenient to downtown Durham. The staff was extremely friendly and accommodating. The front desk welcomed me in, answered any questions I had, and was able to arrange my room so that I could check in nearly three hours early.

The hotel itself isn't particularly fancy -- pretty standard for a Holiday Inn, but certainly comfortable. I had no problems with my room. I would definitely consider staying here again when I'm back in the area.

Room Tip: The rooms on the back side of the hotel face a private apartment complex. I preferred this, since th...
  • Stayed: July 2014, traveled on business
    • Value
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Thank apg703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEDurhamManager, Front Office Manager at Holiday Inn Express Durham, responded to this reviewResponded July 30, 2014

Hello apg703,

Thank you kindly for taking the time to review your experience with our property. I'm glad that our location was convenient for you, as we are located only minutes from the University of New Hampshire. Our goal is to ensure every guest's stay is comfortable as well as memorable. I'm elated that our staff was able to accommodate your requests and provided you with information on our property and the Durham area. Our strong suit is our amazing staff, they genuinely want to assist our guests in any way possible. Thank you so much for your business and loyalty, we hope to see you soon!

Warm Regards,
Bliss Benson
Front Office Supervisor

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Reviewed July 14, 2014

We stay at this hotel once a year when visiting family in the area. We have had a few issues through the years, but we have found the staff to be accommodating. This trip we arrived around 9p.m. to find our king room had been given to someone else. We were put in a double room, but were given a Subway gift card to try to make up for being squished in a double bed! We were there a few nights, went to Maine, then returned for a few more nights. The one major complaint I have about the hotel is the a/c unit in the room. You cannot have the a/c on along with a continuous fan. The unit turns on and off all night and is very loud when it does that. I found an app on my phone that allowed for a little white noise that helped some, but the unit in Room 216 was very loud. We did not visit the breakfast area so I cannot review that. Overall it is a decent place to stay. The bed was comfortable, staff friendly, and the room clean.

  • Stayed: July 2014, traveled as a couple
    • Location
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Thank Rae W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEDurhamManager, Front Office Manager at Holiday Inn Express Durham, responded to this reviewResponded July 25, 2014

Hello travelhappy527,

Thank you kindly for your review. I'd like to personally apologize for the inconvenience that you experienced at our property in regards to your room type and our a/c units. For future reference, we have 4 rooms on our first floor with standard a/c units that may be more accommodating for you. We appreciate you being a loyal guest and returning to our property. I'm elated to hear our staff provided you with excellent service, they are the heart of our hotel. Thank you sincerely for your business and please be sure to contact us during your next trip to the Durham area, we will ensure it's a memorable one!

Warm Regards,
Bliss Benson
Front Desk Supervisor

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Reviewed July 10, 2014

They have maybe the best variety of any HIX I have been in for breakfast. Nice selection of breads and Greek yogurt and fruits. Front Desk and breakfast staff also very good and accommodating.
Only downside is the AC units are very noisy and I think they need to have the filters cleaned better as my son and I both had bad allergies after staying here.

  • Stayed: June 2014, traveled with family
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Thank rrgeorgia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Durham, responded to this reviewResponded July 27, 2014

Dear rrgeorgia,

Thank you for your review of our hotel. I am sorry for the inconvenience the noise from the a/c caused you. I am pleased that our staff was able to offset this displeasure with great service. I was glad to hear you did appreciate our breakfast.

Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IHG.

Sincerely,

Jaime W
Case Manager
IHGCare

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Reviewed June 3, 2014

At check-in we were greeted by two friendly, helpful staff. We had two requests that they were able to quickly accommodate. While I was not recognized as an IHG Rewards member, the staff member did look up and add my number to my reservation without me asking.

The rooms are large and clean. The beds were very comfortable. The bathrooms are a bit small, but the sink is outside of the bathroom which helps.

The breakfast had a large variety of items including eggs, sausage, bagels, cereals, and yogurt. It was actually ready a few minutes before the start time.

The hotel is located at the edge of downtown Durham. It is within walking distance of the stores and restaurants as well as the UNH campus.

I felt the nightly rate was high for the type of hotel and location, but we did book it the day of stay and it had a high occupancy rate due to an event at the university.

Highly recommend this hotel.

Room Tip: There is no bad room. Note that the elevator is in the middle of the hotel. If your room is on the...
  • Stayed: May 2014, traveled with family
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2  Thank Chinanomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEDurhamManager, General Manager at Holiday Inn Express Durham, responded to this reviewResponded June 4, 2014

Hello China Nomad,

Thank you so much for your great review. I will be sure to share this with my amazing team. They are the true "STARS" of this hotel! Our proximity to the campus of the University of New Hampshire make us "THE PLACE TO STAY" in Durham!

I am very happy to hear you enjoyed our new and improved breakfast. We hope you will stay with us again during your next visit to Durham.

Yours in Hospitality,

Steve Godin
General Manager

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Reviewed May 31, 2014

Had business at UNH and it's the only deal in town. They don't have a shuttle from train station, and there are no local taxi services, so transportation is walking if you don't have a car. Hotel is clean, and comfortable bed, so that was good. Breakfast is included and decent buffet. Other dining options are the two gas stations or local pizza joint close by. Front desk was friendly and nice.

  • Stayed: April 2014, traveled on business
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1  Thank Elyzabeth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEDurhamManager, General Manager at Holiday Inn Express Durham, responded to this reviewResponded June 3, 2014

Hello Elyzabeth A,

Thank you so much for your kind review. Transportation can be a little tough around Durham at times due to no local cab companies being in Durham. There is a bus system that helps a little, but it does require a bit of walking. Our breakfast just received an upgrade adding some healthier options such as Turkey Sausage, Granola Cereal, and additional fruits.

Thank you so much for staying with us and we hope you stay with us again during your next visit to Durham.

Yours in Hospitality,

Steve Godin
General Manager

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Reviewed May 2, 2014

Stayed here to visit UNH. Keeping in mind that this is a Holiday Inn and not a Ritz Carlton. With that said....the staff at the front desk were friendly and accommodating. The room was an average size room and very clean. I liked that the sink was outside of the bathroom, allowing two people to get ready at the same time. The breakfast was your average included breakfast at a hotel. The area was clean well stocked for breakfast. Very convenient to UNH. Not much else to say.

  • Stayed: April 2014, traveled with family
    • Value
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1  Thank Scoopers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEDurhamManager, General Manager at Holiday Inn Express Durham, responded to this reviewResponded May 20, 2014

Dear Scoopers,

Thank you for your kind review. We are so happy you enjoyed our "little gem" here in Durham. As you notated, we are very close to the UNH campus which makes us IDEAL for any parent coming to visit their daughter or son. We have added some new items to our breakfast, including new cereal's, turkey sausage, more fruit, and Chobani yogurt.

We look forward to your next visit to the Holiday Inn Express in Durham.

Thank you again for staying with us.

Yours in Hospitality,


Steve Godin
General Manager
sgodin@hiexdurham.com

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Additional Information about Holiday Inn Express Durham

Address: 2 Main St, Durham, NH 03824-2521 (Formerly Hotel New Hampshire)
Phone Number:
Location: United States > New Hampshire > Durham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Durham
Price Range: $141 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Durham 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
The Holiday Inn Express Durham hotel is New Hampshire s newest Express, conveniently in the heart of Durham in Southern New Hampshire! The hotel is just minutes from the University of New Hampshire & UNH's- Whittemore Center.Our hotel has 68 guest rooms including 2 suites & is 100% Non-Smoking. Our rooms offer wireless & hard wired hi-speed Internet connections! Enjoy free Express Start Breakfast each morning featuring the exclusive Express Cinnamon Buns. While sipping Smart Roast coffee, peruse through a complimentary USA Today! It s Simply the Smart way to start your day!In addition to being located at UNH, the Holiday Inn Express Durham is near many schools; Phillips Exeter Academy, Franklin Pierce College, & St. Thomas Aquinas High School. Durham is minutes from Portsmouth, Rochester & Dover which are full of history, shopping & local flavor. Visit Red Hook Brewery, the historic forts such as Fort Constitution or catch a concert at Hampton Beach Casino. We are within minutes of the Fox Run Mall & the Kittery Outlets.Portsmouth Naval Shipyard, Liberty Mutual & Goss International are just a few places that our business travelers visit.Our friendly & knowledgeable staff is ready to provide you with superior service! When you stay at the Holiday Inn Express Durham Hotel you are Staying Smart! ... more   less 
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Also Known As:
Holiday Inn Express Durham Hotel Durham
Holiday Inn Durham

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