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“Great Breakfast and Staff”

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Holiday Inn Express Durham
Ranked #2 of 2 Hotels in Durham
Reviewed July 10, 2014

They have maybe the best variety of any HIX I have been in for breakfast. Nice selection of breads and Greek yogurt and fruits. Front Desk and breakfast staff also very good and accommodating.
Only downside is the AC units are very noisy and I think they need to have the filters cleaned better as my son and I both had bad allergies after staying here.

  • Stayed: June 2014, traveled with family
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Thank rrgeorgia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Durham, responded to this reviewResponded July 27, 2014

Dear rrgeorgia,

Thank you for your review of our hotel. I am sorry for the inconvenience the noise from the a/c caused you. I am pleased that our staff was able to offset this displeasure with great service. I was glad to hear you did appreciate our breakfast.

Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IHG.

Sincerely,

Jaime W
Case Manager
IHGCare

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Reviews (144)
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62 - 68 of 144 reviews

Reviewed June 3, 2014

At check-in we were greeted by two friendly, helpful staff. We had two requests that they were able to quickly accommodate. While I was not recognized as an IHG Rewards member, the staff member did look up and add my number to my reservation without me asking.

The rooms are large and clean. The beds were very comfortable. The bathrooms are a bit small, but the sink is outside of the bathroom which helps.

The breakfast had a large variety of items including eggs, sausage, bagels, cereals, and yogurt. It was actually ready a few minutes before the start time.

The hotel is located at the edge of downtown Durham. It is within walking distance of the stores and restaurants as well as the UNH campus.

I felt the nightly rate was high for the type of hotel and location, but we did book it the day of stay and it had a high occupancy rate due to an event at the university.

Highly recommend this hotel.

Room Tip: There is no bad room. Note that the elevator is in the middle of the hotel. If your room is on the...
  • Stayed: May 2014, traveled with family
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2  Thank Chinanomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEDurhamManager, General Manager at Holiday Inn Express Durham, responded to this reviewResponded June 4, 2014

Hello China Nomad,

Thank you so much for your great review. I will be sure to share this with my amazing team. They are the true "STARS" of this hotel! Our proximity to the campus of the University of New Hampshire make us "THE PLACE TO STAY" in Durham!

I am very happy to hear you enjoyed our new and improved breakfast. We hope you will stay with us again during your next visit to Durham.

Yours in Hospitality,

Steve Godin
General Manager

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Reviewed May 31, 2014

Had business at UNH and it's the only deal in town. They don't have a shuttle from train station, and there are no local taxi services, so transportation is walking if you don't have a car. Hotel is clean, and comfortable bed, so that was good. Breakfast is included and decent buffet. Other dining options are the two gas stations or local pizza joint close by. Front desk was friendly and nice.

  • Stayed: April 2014, traveled on business
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1  Thank Elyzabeth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEDurhamManager, General Manager at Holiday Inn Express Durham, responded to this reviewResponded June 3, 2014

Hello Elyzabeth A,

Thank you so much for your kind review. Transportation can be a little tough around Durham at times due to no local cab companies being in Durham. There is a bus system that helps a little, but it does require a bit of walking. Our breakfast just received an upgrade adding some healthier options such as Turkey Sausage, Granola Cereal, and additional fruits.

Thank you so much for staying with us and we hope you stay with us again during your next visit to Durham.

Yours in Hospitality,

Steve Godin
General Manager

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Reviewed May 2, 2014

Stayed here to visit UNH. Keeping in mind that this is a Holiday Inn and not a Ritz Carlton. With that said....the staff at the front desk were friendly and accommodating. The room was an average size room and very clean. I liked that the sink was outside of the bathroom, allowing two people to get ready at the same time. The breakfast was your average included breakfast at a hotel. The area was clean well stocked for breakfast. Very convenient to UNH. Not much else to say.

  • Stayed: April 2014, traveled with family
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1  Thank Scoopers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEDurhamManager, General Manager at Holiday Inn Express Durham, responded to this reviewResponded May 20, 2014

Dear Scoopers,

Thank you for your kind review. We are so happy you enjoyed our "little gem" here in Durham. As you notated, we are very close to the UNH campus which makes us IDEAL for any parent coming to visit their daughter or son. We have added some new items to our breakfast, including new cereal's, turkey sausage, more fruit, and Chobani yogurt.

We look forward to your next visit to the Holiday Inn Express in Durham.

Thank you again for staying with us.

Yours in Hospitality,


Steve Godin
General Manager
sgodin@hiexdurham.com

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Reviewed April 20, 2014

We have stayed at this hotel five times with our dog when we visit family in Portsmouth, NH. The staff goes out of its way to be helpful when it comes to your pet. Two great places to walk your dog. One is just across the street and down on the right past the old town hall: a nice little park.
Or, just walk up the hill and in about 10 minutes you will arrive at the UNH campus which is great for dog walking. Lots of good coffee shops in this direction as well. Rooms are a little old and worn, but it was not easy to find a pet friendly hotel in this area, so I consider this a gem. An upgrade to the rooms would make this a five star dog hotel.

Room Tip: All dog friendly rooms are on the first floor
  • Stayed: April 2014, traveled with family
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Thank Jed B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEDurhamManager, General Manager at Holiday Inn Express Durham, responded to this reviewResponded April 23, 2014

Hello Jed B,

Thank you so much for your response. I am so pleased you enjoyed your stay here in Durham. We cannot express that enough. Your loyalty is appreciated. Our proximity to the campus of the University of New Hampshire makes us an ideal hotel for anyone visiting the campus, and if they have an additional dog as a family member, they are welcome as well!

We also have just undergone a new face lift in our breakfast room, with new, healthier items added to our breakfast. We have added more fruit, turkey sausage, wheat bread & English muffins, an oatmeal bar, and healthier Kellogg cereals!

We look forward to your next stay here in Durham.

Yours in Hospitality,

Steve Godin
General Manager

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Reviewed April 16, 2014

My husband and I recently stayed at this hotel. We wanted to be located close to the UNH campus and unfortunately, Durham has few accommodation choices.
Some of the lamps in our room had cobwebs inside of them and the plastic lamp shades were damaged and also looked like they had not be cleaned in a long time. The beds were lumpy.
The floor in the breakfast room was dirty especially around and in back of a trash can .It looks like staff were too lazy to move the can when they were vacuuming. The food looked unappetizing and some of the pastry offerings were dry and old.
When we returned to the hotel one night, we found that the outer security door had been propped open for who knows how long. My husband removed the barrier and closed the door. Near that entrance stands a plant, about 6 ft. in height, that appears to be dying with many dead brown leaves still attached to it.
The hotel is old but still there's no excuse for such poor housekeeping and carelessness particularly when it comes to the safety of the guests.

Room Tip: Drive a few more miles and find a hotel in Portsmouth!
  • Stayed: April 2014, traveled with family
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Thank 161,020,102,014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEDurhamManager, General Manager at Holiday Inn Express Durham, responded to this reviewResponded April 18, 2014

Dear Guest,

I personally apologize for the bad experience you had when you stayed here in Durham. We appreciate all reviews and will forward this to my Housekeeping Supervisor to make sure this doesn't happen again. I will also speak with our breakfast attendants to ensure cleanliness is kept up. I completely agree with you about the propped open door, it is unfortunate that some guest's do not respect safety and I apologize for that. We are constantly doing walk's around the hold and always close the outside doors if they are ever propped. I assure you this isn't a comment occurrence.

I hope you will give us another try on your next visit to Durham. If you are in the area, please contact me directly so we can discuss your future stay. I will personally make sure your next stay with us is a great one. sgodin@hiexdurham.com

Thank you again.

Yours in Hospitality,

Steve Godin
General Manager

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Reviewed April 9, 2014

this is a nice hotel, convenient to town. It seems just a bit overpriced though. And the breakfast is adequate, but other chain hotels do much better. Rooms are decent size. Hotel is clean and staff is helpful. If you are an impatient person, recommend staying on the first floor as there is only one elevator and it seems a bit slow. But without luggage, the stairs work fine; they are clean, carpeted and easily accessible. There are small lobby-type areas throughout the hotel. One very nice touch: there is an additional bathroom on the floor. Also, a favorite of mine, the heat/AC has an adjustment so the fan can be always on. (I hate it when those things go on and off all night long)

  • Stayed: April 2014, traveled solo
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Thank travelinva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEDurhamManager, General Manager at Holiday Inn Express Durham, responded to this reviewResponded April 11, 2014

Hello Travelinva,

Thank you so much for your kind review. We are so happy you enjoyed your stay. Our breakfast will be receiving some nice additions in the next few weeks including a brand new look, Greek Yogurt, additional Tea's, flavored creamers, daily turkey sausage, granola cereal, additional whole fruit, and an oatmeal station that will include walnuts, raisins, and cinnamon for toppings. We hope next time you are in the area you come and check out our great new additions!

We look forward to your next stay here in Durham.

Yours in hospitality,


Steve Godin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Durham

Address: 2 Main St, Durham, NH 03824-2521 (Formerly Hotel New Hampshire)
Phone Number:
Location: United States > New Hampshire > Durham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Durham
Price Range: $137 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Durham 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
The Holiday Inn Express Durham hotel is New Hampshire s newest Express, conveniently in the heart of Durham in Southern New Hampshire! The hotel is just minutes from the University of New Hampshire & UNH's- Whittemore Center.Our hotel has 68 guest rooms including 2 suites & is 100% Non-Smoking. Our rooms offer wireless & hard wired hi-speed Internet connections! Enjoy free Express Start Breakfast each morning featuring the exclusive Express Cinnamon Buns. While sipping Smart Roast coffee, peruse through a complimentary USA Today! It s Simply the Smart way to start your day!In addition to being located at UNH, the Holiday Inn Express Durham is near many schools; Phillips Exeter Academy, Franklin Pierce College, & St. Thomas Aquinas High School. Durham is minutes from Portsmouth, Rochester & Dover which are full of history, shopping & local flavor. Visit Red Hook Brewery, the historic forts such as Fort Constitution or catch a concert at Hampton Beach Casino. We are within minutes of the Fox Run Mall & the Kittery Outlets.Portsmouth Naval Shipyard, Liberty Mutual & Goss International are just a few places that our business travelers visit.Our friendly & knowledgeable staff is ready to provide you with superior service! When you stay at the Holiday Inn Express Durham Hotel you are Staying Smart! ... more   less 
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Also Known As:
Holiday Inn Express Durham Hotel Durham
Holiday Inn Durham

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