My husband and I scheduled a one night getaway for a little R&R away from our kids last night. From the other reviews, we had high expectations and traveled 2 hours from home to stay in Concord.
On our arrival to the hotel at noon on Saturday 1/18, we walked through the doors and were greeted (if you want to call it that) by a heavyset man (no name tag or I would include his name) who seemed surprised to see us and informed us that check in was not until 3pm and that he is "so sick of people who show up early and expect to check in early". I informed him that I called twice and requested early check in and confirmed the day before that it would not be an issue. He answered with much attitude and needed the name of the person who I had spoken with. Upon actually looking up our reservation, there was a note from the manager that we had indeed called and it should not be a problem. No apology from the front desk clerk, just more attitude. It is also worth noting that there were a total of 5 cars in the parking lot when we checked in so clearly overbooking was not the problem.
The restaurant was great and the highlight of our stay. The bed was less than comfortable with rock hard pillows, no black out shades, rowdy neighbors with paper thin walls and a snow plow that started clearing the parking lot promptly at 4am. Relaxing it was not. Oh and there were stink bugs in the shower. Very odd for January in New Hampshire.
The front desk clerk upon checking out this morning (1/19) however was incredibly nice and gracious, in great contrast to the rest of our experience. I regret not getting her name but she was a petite blonde with excellent people skills.
The worst part of our stay was coming home to find we have been double charged for our room! We were told we had to provide a credit card to hold the room but would not be charged and paid cash when we left. Came home to find that our card was also charged!!! We await a call back by management.
- Official Description (provided by the hotel):
- Offering 32 spacious guestrooms, each unique with the architectural distinctions found only in vintage buildings of the Victorian era; like third floor guestrooms with amazingly idiosyncratic ceiling lines, suites with lounges built into the twin turrets that provide the hotel its iconic presence, private porches and much more. Surprising touches can be found throughout, such as terry bathrobes, slippers and a special turndown that changes every evening of your stay. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Expedia, Priceline, Orbitz, Hotwire, getaroom.com and TripOnline SA so you can book your Centennial Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Centennial Hotel Concord