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“You'll Feel Right At Home!”
Review of Centennial Hotel

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Centennial Hotel
Ranked #3 of 8 Hotels in Concord
Certificate of Excellence
Concord, New Hampshire
Level 5 Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“You'll Feel Right At Home!”
Reviewed September 8, 2011

This Victorian mansion is historical on the outside and contemporary on the inside. The renovations were done masterfully, with an eye for both beauty and comfort.

The hotel and its staff are warm and welcoming and the amenities are top-notch: fantastic onsite restaurant, plush robes and slippers, warm cookies with turn-down service at night...

Each room is unique, but they share urban-feel furnishings, ultra-modern bathrooms, exceptional work areas (with complimentary high-speed internet service, both wired and wireless) and numerous windows with great light. Some rooms are suite-like, some have private porches, and some are in TURRETS!!!

I had some special needs during my stay, and EVERYONE I dealt with had superior customer service skills. They went the extra mile to assist me.

Plenty of free parking exists and with its small boutique hotel status, the Centennial is exceptionally quiet and comfortable.

I will be recommending this hotel without hesitation to anyone I know who travels to or through Concord, NH.

  • Stayed September 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank ONGOLDENPOND2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granite_96, General Manager at Centennial Hotel, responded to this review, September 20, 2011
I am so pleased that during your most recent stay with us you felt right at home. Our hotel is owned by Hay Creek Hospitality and that is their goal, to make our guests feel at home and have them be "surprised and delighted" at every turn. You made mention of our restaurant, robes, slippers, turn down service and our unique overnight rooms. We work very hard to make sure each and every guest finds the time to enjoy these amenities during their stay. I am very pleased to hear that that you throughly enjoyed your time with us. We look forward to having you visit with us again soon!
Sue O'Donnell, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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323 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
Delaware
Level 5 Contributor
63 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed August 29, 2011

I'm fairly certain this is the only full service hotel in Concord. We stayed here during peak leaf season which was also parent's weekend at my son's school and homecoming with a big football game at UNH so needless to say, this hotel was at full capacity and stretched to it's limits for service but they did a great job of keeping up with things. The rooms are lovely and modern with all of them unique, some being much larger than others. They were clean, the beds were comfortable, and they offered all the amenities I require. The bar is a fun place to catch a night cap and the restaurant is surprisingly good. The only hitch we experienced was at breakfast; someone called out from work which left only one server in the restaurant. The poor girl looked frazzled but we were served breakfast faster then I expected and it was very good. I would definitely stay here again.

  • Stayed October 2010, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank keldes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Conway, New Hampshire
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 26, 2011

We just stayed the night, the room was very clean, large, actually quite huge, the Govenors Suite at a very good rate. The amenities are top of the line, We have 3 TV's, 1 in the Turret, one in the Sitting Room and one in the Bedroom. This is good as I get up a lot at night and don't want to disturb my wife. The bed linens were excellant and the staff was very attentive. The Breakfast at the "Granite" restaurane was very good also, at normal Hotel higher prices then the local restaurants, but to me it was well worth the convenience. My wife is having an all day interview so this is a great sunny place in the Turret to get some work done, watch Hurricaine news and sip on some cold water. If she gets the job, she will stay here until we re-locate to Concord.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ArthurD6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winter Park, Florida
Level 3 Contributor
12 reviews
5 hotel reviews
Reviewed August 22, 2011

Nice hotel friendly service. Restaurant was one of the best we ate at during our entire trip.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank kevin j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockledge, Florida
Level 4 Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 19, 2011

This hotel is awesome. We paid top price for a very small room. We loved the closeness... however, towels were rijpped and at my house they would have been considered rags.
Front dest gave us the best service. Dave was oustanding and went out of his way to help.
Our dinner at their resturant was very pricey however, very good!
We would stay again, but I think I would ask for new towels!! This may not be important to you, but I wish I would haave asked the housekeeping staff to chage out the towels. I'm a paying customer though, it should not be part of my job.

Room Tip: ask for a porch!
See more room tips
  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank egotz2fly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granite_96, General Manager at Centennial Hotel, responded to this review, August 23, 2011
Thank you so much for taking the time to write about your recent stay at the Centennial Hotel. Feedback is an essential part of our success. I have investigated the towel situation and we are rectifiying the situation. Thank you for bringing it to our attention. We hope you will visit us again in the future!
Sue O'Donnell, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haverhill, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 13, 2011

This hotel has the potential to be a great boutique hotel. It is located in a former home for Civil War widows built in a "Victorian industrial" brick style, with two turrets on the front facing the road. It tries to build on that history, but in a couple of ways, goes off on unexplainable stylistic tangent.

We went on a "Romantic Getaway" package and, while there were some really very good things about the place, there were a couple of things that ruined it for us. First the good.

The staff at the hotel was excellent and attentive. There were wonderful touches during our stay, with turn down service and cookies by the bedside when we arrived. We stayed in one of the turret rooms on the second floor with a balcony. The room was large, the bed very comfortable and we felt very relaxed. There was air conditioning, but because of the architectural structure, they were window units. (No big deal)

The restaurant was one of the best we have ever been to. The food was amazing and the kitchen staff clearly knew their business. While our meals came as part of the package, the prices on the menu were NOT expensive.

From a design standpoint, here are the tangents. The carpets (sort of a pea green) do not work with the setting of the building and atmosphere they are apparently trying to create. They are just an ugly color, plain and simple. The artwork in the foyer, lobby and restaurant are fine, but in the halls and room, they've placed faux 1930s/40s studio shots. It all just comes across as a sort of historically schizophrenic. Still everyone has their own tastes...

What was totally unacceptable (and what we didn't discover until morning light) was the large amount of mildew in the shower. My wife (distgusted) was able to clean it off herself without too much effort. In addition, on the door frame going out to the balcony, there was a dark brown, greasy dripping stain. The housekeeping staff clearly was not doing it's job. in addition, the ceiling in the bathroom was separating from apparently previous water damage.

We brought all of these things to the attention of the hotel staff at the front desk and, while she was courteous and took note of what we said, I think it would have been appropriate if they had at least made an offer to discount our stay. But nothing. (Except that they hope we come again and give them another chance).

We really wanted to like this hotel. But, to us, these are big time hygiene concerns. If they address these issues, then this can be a wonderful place to stay. But, while we may come back for the restaurant, we will not be coming for an overnight stay.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jwc57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chessington, United Kingdom
Level 6 Contributor
527 reviews
211 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed August 12, 2011

This hotel is about 1/2 mile from downtown, in a residential area with lots of free parking. We were in room 306, on third floor, which is a big room with large comfy bed, desk and chair, armchair, fridge etc. Very fast and free wifi. Decor very smart in modern style including a ceiling fan. However, the room was cold and a/c was difficult to adjust. There was no noise from neighbouring rooms, but quite a lot from the corridor. Not much natural light from two small attic windows. Bathroom smallish with just a shower, no bath. Shower pressure is ok, not great. Shortly after arrival a lady arrived at the door with two freshly baked cookies :-)
We ate in the Granite restaurant: very good food & service. Starters were a cheese plate & crab cakes, followed by pork porterhouse steak and pan roasted salmon. With bottle of Sauvignon Blanc and glass of Port it came to $143.88.
Reception not very friendly but rest of staff fine.
Not a lot to do in Concord - one Main Street with a few shops and a couple of small shopping centres behind the town.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank PotterMoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Centennial Hotel

Property: Centennial Hotel
Address: 96 Pleasant St, Concord, NH 03301-3831
Location: United States > New Hampshire > Concord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Concord
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Centennial Hotel 4*
Number of rooms: 32
Official Description (provided by the hotel):
Offering 32 spacious guestrooms, each unique with the architectural distinctions found only in vintage buildings of the Victorian era; like third floor guestrooms with amazingly idiosyncratic ceiling lines, suites with lounges built into the twin turrets that provide the hotel its iconic presence, private porches and much more. Surprising touches can be found throughout, such as terry bathrobes, slippers and a special turndown that changes every evening of your stay. ... more   less 
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Also Known As:
Centennial Hotel Concord

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