Booked hotel through hotwire. It was great. Ate at the restaurant and enjoyed it. Beds were very comfortable, and room was clean. Desk staff was very nice. HOWEVER, for the first time ever in my life, I left something behind at the hotel. I was traveling with 3 other family members and one of them had reminded me to get my earrings off the stand. I put it in the back of my mind but I somehow forgot. I called the hotel about 45 minutes after we left and asked them to set the earrings aside and I would arrange to get them mailed the next day. She explained that housekeeping had left which I found odd as it was early afternoon. Perhaps she meant the manager. I was told I would get a call in the am in which I did and ........no earrings found. I spoke to the head of housekeeping and said "perhaps they got wiped onto the floor and maybe someone could re-look" knowing that this could give a chance to the person who stole them. I was again told they were not found. I asked to speak to management as I and others knew they were left there. They were diamond chip dangles given to me by my grandmother. I was told someone would call me the next day and no one did. I got nowhere. Nightmare! I will never come here due to the poor customer service of the staff in how they handled a complaint and for housekeeping for stealing my earrings.
- Official Description (provided by the hotel):
- Concord Hotel's Guests Make Most of Downtown Location Situated in the heart of New Hampshire's capital city, this Holiday Inn(R) Concord hotel's location on Main Street is ideal for all travelers. Not only is the hotel just steps from the city's culturally rich downtown, but it is close to many businesses, as well. You can find a number of companies and institutions in Concord, NH. The hotel's business guests appreciate their proximity to Concord Hospital, the UNH School of Law, St. Paul's School, New Hampshire Technical Institute and PSNH/Bow Power Plant. The hotel is close to I-93 and I-89, making longer commutes easier for the hotel's business travelers. In Concord, NH, make it a point to look up and observe the historic architecture and landmarks throughout downtown. The cultural influence carries through to the restaurants, shops and pubs and creates a one-of-a-kind experience in downtown Concord, NH. The hotel's visitors also enjoy the beauty created by the fall foliage and the winter snow. In fact, patrons can travel just 18 miles to go to Pats Peak for excellent skiing, snowboarding and tubing. The Holiday Inn(R) Concord Downtown hotel provides our guests with convenient amenities like free wireless Internet access. EJ's on Main offers guests fantastic cuisine, while the indoor pool, sauna and whirlpool offer refuge from the winter cold or a long day. Stay with us for a unique visit to Concord's city center. ... more less
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- Also Known As:
- Holiday Inn - Concord Hotel Concord
- Concord Holiday Inn