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“Outstanding Service!”

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Holiday Inn - Concord Downtown
Ranked #6 of 8 Hotels in Concord
Tully, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Outstanding Service!”
Reviewed May 6, 2012

In every regard the staff at the Holiday Inn went above and beyond to make our stay extremely comfortable! From check in when they were able to cheerfully honor our request for 2 beds plus a refrigerator and microwave on nothing higher than the second floor to having someone from housekeeping come down to help us with our bags, we were impressed. The room was clean and quiet, they kept us supplied with extra coffee and even brought us bowls for our cereal that we brought with us, so we didn't have to eat it out of cups. Exceptional service! Impressive in this day and age for sure!!

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jbm8785
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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233 reviews from our community

Traveler rating
    57
    96
    53
    18
    9
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Any
English first
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 2, 2012

Everything looks old and worn out.The ac smelled funny.The tub and sink was clogged and asked to be fixed and was not.The yard had alot of trash. The outside lighting didnt work.I will never stay there again

Room Tip: dont stay at hotel
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  • Stayed May 2012, traveled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank carl j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnConcord, General Manager at Holiday Inn - Concord Downtown, responded to this review, May 4, 2012
Thanks for your comments in regard to your stay. I apologize for the issues you encoutered. We take great pride in our hotel and the staff that work here. We value your comments and will correct the issues you mentioned. I would welcome the opportunity to speak with you so that I could get more specifics about your stay (date and room used) so that I can follow-up on the plumbing / ac issues. The lighting issue has been corrected (out for one night only). I very much appreciate you bringing this to our attention.

we would apprecaite the opportunity to earn your business back. I look forward to speaking with you.

Thank you,

Rob McCarthy
President
Chartwell Hotels, LLC
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Concord hotels

Westfield, Massachusetts
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 8, 2012

Although I haven’t stayed there in a couple of years, I have stayed at this property many times. It is, for Holiday Inn, a completely average experience. I expect average from Holiday Inn. Let’s face it, nobody is booking rooms here and expecting the Four Seasons. I expect a clean room and a minimum of problems and that’s exactly what I got. Check in was easy. My room was clean and damage free. No bugs or noise. The bathroom was clean and looked like it had been recently upgraded. The internet was free, easy, and fast. I did not use the restaurant or workout facility.

Things to know if you’re planning on staying here… This property is located in the middle of downtown. It is an easy walk to the capitol building and many of the shops and eateries on Main Street. It is very close to I-93. I wasn’t bothered by any street noise, but I’m not sensitive to noise, so you’re mileage may vary. There are some retail/chain restaurants, but they’re a short drive.

The parking lot is oddly arranged. I got a spot close to the door, but there is an over flow lot behind the property (across the street). It didn’t look well lit and not someplace I’d park my vehicle.

Bottom line, if you’re looking for a nice, clean place to stay you could do a lot worse. If I’m back in the Concord area, I’ll book here again.

  • Stayed February 2012, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NTB15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mitch9498, General Manager at Holiday Inn - Concord Downtown, responded to this review, March 11, 2012
Thank you for staying with us and we appreciate your comments. You seemed to hit all of our hallmarks: clean rooms, friendly efficient staff, free internet, and a great downtown location. Thank you again for staying with us and for taking the time to write a review. We hope to see you back again soon.
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hoosier in jersey
Level Contributor
139 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed February 20, 2012

Our stay here was brief, and it certainly met our needs. The room (409) was clean and quiet even though we were warned that there was the possibility of noise from some other guests. The staff we encountered were great. They were friendly and helpful. The hotel is dated and needs some upgrades. The fixtures and carpet were worn and they could really upgrade to flat screen TVs. Don't expect luxury but the bed was comfortable and that was what we were looking for.

  • Stayed February 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank happynest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mitch9498, General Manager at Holiday Inn - Concord Downtown, responded to this review, February 23, 2012
Thank you for the review and for staying with us. Most of our rooms have been recently improved with new carpet, wallpaper, and bedding, although it sounds as though you were in a room which has not yet been completed. Regarding your room view, please let us know your preference regarding which side of the hotel you are on. We have customers that prefer both sides for different reasons and we always do our best to accommodate those requests when possible. Thank you again and we hope to see you again soon.
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Littleton
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 20, 2012

Hotel was clean, staff very friendly. Room was great, bed was great. pool and hot tub were nice except for the 30 kids that were in the pool from the hockey tournaments that were going on there. Staff did tell us upon check in that they were staying there also. Very loud, but good time overall

Room Tip: check to make sure there are no hockey tournamants for the weekend in that area
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  • Stayed February 2012, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank caroline764
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mitch9498, General Manager at Holiday Inn - Concord Downtown, responded to this review, February 23, 2012
Thank you for the review and for staying with us. I hope the hockey kids didn't bother you too much. There are only tournaments in town a couple of times each year and we have several measures in place to minimize the impact to our other guests. We hope to have you back with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
97 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 29, 2011

Booked through Priceline and got a good value during the holiday season. Room was okay and bath and beds clean enough but decor was tired with some staining on the walls and carpet, needs upgrading. There was a distinct paint smell which must have been coming from another room so there may be renovations going on. Hotel seemed understaffed at what seemed like a slow time of year. Our room faced behind the building which is a depressing view of warehouses and abandoned railroad tracks.

Room Tip: Rooms facing the street from the front of the building are best.
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  • Stayed December 2011, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Merlin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
110 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed November 28, 2011

Walls separating adjacent rooms from ours could have been as thin as paper. I could hear negotiations between the couples during “time out”, leave alone cry of pleasure after touch downs, but it was not all. Heating device was very noisy so we had to turn it off before going to bed and wake up in a chilly room in the morning. The second night, our neighbours were not as noisy, but we smelled and inhaled cigarette smoke all night in a supposedly non-smoking hotel. It was a regretful prepaid reservation, otherwise we would have changed hotel after our first night stay.

Room Tip: Stay there during low season when it is not too cold or too hot and make sure that the adjacent room...
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  • Stayed November 2011, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank boroushan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mitch9498, General Manager at Holiday Inn - Concord Downtown, responded to this review, November 29, 2011
Thank you for taking the time to write a review of your stay at our hotel. I'm sorry to hear that you did not have a restful stay because you could hear the family in the room next to you and the noise from the heater was bothersome. Had our staff been made aware we would have made every effort possible to move you to a room without any neighbors. I would invite you to let us know of any concerns as they are occuring so that we can do our best to make it right for you.

Thank you again for the review and for staying with us. I hope that you will stay with us again so that we can provide a better experience next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn - Concord Downtown

Property: Holiday Inn - Concord Downtown
Address: 172 N Main St, Concord, NH 03301-5067
Phone Number:
Location: United States > New Hampshire > Concord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 8 Hotels in Concord
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn - Concord Downtown 3*
Number of rooms: 122
Official Description (provided by the hotel):
Concord Hotel's Guests Make Most of Downtown Location Situated in the heart of New Hampshire's capital city, this Holiday Inn(R) Concord hotel's location on Main Street is ideal for all travelers. Not only is the hotel just steps from the city's culturally rich downtown, but it is close to many businesses, as well. You can find a number of companies and institutions in Concord, NH. The hotel's business guests appreciate their proximity to Concord Hospital, the UNH School of Law, St. Paul's School, New Hampshire Technical Institute and PSNH/Bow Power Plant. The hotel is close to I-93 and I-89, making longer commutes easier for the hotel's business travelers. In Concord, NH, make it a point to look up and observe the historic architecture and landmarks throughout downtown. The cultural influence carries through to the restaurants, shops and pubs and creates a one-of-a-kind experience in downtown Concord, NH. The hotel's visitors also enjoy the beauty created by the fall foliage and the winter snow. In fact, patrons can travel just 18 miles to go to Pats Peak for excellent skiing, snowboarding and tubing. The Holiday Inn(R) Concord Downtown hotel provides our guests with convenient amenities like free wireless Internet access. EJ's on Main offers guests fantastic cuisine, while the indoor pool, sauna and whirlpool offer refuge from the winter cold or a long day. Stay with us for a unique visit to Concord's city center. ... more   less 
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Also Known As:
Holiday Inn - Concord Hotel Concord
Concord Holiday Inn

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