There is no doubt that this B&B has some spectacular views & scenery. Wonderful accommodation & beautifully decorated throughout. I had planned a surprise getaway for my husband following his recent hectic work schedule & recent family bereavement. A husky dog sled ride was my piece de resistance for my hubby, something he had always wanted to do.
We were grateful for Sondra allowing us to check in early on the Saturday morning, she had helped arrange a massage for my hubby for the early afternoon & allowed us to check in earlier, there were high winds so my plans for a hike had to be cancelled for that morning.
As we were leaving for the massage appointment, we had a printed bill slid across the top of the breakfast bar in the kitchen & something mentioned about how we can settle up after breakfast tomorrow. I felt a little awkward as wasn't sure if we were to settle up then and there, my hubby looked a little taken aback with this approach but I brushed it off saying perhaps we were supposed to settle on arrival.....
On the morning of the sled ride I was feeling pretty smug having kept this piece de resistance a complete surprise for the last 4 days. The plan being to arrive at our location and then my hubby seeing the dogs & sled - surprise i could finally say!!! So imagine my horror when as we arrived for breakfast and a couple of skier's finishing their breakfast who clearly did not want to engage in conversation were told that WE were off dog sledding today! I had previosuly discussed on the phone my surprise plans with Sondra & joked how I had been able to lead my hubby along the thought lines of snowmobiling......I was pretty upset that a little more tact hadn't been taken......perhaps if we were asked what our plans were for the day I could reiterate again - I had a surprise planned!
Checking out left us feeling awkward & uncomfortable......we had popped out after breakfast to take more photos of the lake. Sondra was busy in the kitchen preparing breakfast for other guests so thought it best to settle up as we were leaving. I had just literally stepped back in through the door when I was asked - do you have your card so I can run it through the machine.....I literally had just stepped in through the door! My husband, who is pretty laid back, just stared at me in disbelief! I was taken aback & felt very uncomfortable. Was it thought that we were just going to leave without paying or something? I felt like I was being chased for the money! I ran to the room, grabbed my card, eager to pay the bill. When asked if there was any formal process of checking out / settling up, I received a reply of no, not really I just do it as and when, why do you have a suggestion? Previous establishments have us settle up as we check out - the reply- well i want to get to the market! Perhaps if this had been articulated a little better and the approach for us to settle up a little more professional, we as guests wouldn't have left feeling so awkward & uncomfortable.
We have stayed in many #1 trip advisor rated accommodations & frequently return to many of them however we have never been made to feel so uncomfortable about settling up our bill. On leaving (an hour before the check out time) there was no host to see us off! No one to ensure our stay had been comfortable, no one around! Great accommodation, great location, stunning views but I'm afraid after this experience, we wouldn't return.
- Official Description (provided by the hotel):
- A Newfound Bed & Breakfast faces Newfound Lake and Mt. Cardigan. Enjoy many beautiful views and settings on the property. Inside the B&B you will feel like you are in a warm, comfortable home with many amenities. We can assist you in planning your stay with the many attractions, shopping and dining surrounding Bristol, NH. ... more less
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