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“Room #314 - to stay or not to stay” 3 of 5 bubbles
Review of Omni Mount Washington Resort

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Omni Mount Washington Resort
Ranked #1 of 2 Hotels in Bretton Woods
Certificate of Excellence
Alexandria, Virginia
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Room #314 - to stay or not to stay”
3 of 5 bubbles Reviewed September 26, 2011

First off, the hotel is wonderful with great amenities for kids of all ages. The service was outstanding and the food was good - not great.

My issue is with room #314. You can google "haunted hotels" and Mount Washington Resort will be in the findings (especially the lore of the "bed"). A little background on our visit first. When we checked in (with an infant and 3 year old) our concern was to have two double beds and enough room for a crib. We were a bit confused when at the last minute, they decided to put us in this "room 314" without any explanation. We came to find out why later in the trip.

We get to the room and it is simply wonderful. Its a huge room with two tvs, a big living area, huge closet (which we used to put the crib) and a small sitting area, where we put the rollaway bed. What was peculiar is why this huge room only had a queen bed?

We had no clue why we were put in what appeared to be such a wonderful room. Until Saturday night when someone in our group indicated that room 314 specifically is "haunted". I'm not sure I believe in all that but when someone tells you that and you are staying in that room, I think most people would be spooked. I tried to remain calm and rational but I looked back at a few things that happened during our stay:
1. Fireplace turned on by itself
2. Lamp near the chaise sofa flickered on / off inexplicably a couple of times.
3. My daughter's plush monkey went missing only to show up in the middle of the floor later in the day.
4. We left the room in the morning to come back to what appeared to be a tidied up room (ie., the housekeeper must have been there) because there were new towels; ironing board was put away, certain things were tidied up and most importantly, the bed was "made". I emphasize made because the sheets and cover were laid as if it was made but then it appeared as if someone had laid on it to take a nap. Weird.

I admit most of this could be explained away with many rational explanations. Certainly, my daughter place the monkey somewhere we didn't look only to find in that same location later. Old electrical system could explain the lights. Fireplace is on a timer. I'm having the most difficult time explaining away the bed. Of course, the housekeepers could be playing a prank. At which I would say "touche".

My issue / concern is whether the hotel should inform you of these "stories" and the room's reputation and let the guest decide whether they want to stay in the room? I mentioned it to a customer service clerk at the front desk at which she just looked down and chuckled. I'm guessing the manager will respond to this and state the hotel has no obligation. I would only rebut that while the hotel may not have the obligation, as a consumer we have other avenues to broadcast our issues.

Therefore, is room 314 haunted? Would you knowingly stay in that room knowing the lore?

  • Stayed September 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
44 Thank jandheather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniManager_1, Manager at Omni Mount Washington Resort, responded to this review, September 30, 2011
Thank you for sharing your experience from your recent stay with us at the hotel. We are very pleased that we were able to meet your expectations. The topic of haunted hotels is rather subjective, and one on which we do make every effort to take a neutral position. That said, we do not believe that it is our place to confirm nor disprove the personal beliefs of our guests. We apologize if this created an inconvenience for you and your family, but we certainly were not trying to be deceptive in any way. Thank you, again, for choosing the Omni Mount Washington Hotel, and we hope to have the opportunity to welcome you back in the future. We would obviously provide you with a different choice of accommodations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Alresford
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 26, 2011

The quality of the hotel facilities and location superb.Food excellent. Service by well trained staff unbeatable anywhere.Can't wait to return. Pity about the Atlantic - we would return more frequently were it not in the way!

Room Tip: Cheaper rooms are adequate but ours at the back was noisy in rain and wind and next to a lift. On 4t...
See more room tips
  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WoodAlresford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 25, 2011

I'm not sure if words can adequately describe how much we loved our stay at the resort. We stayed four nights and the experience was magnificent. In fact, we originally booked a two night stay then planned to explore other parts of New Hampshire. But after the first night we knew this was the perfect place for us so we extended our stay. We ended up staying here for our entire vacation!! And to be honest, it was hard to leave.

For starters, the Resort is absolutely beautiful. It has everything you need. We spent our days hiking then came back to enjoy the spa, cocktails on the veranda and fabulous dining. The wine list is spectacular and we loved the complimentary tray of cheese, olives and nuts served on the veranda. Very tasty! And the views are magnificient!!

The service is exceptional and the staff are very friendly and helpful. And every morning there was someone at the concierge desk that was the 'in house' hiking specialist. He gave us great information to help us plan our hikes.

The spa is amazing!! I can't say enough about the spa staff. They make you feel welcome and comfortable the minute you arrive. Every detail is taken care of. And their line of spa products smell incredible!! So glad I purchased some to take home.

I really can't say enough about the Mount Washington Resort. This truly is a special place for us. We had plans to travel elsewhere next year but after this stay, we will be returning to the Resort for our next vacation. I miss it already and can't wait to go back!!!!

  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank swissystyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 21, 2011

The hotel is gorgeous. Set against the backdrop of the White Mountains, and Mount Washington standing above everything. You cannot find a more beautiful place to spend a few days. My fiance and I did the Canopy Tour at Bretton Woods adventure center, which was exhilarating and then spent a night at the Mount Washington Resort. The stay was very nice, and the hotel is very elegant with a lot of friendly staff. I have two complaints, painfully slow internet, and one rude and inappropriate bartender in a resort bar. Everyone else was more than helpful and accommodating.

We did not get a chance to visit the resort spa and pool but they are beautiful and next time we will definitely schedule an appointment.

Room Tip: Definitely want a room facing Mount Washington
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  • Stayed September 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank luvbug1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NH
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed September 20, 2011

All ages in my family just adore this beautiful place. We don't have to spend a fortune to have a pampered, fun, festive stay. Omni keeps us updated on good deals via email and we usually grab an off-season deal. But this year we made our trip during the busy Labor Day weekend. They were packed, with about five weddings going on. Although the resort favored the weddings (ie: the evening fire pit was only open to wedding guests one night) we still had fun. We love visiting the outdoor pool and the adjacent outdoor barbecue & bar is so convient. But the so-called heated outdoor pool was chilly and we watched many guests trek down and then leave for the warmer indoor pool (which would be nice after dinner if it was open later than 10pm). Also, the hiking path behind the hotel is great, but experienced damage from hurricane Irene and is in need of some repairs. Also, some guests told us the spa was completely booked as were some restaurants.
We like going to resort activities and games posted in the daily resort flyer "The Bugle". Although for some reason, several of the advertised activities were cancelled or moved with no further notice. A call to the concierge got an answering machine. We did catch the really fun evening story-telling with Simon, a wonderful addition for kids before bedtime.
Across the street is a chair lift to the Top of the Quad for breathtaking views for just $10. (Whereas the Cog Railway charges a fortune for similar views). We loved the pub at the top and there was excellent service there with lunch and drinks.

Stayed August 2011, traveled with family
Helpful?
2 Thank NorthByNorthwestNh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed September 20, 2011

Arrived yesterday before lunch. And here through tomorrow. Most write their reviews after but I wanted to jot thoughts down before. I'll write another review when I return home. This was not my first trip to bretton woods. Came here a few times as a child and once even left with a broken ankle after being tossed off a horse. The resort is as majestic as I remembered. When I heard about the enormous renovation that it underwent, I was afraid it might have lost it's appeal and become modernized like city hotels often are. Thankfully, omni was highly respectful of mount washingtons unique history during its 50 million renovation. Although, there is new carpeting, wallpaper, bathrooms, buildings, spas, it still has that most wonderful historic feel to it. Customer service has been fabulous so far. From the front desk to, to our stone massage, lunch at stickneys. Everyone has been accommodating above and beyond their call of duty. One moment last was especially impressive when I went over to the rosebrook bar to pick up drinks and cheese/nut platter to take outside on to the porch (which has gorgeous views of mt. Washington, cog railroad etc.). Normally the bar caters to those on the porch but it was about 7 pm and chilly. Once I placed my order, surprisingly, the bartender took the two drinks and cheese platter out to the porch for me. It wasn't his job to do that. And once he was outside, he saw that my husband was struggling to get a connection for our ipads. He went back in, to
the front desk to ask how he could help us. He found us again a few minutes later when we moved inside in front of one of many fireplaces to explain the wireless connection. That was most definitely above his call of duty and most appreciated by people like us who don't vacation away from our children often ( our second in the last ten years). We are off now to enjoy breakfast at the carriage house followed by a zip line tour above the canopies. Don't pass this wonderful place by if you are ever in the white mountain region.

  • Stayed September 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Megan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed September 19, 2011

My family stayed there over the Easter Weekend.

On the way up my sisters hit a Moose on Rte 3 and killed their car. A manager drove out at night and picked them up.

Spent the weekend trying to get them a rental car. Ended up giving them an Omni Vehicle that they could take home to Boston and drop off at the Boston Omni Parker Hotel once they got settled.

That is above and beyond customer service!

  • Stayed April 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Fallschirmjager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Mount Washington Resort

Property: Omni Mount Washington Resort
Address: 310 Mount Washington Hotel Rd, Bretton Woods, NH 03575-3098 (Formerly the Mount Washington Hotel & Resort)
Phone Number:
Location: United States > New Hampshire > White Mountains > Bretton Woods
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Bretton Woods
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Mount Washington Resort 4*
Number of rooms: 284
Official Description (provided by the hotel):
The four-diamond Omni Mount Washington Resort in Bretton Woods, New Hampshire offers a year-round escape just 2½ hours from Boston in NH’s majestic White Mountains! Enjoy a full-service spa, year-round canopy tour, alpine and nordic skiing at Bretton Woods, the 18-hole restored Donald Ross golf course and a wealth of indoor and outdoor pastimes. Come discover our recent $60 million renovation, fine and casual dining, endless recreational pursuits and breathtaking scenery. Grand Hotel, cozy Inn, modern Lodge and convenient Townhomes available. ... more   less 
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Also Known As:
Omni Mount Washington Hotel Bretton Woods
Mt Washington Hotel Nh
Hotel Mount Washington

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