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“Great Deal For Ski and Stay Package”

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The Lodge at Bretton Woods
Ranked #2 of 2 Hotels in Bretton Woods
boston
1 review
“Great Deal For Ski and Stay Package”
5 of 5 bubbles Reviewed February 15, 2011

The staff was super friendly. The rooms were a good size, clean and have a huge king size bed and cable TV. There is an indoor pool and Jaccuzi which was open until 10pm and was great after a day of snowboarding. The location is right down the street from the mountain and the shuttle service runs regulary. Across the street is the Mount Washington hotel which my girlfriend used to get a massage from their SPA which she loved. The Mount Washington Hotel is certainly more ritzy, but we preffered the lodges privacy. The ski and stay pacakge here is an incredible deal at 50% cheaper than all the other ski resorts I was looking into.
I dont understand the negative reviews for this place. Its called the lodge so if you wanted an upscalse 5 star hotel I cant understand why you would book a room here. I never waste my time writing the reviews, but this place got slandered by a few people and I cant figure out why.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank jparrott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniManager_1, Manager at The Lodge at Bretton Woods, responded to this review, February 19, 2011
Thank you for your kind words and for staying with us at The Lodge. We are very pleased that we met your expectations during your recent stay and hope to have the opportunity to welcome you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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271 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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English first
Brevard, North Carolina
Level Contributor
40 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed January 26, 2011

I've read all the other reviews griping about the lack of amenities, cleanliness, whatever. We totally disagree. We paid 20% as much as the main hotel, and got a lot more than we paid for. We hung out at the main hotel, and the longest we had to wait for a shuttle was 3 minutes! The room was comfortable and clean. The staff was as friendly as any place we've stayed. Food, drinks and view were GREAT. The only time we were in the room was to sleep and it was just FINE.

  • Stayed November 2010, traveled as a couple
    • Value
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Helpful?
3 Thank R D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniManager_1, Manager at The Lodge at Bretton Woods, responded to this review, February 5, 2011
We are happy to hear that we met your expectations on your recent visit to the Lodge. Thank you for sharing your experiences, and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winthrop, Massachusetts
Level Contributor
3 reviews
5 of 5 bubbles Reviewed January 24, 2011

I recently stayed at the Lodge at Bretton Woods and didn't know what to expect with all the negative reviews. Firstly, all the rooms seem like they've been renovated recently. They couldn't have been cleaner, and more comfortable. The women at the front desk was extremely outgoing, funny and even allowed us to check in very early, 3 hours to be exact. The pool is heated and clean as well as the hot tub, the only back side is in the winter it's a little cold to walk outside back to your room. The Omni hotel is the premier hotel but the Lodge at Bretton Woods is definitely the one that's been upgraded. On our last day I had believed the ski and stay package we purchased came with a lift ticket for each day, it didn't. The hotel manager Anthony explained the reasoning behind the promotion, it allows a lift ticket for each night, but instead of sending us on our way he gave us two adult lift tickets at a discounted price. I have nothing but good things to say about this hotel and would stay again in the future.

  • Stayed January 2011, traveled with friends
    • Value
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Helpful?
Thank dksulliv5813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniManager_1, Manager at The Lodge at Bretton Woods, responded to this review, February 5, 2011
Thank you for sharing your experience from your recent stay at The Lodge. We are pleased that we met your expectations and we look forward to the opportunity to welcome you back to Bretton Woods again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NH
1 review
1 of 5 bubbles Reviewed January 4, 2011

I like staying at the lodge at first. My room was nice and clean the house keeper was very nice and friendly. It was little noisey but it wasn't bad. One morning I was getting ready to go skiing and I heard some of the house keepers talking in a room (thinking it was there office) I saw three of them walking in there and the forth one was talking down the hall with her cleaning supplies. The three that was still in the room started to complain about someone not sure but the were loud enough that I heard it. If this is how your staff members treat the other co-workers then I don't know why The Lodge is even part of the Omni Resort. the fourth housekeeper was very pleasent and will to help anyone that needed it she kept my room very clean when i need service I was staying in the first section of the motel. you really need to get more people like her. I might recommend to friends but only if they stay in her section that she is working.

  • Stayed December 2010, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank croupt2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniManager_1, Manager at The Lodge at Bretton Woods, responded to this review, January 8, 2011
Thank you for sharing your recent experience with us at The Lodge. We are happy to hear that we met your expectations. As we are continuously striving to improve our levels of service, we will also take your feedback regarding the staff and use it to implement any necessary changes to our training and procedures. Thank you for staying with us and we hope to see you back again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Groveland, MA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed December 30, 2010

Would not stay again at this hotel. When they say it is across the street from the main resort hotel with all the ammenities, it is across a highway and a long drive down winding driveway, you cannot walk it. This is more like a motor lodge. Room was very noisy - you could hear everyone walk up and down outside walkway, and very hot, could not turn down heat, had to sleep with door to outside balcony open to cool room off. Pool was very worn looking, hot tub was cold, tubing and skating at resort across the highway closed because of snow - isn't this a ski resort, don't they expect snow?? Couldn't get reservations at resort restaurant for either night due to them being booked up even though we called as soon as we checked in. Main Resort and Hotel was beautiful, but all booked up. Skiing at Bretton Woods was great, the highlight of our trip. We checked out a day early, would not stay here again.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BJM5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniManager_1, Manager at The Lodge at Bretton Woods, responded to this review, January 8, 2011
We are sorry to hear that we did not meet your expectations during your recent stay at The Lodge. We attempt to make as much information about our lodging properties available, including their proximity to other facilities at the resort and the complimentary resort-wide shuttle service, but we will evaluate information on The Lodge and try to make it even more clear. Thank you for your other specific feedback as well - we will use that in future discussions to make any necessary changes. We are glad that you enjoyed the Hotel and the skiing at Bretton Woods, and we hope that you will give us the privilege of welcoming you back again to The Lodge or any of our other Mount Washington Resort lodging properties.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vermont
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 bubbles Reviewed November 13, 2010

This place was quite possibly one of the worst places I have ever stayed. I went to a 2 day conference and our travel agent had some booking issues, so we had to move from the Omni Mount Washington Hotel to this place which is also part of the resort for our 2nd night. Driving up to it, It looks like an abandoned facility. The check-in process was lengthy, but I'll cut the lady some slack since there was a large group of us (9 rooms). Our keys wouldn't open our room. We went back to the front desk and had to wait while the lady seemed confused. She insisted they had to work and brought them and tried to open the door herself, like we had somehow not done it correctly. It was late evening, dark and freezing outside during this whole not being able to get into our room fiasco. It rurns out she had erroneously given us the keys to the room next door. The keys aren't labeled with the actual room number, I assume for security reasons.
The heater in our room was on full blast and felt like a sauna. (As was the same for our entire group of rooms--seems like a waste of energy.) Even after shutting it off, we had to open the sliding door for a little bit to cool it down. The room wasn't anything great, but we figured we could suck it up for one night. We pulled back the sheets to check for bedbugs, and found a dead spider in one of the beds. Later we discovered a LIVE spider in the same BED! The guy working the front desk offered to let us move rooms, but we didn't think any room at the Lodge could be any worse/better. These rooms were filthy. There was a ton of dust around the night stand/between the bed and the wall--random objects like a feather, and spool of thread. There were cobwebs in the heater. There was another live spider in the bathroom, a small curly black hair on a "clean" washcloth, and the shower curtain was moldy and smelly. We didn't use the pool/hot tub/sauna because they too appeared unclean & dingy. I was so glad this wasn't a family trip. I never would have been able to stay at such a place with my young children. There were a lot of other "upkeep" issues that seemed to need addressing with this place. The faucet sprayed water in multiple directions, the shower curtain rod was loose etc.
This motel is set right against the woods, and you have to go through one of several pass-throughs to the back side where there is a long outdoor porchlike hallway to enter the rooms. As a young woman, it felt deserted and unsafe. This place needs a major renovation and cleaning/extermination. Better yet, tear it down and start fresh. If I ever go to Mt. Washington again, I will never ever stay at The Lodge. The resort should be embarrassed to offer up such a filthy place and claim it as part of it's resort.

  • Stayed November 2010, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank NurseLauraVT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniManager_1, Manager at The Lodge at Bretton Woods, responded to this review, November 19, 2010
We are very sorry that we did not meet your expectations during your recent stay at The Lodge. As we are continuously striving to improve both our service and our facilities, your feedback will be used to target discussions and make any necessary changes. Thank you for sharing your experience with us, and we hope to have the opportunity to welcome you back to the Mount Washington Resort in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 20, 2010

We stay here every year, and still love the view. We enjoy spending time at the main hotel across the way, but we do NOT care for the $20/day amenity fee. This year for the first time there was no continental breakfast included, and no in room coffeemaker. This is an isolated area. There are tons of pastries to spare over at the main hotel buffet, and they used to send them over for the lodge guests. My hungry 10 year old son remembers and misses this amenity.
The staff was courteous, friendly, and helpful, and maid service was good. We miss Janet at the front desk!

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank harporgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniManager_1, Manager at The Lodge at Bretton Woods, responded to this review, August 26, 2010
We're happy to hear you enjoyed your stay with us at The Lodge, and that you took advantage of the opportunity to spend some time at the Omni Mount Washington Hotel as well. Also, we appreciate your feedback and will include it in discussions to improve our service and guest experience. Thank you for sharing your thoughts and for your continued support of The Lodge - we look forward to welcoming you back again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Lodge at Bretton Woods

Property: The Lodge at Bretton Woods
Address: 2653 Route 302 East, Mount Washington Resort, Bretton Woods, NH 03575
Phone Number:
Location: United States > New Hampshire > White Mountains > Bretton Woods
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Bretton Woods
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Lodge at Bretton Woods 3.5*
Number of rooms: 50
Official Description (provided by the hotel):

Located in the heart of the White Mountain National Forest in Bretton Woods, NH, The Lodge offers easy access to countless outdoor adventures, great balcony views overlooking the Presidential Mountain Range and a soothing indoor heated pool. It's your base for outdoor adventures in New Hampshire's White Mountains.

In the shadow of Mt. Washington on Route 302, The Lodge is part of the legendary Mount Washington Resort -- affording guests all the resort amenities, from golf, tennis and swimming to skiing, skating and horseback riding. Or simply enjoy the spectacular views on walks, bike rides and hikes on and around the property. Take a short stroll to the Omni Mount Washington Hotel, where you can sit on the veranda of this historic grand hotel or tour rooms where history was made.

The Lodge is ideally situated to take advantage of five ski areas just minutes away. Bretton Woods, New Hampshire's largest ski area, offers a friendly atmosphere, superior snow and four high-speed quads, while Nordic fans can ski 100 km of some of NH's best cross-country trails at the Bretton Woods Nordic Center. Your whole family will find plenty to do, and there's even the Kids' Club with activities that range from cooking with the chef, to trips, to snowshoe nature walks. And when you're ready to go out, you can use the convenient Resort shuttle to get around.

Each room at this conveniently-located motel has a private balcony or patio overlooking the Presidential Mountain Range and the Omni Mount Washington Hotel. Our indoor heated pool, Jacuzzi and sauna offer a soothing retreat. The Lodge's Hearthside Lounge is welcoming and cozy, perfect for a meeting or reception. With activities, restaurants, lounges, live nightly entertainment and other special attractions, there are plenty of opportunities to relax -- but no chance you'll be bored.

The Lodge is located in Bretton Woods, New Hampshire, only 2 1/2 hours from Boston.

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Also Known As:
Lodge At Bretton Woods Hotel Bretton Woods
Hotel Bretton Woods

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