Although I made them aware that the person occupying the room had a service dog, she was thrown out of her room at 11:30 pm the last night of her stay, threatened and intimidated by the staff member, and asked to leave on the iciest night of the year under very dangerous driving conditions. I used some points from the reward program to book the room, which should be called the punishment program and found they had not credited a stay that I had previously requested they credit and provided documentation. They had me on the phone a total of 4 hours, they misquoted the amount of points needed for the stay, which meant I came up short after finalizing my plans. I had hoped they would credit me for the stay they had repeatedly failed to include. They told me it was a 2011 stay --forget it, even though it was their series of mistakes that caused the problem. Finally one supervisor tried to rectify. After hours on the phone, she told me she'd credit me but that it would take 4 weeks to post. I got a subsequent email telling me they would not credit a 2011 stay and a satisfaction survey.
- Official Description (provided by the hotel):
- Welcome to the Hampton Inn Concord/Bow! Located at the 'Gateway to the Capital City' of Concord, NH in the town of Bow, with easy access to I-93 & I-89. Turn right out of parking lot and take 'the road less traveled' just 5 minutes to Concord's historic downtown, our state Capitol & Legislative buildings, museums, tax-free shopping, dining, entertainment and more. Whether visiting St. Paul's School, U of NH School of Law, New England College, or Colby Sawyer College; Concord Hospital, or one of the many businesses in the region; apple orchards, Shaker Village, Pat's Peak just 25 minutes to the north or one of the many events held at New Hampshire Motor Speedway, be sure to talk to us about the sites and sounds of our area and we will guide you there. We love being here and 'We Love Having You Here!' Part of the 2012 J.D. Power Customer Service Champion Award and now the 2012 Trip Advisor Certificiate of Excellence! ... more less
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- Also Known As:
- Hampton Inn Concord/Bow Hotel Bow
- Hampton Inn Bow
- Bow Hampton Inn