I have stayed at many hampton inn hotels but this is the first time this has happened. Three weeks ago, I reserved online a room at the Hampton Inn this location. When we (my wife, 2 children and I) arrived the evening of 9 p.m. to check-in, the young lady at the front desk told me that my reservation was cancelled. She then called another woman to the front desk who rudely refused our reservation saying that the credit card was declined. She said they tried to contact me and left a message at my house line. We were travelling therefore did not receive the message. My question is: How can my online reservation be declined? The reservation was confirmed and guaranteed.
She was rude and threatened to call the police. I asked to speak to the manager and she said he couldn't do anything. I asked to use the business center so that I could look for another hotel and she again refused. She refused to give me the number to Hampton Inn's head office nor even give me her name. (She was not wearing a name tag). It was late in the evening and we were tired from the long drive.
Reluctantly, we went across the street to The Country Inn (with no vacancies) who graciously made many telephone calls to help us look for another hotel. Finally there was one an hour away.
I had a guaranteed and confirmed reservation. Hampton Inn has my account profile in their system. I am trying to understand why the front desk was so rude and unhelpful their customers. I have made complain to Hilton customer service so far no reply.
- Official Description (provided by the hotel):
- You'll know you're some place special when you check into Hampton Inn & Suites Manchester-Bedford - an ideal choice among hotels in Bedford and Manchester, NH. Conveniently located near the Manchester-Boston Regional Airport, our welcoming Manchester hotel offers the perfect base to relax and unwind. This modern Bedford hotel is surrounded by a number of towns, including Merrimack, Manchester, Milford, Amherst, Salem and Londonderry, offering easy access to institutions and attractions such as Elliot Hospital, Saint Anselm College, Southern NH University, BAE Systems, JPSA Lazer, Canobie Lake Park and local skiing amenities. Catch the latest movie on the big screen at the IMAX theater and cheer on the Manchester Monarchs or enjoy a concert at Verizon Wireless Arena. Enjoy tax-free shopping at stores, including Merrimack Premium Outlets, Bedford Mall and the Mall of New Hampshire. ... more less
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- Also Known As:
- Hampton Inn And Suites Manchester - Bedford
- Hampton Inn & Suites Manchester - Bedford Hotel Bedford
- Hampton Inn Bedford
- Hampton Inn Hotel Manchester
- Bedford Hampton Inn