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“Very Poor Shuttle Service”

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Country Inn & Suites By Carlson, Manchester Airport
Ranked #1 of 4 Hotels in Bedford
Certificate of Excellence
Laconia, New Hampshire
1 review
“Very Poor Shuttle Service”
Reviewed December 16, 2012

Do not rely on the shuttle to and from the airport, you will at least wait an hour. I parked my car at the Manchester Country Inn and took the shuttle to airport. On the way back to the hotel,there was very unproffesional behavoir noted for both the shuttle driver and the hotel receptionist. I had to wait over an hour for the shuttle and the driver never showed up. I called 6-7 times at the reception and the receptionist kept telling me that the driver will be there in a few minutes. Later she told me that she was not able to reach the driver's cell phone and does not know where he is. I also confirmed from the raddison hotel shuttle driver and he also said that he has not seen anyone come by from Country Inn. 1 hour later, the shuttle eventually shows up. The driver tells me" I was waiting for the last 45 minutes" I said" where were you waiting as nobody saw u?". He had no answer to that and nodded his head in frustration. He reached the hotel and asked to receptionist to report this to the manager but did not get a positive response from her. I am not sure, were these school kids doing a part time job, but certainly need some training and should feel responsible on their job.

  • Stayed December 2012, traveled with friends
    • Service
Helpful?
Thank kireet a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Customer Support, Carlson Rezidor Hotel Group at Country Inn & Suites By Carlson, Manchester Airport, responded to this review, December 26, 2012
Thank you for notifying us of your experience at our hotel. Management has spoken with the staff members about these types of situations and have reinforced the standards of behavior and expectations we have for Country Inns & Suites. I assure you, this will not occur in the future. I hope you get the chance to return to our hotel soon so we can restore your faith in our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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492 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
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English first
Trumbull, Connecticut
Level 4 Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 28, 2012

A very nice hotel in a lovely area of New Hampshire. The hotel was centrally located, clean, and had a lovely breakfast in the AM (complimentary). Rooms were clean and comfortable. Would definitely stay here again.

Room Tip: I rated the sleep quality average, only b/c we prefer a more cushy mattress. I imagine the majority...
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dmpesq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarendon
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 16, 2012

We stayed just one night, as we were down for a funeral in Manchester. We have stayed here a few times, especially when we come down to the area for Christmas shopping. The Inn is just a wonderful place to stay. It is extremely clean, and everyone is very friendly. We had a minor problem that the air conditioner was stuck on and it was fixed right away. The bathroom especially was immaculate - that is the first thing I check out. We only stayed one night, but they have a microwave and refrigerator for a longer stay. We stayed in a standard room instead of a suite that we usually get - very large for a standard. The king bed was extremely comfortable and had a great sleep. The breakfast is okay - but it is free, so you can't complain. The coffee and juices were great. I would definitely recommend this to anyone looking for a great place to stay.

Room Tip: We have stayed in both the suites and now a standard. Both are excellent.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAINT CLOUD
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 14, 2012

Our stay was for just one night, travelling back to Boston after a short break in New England. Easily accessed from the Interstate, the Hotel is lovely and wonderfully presented, immaculately clean, lovely rooms, great breakfast, and the staff are great and very helpful. Even to the point of them going to Lowes to buy us some duck tape to mend our suitcase before flying home.

The hotel is near enough to see Boston (less than an hour's travel time)

If we are ever lucky enough to be in this area again we will definitely be heading for Country Inn and Suites.

Room Tip: There isn't a bad one.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cazimomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed October 7, 2012

Peak leaf week, soccer tournament and a wedding not withstanding, we were charged $264 for a room that normally rents for $111 per their web site. This is actually more than the $250 rate on the door.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online, Customer Support at Country Inn & Suites By Carlson, Manchester Airport, responded to this review, October 15, 2012
Thank you for taking the time to post this review. We do value you our guest's feedback and will be sure to share this with management. If you would like to discuss anything, please feel free to contact us at Customer Care. Our email is CCare@carlsonrezidor.com. ~Dana
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Virginia
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 25, 2012

We frequently come up to Bedford to visit family and we love this hotel. We have 4 kids so having space is important to us. The suites are great because they have 2 queen beds in the bedroom and a fold out sofa bed in the living room. It's great to have a place for everyone to sleep without getting 2 rooms. It is a bit of a tight fit with the sofa bed out, but it was fine for us. It wasn't like we were hanging out in the hotel all day. The breakfast downstairs was great. It's nice to be able to eat and feed everyone without having to go out for breakfast. They also have free cookies in the afternoon.

The hotel is clean and well kept. Two very important qualities to me. They have a pool too, though we didn't swim in it. They have free wi-fi but the service was hard to get at times and one night it told me the guest limit had been reached and I couldn't log on.

All of the staff was pleasant too, from the front desk to the house keeping staff. Only one day did our room not get serviced in the morning and she knocked on the door around 4pm to clean it. Since it was so late we just took clean towels and gave her the old ones. But that's ok with me as it was so late in the day. She offered to come in, but I refused and she was very nice.

We really do love this hotel and plan on coming back for future visits. The price was great too!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BelleVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawrence, KS.
Level 4 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 24, 2012

We booked through a travel website without knowing the name of the hotel, and we were satisfied with our stay, especially at the discounted price we paid. We would stay again.
The hotel is about 4.5 years old. The room was clean and in good shape, with a flatscreen TV, mini fridge and microwave. The best part was very comfortable bed and pillows. We did not try the wifi or pool.
We had a late checkin at 11:30 p.m. and were disaapointed to find that the air conditioning did not work in our first room. I called the front desk and got no answer, so then went downstairs to find the manager. He came and confirmed our AC was out, then went to get keys for another room and then checked that room first. We were very tired, and the process took 20+ minutes, but the manager handled the situation professionally.
The free breakest included some very uninspiring processed scrambled eggs, sausage and fried potatoes. There was also a waffle maker. The waffle was tasty but almost impossible to remove from the iron. The coffee and juice were very good.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NotOverlyPicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Manchester Airport

Property: Country Inn & Suites By Carlson, Manchester Airport
Address: 250 S River Rd, Bedford, NH 03110-6822
Phone Number:
Location: United States > New Hampshire > Bedford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Bedford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, Manchester Airport 3*
Number of rooms: 100
Official Description (provided by the hotel):
Country Inn & Suites Bedford is located minutes from the Manchester-Boston Regional Airport. We proudly feature 100 upscale guest rooms and suites that will make you feel right at home. We provide complimentary airport transportation, free wireless Internet, free continental breakfast, Business Center, Fitness facilities, Game Room, convenience store, Mineral indoor pool and whirlpool. The Inn also has guest laundry available and same day dry cleaning service. Spacious guest rooms are available with 32-inch LCD TV, refrigerators and microwaves. ... more   less 
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Also Known As:
Country Inn And Suites Manchester Airport
Country Inn & Suites Manchester Airport Hotel Bedford
Bedford Country Inn
Country Inn Bedford

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