I've waited three weeks since our experience at Attitash to write this so I could be more objective about the conditions on the property and the staff. As I think about the problems we encountered and some of the staff's reactions (yes--reactions, not assistance), my blood pressure starts to pump!
We reserved a room suitable for sleeping four. When we opened the door, we were surprised at how small it seemed, even with the Murphy bed in the up position. It did not take long to tour the room due to its size. I note here that an inspection of the room is absolutely necessary upon check in due to the five documents you have to sign before receiving your key that assign you responsibility for any damage, missing towels, plates, spoons, etc. Be sure to count all of them. The threadbare beach towels might cost you $40 each!
Early in my tour, I noticed a hole had been kicked in the back of the bathroom door. There were no beach towels in the room--and we were responsible? The walls of rooms in Building 4 are paper thin and we heard noise from every direction. The next day, after several phone calls, Susan promised us another room the next day. BTW--the only reason this property gets two stars instead of one is due to Susan. She was usually responsive.
The room we were transferred to was new and a great improvement--until we turned on the bedside light. At that point, we lost all power. Maintenance responded and together, we discovered that the fuse box for our room was located in the room next door. It was occupied by a family with several kids. They were very understanding about the problem and allowed us to flip the breaker. Key note about maintenance--staff informed us there is one maintenance person on duty for 500 rooms--this was at 700 pm on Sunday, a popular check in day when problems are discovered.
Just before bedtime, another light was turned on and the power was gone again. We waited till morning to contact the front desk and were advised that an electrician would be out to fix it that day. Well, it took two more days. So now we are five days into our stay and have not had a fully functional room. When we contacted the FD on the first day the electrician did not arrive, we were told there was no manager on the property to speak to and wouldn't be for another 7 hours. Whether this is true (which I doubt) or not, it speaks loudly of management to have a staff person say this. If management is hiding, that is bad. If management doesn't know what staff is telling guests, it's worst.
When we called and asked to speak to the manager, we were greeted with, "I already told your son, there's no manager here." We explained that we don't have a son with us but the staff insisted we did until she determined that someone had failed to update the room status. Apparently, the people in the room before us had been moved due to the electricity issue and no one updated their system. Two BIG issues here--why give a room that you have a known problem with to someone who has already had a bad room? It is scary to think that room status is not updated when people move. If someone had tried to contact us, they would have been sent to the other room. Or, if someone were visiting the previous tenant, they might have been sent to us. And no manager on duty to take responsibility.
If you are thinking about buying time share here, look around. The gas grills were never operational during our seven night visit despite three contacts with maintenance. The dumpster was overflowing with garbage. The pool was so thick with chlorine, I shampooed three times afterwards and never went back.
Bartlett is a nice area. Nice trails. Beautiful waterfalls. Good food at Glen Junction and the Lobster Trap. But look for another place to stay. This place really is Hotel Impossible!
- Official Description (provided by the hotel):
- BECAUSE WHERE YOU STAY SHOULD BE JUST AS MEMORABLE AS WHERE YOU VISIT. Welcome to Attitash Mountain Village Resort, where the views are as endless as the possibilities. We'd like to invite you to experience award-winning accommodations while visiting New Hampshire's North Conway and Mount Washington Valley region. Located at the base of Attitash Ski Resort, Attitash Mountain Village is a four-season destination resort surrounded by towering mountain peaks rising from the banks of the Saco River blanketed by native pine and white birch trees - offering over 350 rooms, suites, townhouses and trailside accommodations. Many units feature kitchens, gas fireplaces, spa tubs and mountain views. Experience on resort hiking, mountain biking, X-C skiing, ice-skating, kayaking and fishing with full access to indoor and outdoor pools, playgrounds, tennis courts, fitness facility with sauna, and indoor/outdoor hot-tubs. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, TripOnline SA and getaroom.com so you can book your Attitash Mountain Village reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Attitash Mountain Village Bartlett
- Attitash Mountain Village White Mountains, NH - Bartlett