3 Concerns in addition to the room itself.
1) Upon check in, I requested for an upgrade and willingly offered to pay the difference in cost. Was informed that there was no room for two consecutive nights, to mean, have to change room for each night.
2) Room Lodge 4. Was hot, smelled of oil and kitchen exhaust, no ventilation, no air condition and very noisy. I informed the reception of the heat, a fan was brought up to my room.
3) I responded to a "customer service" survey and shared the concerns identified above. Mr. Rick Douglas, who identified himself as the site manager. After going through my concerns, he reassured me that he will speak to all reception staff to accommodate customer request for an upgrade when possible. I learned through Mr. Douglas that there was in fact "rooms" for two consecutive nights. He then offered to refund a discount of 20%. I then said, action speaks louder than words and look forward to receiving the discount. He also verified if the email address was current, I responded with a yes.
It's been 2 weeks since Mr. Douglas and I spoke, and no discount has come through.
- Official Description (provided by the hotel):
- Steps from the Shore, Miles from Ordinary Quaint shore-side cabins, freshly prepared meals, and endless activities entice our guests to come back to Zephyr Cove Resort & Lake Tahoe Cruises year after year for their South Lake Tahoe Vacation. The Cabins at Zephyr Cove Resort consist of 28 cabins nestled in a grove of pine trees on South Lake Tahoe's spectacular shoreline, and range in size from studios and cottages to two-story chalets that can sleep up to 10 guests. Pet friendly accommodation options available. The historic and charming Zephyr Cove Lodge offers four comfortable guest rooms that accommodate from two to six people. For generations, visitors have found the setting and simplicity of Zephyr Cove Resort & Lake Tahoe Cruises a refreshing alternative to the densely developed areas of South Lake Tahoe - the perfect hub for launching all your South Lake Tahoe activities and adventures. ... more less
- Reservation Options:
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- Also Known As:
- Zephyr Cove Hotel Zephyr Cove