Let me start by saying I have been going to Wendover for years. This was my 2nd time staying at the Nugget, I did pay full price for the room which came to a total close to $90.00. The room was in poor shape, a 4 way crack in the shower, with tile seperated from the wall and what appeared to be mold. A bright parking light shining in our window with torn black out curtains, dirty carpet, a tv that did not work well with no remote, dirty carpet, and a clogged sink. At checkout I showed the staff the pictures of the room I took on my phone. They were very helpful and apologetic but explained they could not authorize anything without the manager. The manager would be in at 12pm to call him or come talk to him and they would reccomend a comp room for our next stay. I called the Manager and left a voicemail. All this time I have been very nice and calm. The Manager's response to me was very short and not helpful. He said " well my staff offered you a room but you left". I replied no sir they told me they would reccomend you comp me a room for our next stay. He then responded " Well I guess I can for your next stay but no guarntees because I am a very busy man and I will need a week's notice call me next time you are coming to town". WOW!!!! Hopefully i can avoid staying at this property.
- Official Description (provided by the hotel):
- The Wendover Nugget Hotel and Casino is Wendover's finest place to stay and play. Pamper yourself in one of our 500 oversized deluxe rooms, Jacuzzi suites, and luxury suites. Enjoy the hotel's spacious pool and hot tub facility. Other amenities include: Loosest Slots and Video Poker Live Table Games Grand Poker Room Sports Book & Lounge One Club Player's Card Free Shuttle Service- 7 days/wk Gift Shop Banquet Facilities Exclusively at the Nugget: Starbucks Keno Lounge Billiards Bar Martini Bar Cigar Bar Covered Parking Climate Controlled Atrium Arcade ... more less
- Also Known As:
- Wendover Nugget Hotel West Wendover
- Wendover Nugget West
- Nugget Wendover
- Wendover Nugget Hotel And Casino West Wendover, Nevada