We had two nites in a comp room this past weekend. Stayed in the North Wing (remodeled)/ King bed/ smoking. Room was nice, bathroom was big. Housekeeping staff was more than helpful w/ request for extra blanket & pillow. Rm had a coffeepot/coffee/tea as well as fridge. Liked that we can open the window for fresh air, then blast the heater to warm the room. There is a flat screen tv which was great, but they only have their channels in analog and we are used to HD, so... that would be our ONLY complaint. There was a free wireless internet connection for our IPad but you have to find out the code for your room thru the MENU screen on your tv. BTW, we were able to peek into the Jacuzzi Suite (rooms that end in 19), which also has a separate bedroom, separate living rm , lil table/bar area and a door that goes out to a balcony. Will try to book that in the future.
As for the casino: again staff was very helpful & nice - when I asked which restaurants were still open at 7pm (limited); when I had issues w/ my Players Club card in the slot machines; why they only showed the FB games in the SportsBar and the "Guitar" Nightclub and not the other tvs in the casino etc. Just those little things...
Restaurant employees were very nice and helpful. I rcvd an extra almond croissant because it was my birthday. They were more than helpful when we decided to order our food " to go" instead of eat IN the Bistro, or tables in the eating area outside the deli/Mexican food place. We just walked over w/ our food to the SportsBar and sat at the counter that surrounds the SportsBar so we could watch all the FB games simultaneously. (THOSE tvs were definitely HDTV!!! )
The casino was NOT packed w/ patrons like the other casinos downtown so it was very easy to sit down and play any machine you wanted.(was there Sun - Tues.) The machines did seem "looser" since both my husband and I did win back our money. I believe they remodeled the casino since we were there over a year ago because it seems like there were less machines, and more floor space so you aren't just packed into one area.
Online checkout via the room tv was a breeze. How very surprised to find out we had a balance of $000000.00; I know the rooms were comp, but other hotels charge a resort fee and city tax etc, and this one did not.
We will definitely be back.
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