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“Worst service on our entire holiday”
Review of The Ridge Tahoe

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The Ridge Tahoe
Ranked #5 of 9 Hotels in Stateline
Reviewed June 12, 2014

Difficult to find without instructions, this is a complex of buildings, some rooms offering a great view over the valley. We had a microwave, fridge, coffee maker (with no instructions), a bedside light plugged in to a non working socket, another broken one on a table. There were also maintenance issues in the corridor outside. One window screen was broken. We were told this was a refurbished room.

What really upset us was the we checked in at about 7.30 after a very long drive and were given a leaflet about dinner - a good looking 3 course meal at a sensible price. At 7.55 we came from our room looking for the restaurant. I asked a member of staff where it was and they directed me up stairs to a closed restaurant - ie it had never been open. We then found the bar and the barman told us that the other restaurant was in another building we could drive to. However, he was closing at 8.00 and there was a single choice of stir fry in a cafe area downstairs, also closing at 8.00. We succumbed to that. then a guest told us we could have got a free shuttle bus to the other restaurant.

So, we were given inadequate and misleading information and it spoiled our evening. They were 'in between' seasons and the general attitude of the staff showed.

I asked at the Concierge Desk about boat trips and was directed into the gift shop. There they admitted to only booking one operator, but said that the Concierge could provide details of others. I explained that the Concierge had directed me to them and she simply shrugged her shoulders, as much as to say 'well that is what you get'.

There is a difference between Concierge and 'lady sat behind a desk' and I suggest that that change the sign on her desk to the latter.

  • Stayed: June 2014, traveled as a couple
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4  Thank davidbsmallwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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331 - 337 of 732 reviews

Reviewed June 10, 2014

If ya are looking for a nice and clean place to stay this is it. Review is for a 1bedroom suite. Very well maintained and kid friendly. On-site they have activities like miniature golf, jacuzzi's, pool with views and all other goodies. Its located uphill so views are a added bonus. The staff is super friendly and eager to please and work with ya. Their parking garage has ample space easy access. Suites are very well equipped with a full size kitchen with all untensils, full size refrigerator. The living room has a sofa bed which is very comfortable and 2adults can comfortably sleep on it. If ya like skiing they have enough snow in that area to make it happen.

In a nutshell, if ya want a well maintained place to stay and can afford to stay off the Lake Tahoe Blvd area this is the place to stay.

Room Tip: Try to book a room on the weekdays to get a better rate.
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  • Stayed: April 2014, traveled with family
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1  Thank wutupmaign
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2014 via mobile

This was a very nice place to stay. I loved the pool area and the room was wonderful! However the room we stayed in did not have good internet access. We paid $20 for the wifi. They did give us our $20 back after we told them that the internet was not working. The place was located at over 7000 ft elevation on a curvy road so I did get a little car sick anytime we went anywhere. Besides that I enjoyed this place!

  • Stayed: May 2014
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1  Thank millers_524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2014 via mobile

4 nights in May, it's a big complex but well run. Staff were great on arrival, very polite an helpful, gave us free wifi. Room was nice and big, gas fire, kitchenette, comfy beds. The outdoor pool was lovely even though it snowed, hot tub was nice, jacuzzis everywhere as far as I could see. There are a lot of road works on the way up to the hotel on kingsbury grade but if it's only for a few nights it's fine. If you do stay, go to the Genoa bar, 20 mins away and get food in Jt's basque restaurant near by. Cheap, lovely and filling. I'd stay again. I'd avoid the fox and hound.

Stayed: May 2014, traveled as a couple
3  Thank Murfsalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 23, 2014

The Ridge Tahoe was one of the places we stayed for a week on our epic 4 month road trip. You can find my comprehensive review of The Ridge Tahoe at http://homesweetroad.com/the-ridge-tahoe-review/ where i have posted pics and tips if you decide to go there.

What we liked about The Ridge Tahoe:

Activities galore
Kids Club
Shuttles to town
Ski-in Ski-out during ski season
Jacuzzi tub!

What we didn’t like about The Ridge Tahoe:

No air conditioning – Please DO NOT underestimate the importance of this one thing
Farther from the lake and town then we’d like


We would go to The Ridge Tahoe again for sure during ski season or cooler months, but NEVER during the summer due to the absence of AC. I loved all the activities but would plan better to take full advantage of them next time. Also, if we were planning on spending most of our time near the lake I would find other accommodations. It’s a bit of a drive. All in all we had a wonderful time there.

I sincerely hope this review helps make your decision as to whether or not you should stay there a little easier!

Emily Oak

Stayed: September 2013, traveled with family
11  Thank Emily O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2014 via mobile

I overnighted here in between California and Utah. I arrived late and left very early due to a surprise May snowstorm. I was able to both check in and out at the gate house, I found that quite convenient as I didn't even have to get out of my car! Free garage parking was appreciated. The room was not luxurious, but it was nice, spacious, and clean. There was a Sleep Number bed in my room. I have no complaints and wish I could have spent a bit more time at The Ridge.

Stayed: May 2014, traveled on business
1  Thank EricaBT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2014

I have taken a long time to write this review as I wanted to be fair and with the experience fresh in my mind in March, I didn’t think I could be so.

First, the size and amenities of the apartment where we stayed in The Tower were absolutely lovely, including the best equipped kitchen of any place we have stayed in. Nicely furnished, and once several requests for equipment and repairs were made and met, it was adequate for our needs and comfortable.

The step into the tub/shower in the main master bedroom was very high and difficult to navigate, even with grab bars, and the sleep number bed in the second bedroom wouldn’t hold air, so during the long weekend our guests used it they would wake in the morning on essentially a flat air mattress (it was eventually fixed). The staff tried very hard to be responsive and were for the most part … BUT …

DO NOT think that you are checking into a hotel. This is NOT a hotel, but a membership resort where owners (like timeshares) get preference for all units and services, period. When our reservation was made on a long-distance international call and paid for fully prior to our arrival, we had been assured of a 2-bedroom apartment in The Tower on the highest floor possible facing the valley – and none was available when we checked in! They know in advance when owners are going to use their spaces, but didn’t have the courtesy to call or e-mail us to let us know that they would not be able to accommodate us in what they had promised.

Our unit over-looked the not-so-scenic parking lot from the living room and the hot tub from the master bedroom, where, because we had to sleep with the windows open, as it was so hot in the room and the apartment generally, we were one night kept awake by rowdy drunks, even until till 1 AM (the hot tub closes at 10 PM) and we finally had to call security – who promptly came and escorted the culprits away.

There was the trend. We spent almost every day either needing something and having to call reception when a heads up, customer service housekeeping pre-check list would have noted that the handle had fallen off the spatula and that there was no paring knife and the rest were so dull they would not cut butter. We had to call about the safe in the room as it simply ceased to function – twice. We were locked out of our apartment due to a faulty lock mechanism three times until it was finally replaced while we waited in the hall exhausted after a day of skiing! In the meantime, we were burning our vacation time in daily talks with the management about obtaining the rooms that we had been promised and paid for or trying to get maintenance on things like the window cranks or dresser drawers that fell out when opened, only to hear “I’m sorry” over and over. We were shown several lesser units in other buildings, all with either less space or noise or other drawbacks and all with issues due to lack of attention to detail.

Eventually we met with management, including the Resort Manager, in an attempt to clear the air. We had a meaningful conversation where it was admitted that they knew some months before our arrival they could not accommodate us in the accommodation booked. We were offered various concessions to try to make up for the fact that the resort had simply done a “bait and switch” on us. Though everyone was cordial and seemed to be working hard on our behalf, little could be done as the influx of owners meant ‘hotel’ guests got what was left over. Most unsatisfactory and whilst the financial rebate which was agreed was fair and reasonable, it did not make up for the disappointment of spending two weeks not in the apartment we booked and burning so much of what was supposed to be leisure time sorting out the mess.

As to the resort amenities, we didn’t get to use many. The bar closed at 9 PM!!! Never did find the restaurant, though we did locate the deli. The main resort building is somewhat of a labyrinth and without a guide, it was just too much to contemplate wasting more of our precious vacation time on a quest to find the fitness center and the pool!!!

Though there are shuttles that run to the center of town (note that you are high up on the mountain and there are no other facilities within walking distance – you must take a shuttle or drive and it is at least a 15-20 minutes drive to the center of town), the idea of going to dine while keeping one eye on one’s watch so one didn’t miss the last shuttle wasn’t very appealing to say nothing of the constant wait for a shuttle service in the cold night which, to be fair, mostly did run on time. The advertised monorail connector to the Stagecoach ski area only ran on the weekends or was closed for maintenance, so it wasn’t a case of ski in/ski out.

I know this is a long review but I think it important. This could really be a great place to stay IF the alarming lack of attention to detail, essential in the hospitality business, was addressed and maintained. Being in the hospitality business myself, I found this inexplicable and unfortunate.

Would we stay there again? Probably because of the size of the units in the Tower and their views (not the one we were in) ……….. BUT with eyes wide open about the continual deficiencies AND only with assurances, in writing, that we would be in the type of unit we had reserved and paid for with all that had been promised.

I give the staff and management top marks for trying – how tired they must be of saying “I’m sorry” all the time – when a heads-up, pro-active management with solid operational policies in place that are followed like religion could take this resort to TOP CLASS status!!

Room Tip: Be sure you know EXACTLY what you are booking ... the management does know in advance what rooms are...
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  • Stayed: March 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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4  Thank celticantique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ridge Tahoe

Address: 400 Ridge Club Dr., P.O. Box 5790, Stateline, NV 89449
Location: United States > Nevada > Lake Tahoe (Nevada) > Stateline
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Stateline
Price Range: $126 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Ridge Tahoe 3*
Number of rooms: 302
Official Description (provided by the hotel):
The Ridge Tahoe sits high atop the Sierra's at 7,300 feet above sea level. Views are of the Carson Valley some 3,000 feet below and of the mountains. The property is spread out over 11 acres and connects with Heavenly Valley's Nevada, Stagecoach Lodge. Our on-site skier express lift provides free transportation directly to the stagecoach lift. Shuttle service is provided at no charge to and from the casino's in Stateline. Our property offers two bedroom suites, sleeping 6-8, one bedroom suites, sleeping four and deluxe hotel units, sleeping 2-4 guests. All two and one bedroom suites have full kitchens and fireplaces. Our 45,000 sq. feet clubhouse is the center piece of the resort where guests can enjoy all the amenities of a full service resort. Spa, Recreation, dining, deli, market place, concierge services, business center, full fitness center, 4 tennis courts (one in-door), two swimming pools (one in-door), BBQ's, Ping pong, full kids club program, guided hikes, rock climbing, snow shoeing and much more! The best part of the Ridge Tahoe is our people, we care very much about our guests and their vacation experience. ... more   less 
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Also Known As:
The Ridge Tahoe Hotel Stateline
Ridge Tahoe Hotel Lake
The Ridge Tahoe Lake Tahoe (Nevada)/Stateline, NV

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