I stayed here last month and did not know what to expect. My friend in Reno had just passed away and I was in the area for his funeral. I wanted some alone time so I took the short drive up the mountain to Lake Tahoe. The town is not the biggest, not the fanciest, but it means well. I walked into Harrah's because it was the only recognizable brand in the area (there was Horizon, and some Monteblue place and Harveys which i lter found out Harrahs owned). The valet man, by the name of Rico, greeted me with a smile and took my luggage quickly and efficiently. I proceeded to the front desk where I was then greeted by a quirky fellow by the name of Jeff. He was a nice guy, to be honest. We talked some basketball as he checked me in, he is the type of person who is easy to relate to and engages a fun conversation.
Anyways, when I got in my room I was a little disappointed to not have a lake view. I called down to the fron desk and spoke to a young woman by the name of Renelle who told me there were no view rooms, but could hold one for me the following day. The next morning, before I even got up to scout the town, she called to say I could move. It was excellent service. Most people would forget about it and let someone else deal with it. But she addressed me by my name and sent a bellboy to deliver a new pair of keys.
The gentleman , Rod, who gave me my keys was also excellent. He smiled and asked if he could help me with my stuff. I could not beleive how tight and well oiled this service was. I'm planning another trip here soon!
I wish I could get the hotel manager's name and send him or her kind words about this fantastic staff!
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- Also Known As:
- Harrah`s Lake Tahoe Hotel Stateline
- Harrahs Lake Tahoe Stateline
- Harrahs Lake Tahoe Hotel Stateline
- Harrahs Hotel Lake Tahoe
- Harrah's Lake Tahoe Lake Tahoe (Nevada)/Stateline, NV