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“Super service” 4 of 5 stars
Review of Harrah's Lake Tahoe

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Harrah's Lake Tahoe
Ranked #1 of 8 Hotels in Stateline
Certificate of Excellence
GreenLeadersSilver level
Chicago, Illinois
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Super service”
4 of 5 stars Reviewed November 4, 2013

Even though we went through VIP (we gamble a lot), I was still impressed with the service here. Our early arrival made for 1 (of 3) room still being cleaned. Mine, of course. Check-in gave me options - I chose 'text/call me when it's ready". They did and all was well. The room itself was OK.
Before starting our gaming, we checked to see if our credit lines were in place (minor issue here - they could have emailed to say "done"). The clerk (I failed to catch her name though she remembered mine and said "hi" to me the next day when she saw me in the casino) explained what was missing (just signature on paperwork) and what to do. At the cage, another explanation paired with quick and accurate service. The credit manager (Mike) suggested some dinner options while we waited - nice.
I actually like hearing the explanations. It makes me confident that the final resolution is near.
I even got an explanation from Floor Coverage when I (finally) got a hand-pay. He was quick to arrive and talked about the frequency of payouts on that bank of slots.
My final TITO was large enough (I still lost) that I went to the cage rather than the cash machine. He was nice enough to ask how I'd like the payout broken down.
Overall, pretty much every worker with whom I had contact made me feel that he/she was looking out for me. Very impressive !

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank aceofdelts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (623)
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English first
Oceanside, California
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed October 28, 2013

Having driven up from Southern California, we were more than ready to settle in when we finally arrived at Harrah's. After reading numerous TripAdvisor reviews, we had chosen Harrah's over Harvey's (where we had previously stayed) and I think it was a good choice. Plenty of available parking, both in open lots and the garage (or valet if you prefer). Diamond check-in was quick, and we were given a lovely room on the 14th floor overlooking Lake Tahoe (and the Heavenly ski lift out the other window). The room had a lovely bank of windows --- although I can never quite figure out why all of the seating areas never take advantage of the view!! We ended up turning the two-piece couch around so that we could view the lake while sipping our morning coffee.

The room has two bathrooms, which is a nice change for a hotel. One with a sink, toilet and shower, and the other with sink, toilet and tub/shower combo. Makes getting ready in the morning much easier!

There was a small refrigerator in the room, and also a "don't touch!!" mini-bar. The coffee maker in the room is one of the small ones that uses throw-away mini (individual) baskets and coffee pouches with two provided each morning, so you're good for 2 cups of coffee ... unless you like weak coffee and want to re-use one of the packets! A regular coffee pot would be much better, I think, although they claim this type is more sanitary. Hard to believe that, since they give you ceramic cups ... and the first one I picked up had lipstick on it!!

Overall, the room was spacious and comfortable, although I wouldn't give it 100% on the cleanliness or maintenance scale. Aside from the lipsticked coffee cup, a couple of light bulbs were burned out, and one of the toilets kept running after you flushed it, so we had to keep taking the tank lid off and untangling the chain. Nothing that was a deal-breaker, but not stellar, either.

We never ate there, so I can't comment on the restaurants (although the sports bar at Harvey's was fantastic!!). As a Diamond player, the check-in facility was great, the Diamond Lounge was one of the nicer ones that I've been to, and the turn-down service at night (chocolates on the pillows ... yum!) was quite nice.

The hotel is beginning to show some age, but is still a nice facility. The underground tunnel between Harrah's and Harvey's makes it convenient to pop back and forth between the two facilities.

Room Tip: Go for an odd numbered room on a high floor. This will give you a nice view of the lake and you'...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank BadDiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, California
Level Contributor
153 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed October 23, 2013

In our previous trips to Lake Tahoe we only visited the buffet at the Harrahs, and since we loved it, this time we decided to also stay at the hotel to check it, and we were so happy with our decision! From our nice and spacious room we could enjoy the view of the Gondola at one side and the Lake Tahoe to the other, and with a beautiful full moon, it was a breathtaking sight at night!
One of the best part of Harrah's hotels is the fact of double bathrooms in each room, this is a convenience and a very pleasant extra for families.
Our only issue was that you have to take the elevator to the Casino floor to go to the pool, and that the water was too COLD! However, it is a nice indoor pool!
Overall we loved our stayed at the Harrahs and we will choose it again for our next trip!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank KEZC29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 22, 2013 via mobile

The room was very spacious and quiet. It had a great view too. I really liked having two bathrooms. The buffet at the too was good! I enjoyed having the Hard Rock Cafe channel in my room. I briefly lost power in my room, but it did not last more than five minutes. Overall it was a good stay.

Stayed October 2013, traveled on business
Helpful?
1 Thank AMP559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed October 22, 2013

Had the opportunity to stay on the eight floor which is the suites floor. Room was well stocked and very comfortable. The layout was nice with the two bathes and refrig in the living room in addition to the fully stocked bar. Would not hesitate to do this one again.

Room Tip: Cannot speak for all the rooms in the house. But if you have a little extra to spend and want a memo...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Bill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 20, 2013 via mobile

I would Definately come back to this hotel in the future. I couldn't believe my room had 2 bathrooms with power flushing toilets. But the shower head in the walk in shower needs to be in the center not off to the left where it is now. If you use this shower and your tall, it may be difficult to use. Even though its adjustable. Food is great at this property too. Beds are very comfortable. Price could go down on the soda vending machines. $3 is to much in my book. You pay less in the gift shop.

Stayed October 2013, traveled on business
Helpful?
1 Thank gregtrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Level Contributor
114 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
4 of 5 stars Reviewed October 16, 2013

I have stayed at this property and it's sister property Harvey's across the street. If it is a non-weekend night you can usually get a room pretty reasonable. I paid $50 a night for a Sunday night, Monday night stay. My room was on the 7th floor with partial views of the lake.

In March both hotels instituted a $20 a day resort fee. There is also tax on this fee so it comes out to $22.60 a day. While I fully understand some hotels tack on fees of this sort at least you get your money's worth in some cases. Here is a breakdown of what you get for $22.60 a day.

1. Use of internet (free in so many places). It used to be $10.95 here, now part of the resort fee. However, it is slow, though you can upgrade for an additional fee.

2. Use of their fitness rooms. Harvey's used to be $10., Harrah's I don't believe there ever was a charge. Harrah's fitness room is a joke, the machines old and in poor shape especially the elipticals. Harvey's room is much nicer, albeit, a long walk from Harrah's. I used Harvey's three times in two days. The same three people were the only ones working out and the sign in sheet indicated each day that only a few people used the gym.

3. Use of the swimming pool. Really! Even Motel 6 lets you use the pool for free.

4. Local phone calls. In the day of cell phones, does anyone really use the room phone anymore.

On the plus side, my room was large with two bathrooms. The television was HD and the bed very comfortable. There is a mini-bar in the room and the prices are very reasonable, i.e. $1.99 for cookies or candy or soda. However, there is a Keurig coffee maker in the room and one packet of coffee was $4.99. Also, if you move anything in the minibar they charge you. If you want the mini bar items removed they will do so for $20. Oh wait, another fee!

I plan to write Harrah's management a note about the resort fee. Maybe if enough people do it they will get the message.

Cheers.

Marius

  • Stayed October 2013, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Marius40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harrah's Lake Tahoe

Property: Harrah's Lake Tahoe
Address: 15 Highway 50, Stateline, NV 89449
Phone Number:
Location: United States > Nevada > Lake Tahoe (Nevada) > Stateline
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Stateline
#1 Casino Hotel in Stateline
#1 Green Hotel in Stateline
#1 Romantic Hotel in Stateline
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Harrah's Lake Tahoe 4*
Number of rooms: 525
Reservation Options:
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Also Known As:
Harrah`s Lake Tahoe Hotel Stateline
Harrahs Lake Tahoe Stateline
Harrahs Lake Tahoe Hotel Stateline
Harrahs Hotel Lake Tahoe
Harrah's Lake Tahoe Lake Tahoe (Nevada)/Stateline, NV

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