I unfortunately got bad rooms - they overlooked the roof of a building with piping and smelled of cigarettes even though I had booked non-smoking and had been led to expect a lake view. After essentially being told "Tough luck" by the hotel staff - I tried to resolve my dissatisfaction by compromise - offering to pay for one upgrade of the two rooms i had booked. The staff, including the manager not only uninterested in resolving the issue, they were very rude about it - telling me they would easily sell out the hotel and make the $25 per room from someone else if i wasn't prepared to pay. Clearly this hotel is more concerned over $25 than ensuring their customers are happy. If you dont mind that the staff are rude, at least do yourself a favor and ensure you book a deluxe room - the standard rooms are sub-standard.
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- Also Known As:
- Harveys Lake Tahoe Stateline
- Harveys Lake Tahoe Lake Tahoe (Nevada)/Stateline, NV